Installation guide

6
problem
possible causesolution
Horizontal Line or Streaks
Cartridge is not placing in exact
designated position.
1. Take out and push the cartridge
fully into the printer.
Tire Tracks
1. The paper path may be
contaminated with toner.
2. The printer fuser unit may be
defective.
3. Cartridge exceeded its rated
life cycle.
4. The printer transfer roller may
be defective.
1. Clean inside of the printer and
run several cleaning pages.
2. Replace with a new printer
fuser unit.
3. Replace a new cartridge. Avoid
frequent printing with low
page coverage.
4. Ask for a service repair of the
printer.
Specks
1. The paper path may be
contaminated with toner.
2. The paper used may not be
suitable.
3. The cartridge may be leaking.
4. The cartridge may be defective.
1. Clean inside of the printer and
run several cleaning pages.
2. Replace the paper with fresh
dry paper.
3. Remove the cartridge and try
to wipe the spilled toner. If it
keeps leaking, replace a new
cartridge.
4. Replace the defective cartridge.
Blur Print
1. The paper type using may not
be suitable.
2. The paper may be moist.
3. Reuse of one side printed paper.
4. The cartridge may be defective.
1. Replace the paper that meets
the printer manufacturer’s
specifi cation.
2. Replace the paper with fresh
dry paper.
3. Use fresh paper for better print
quality.
4. Replace the defective cartridge.
problem
possible causesolution
Random Spots or Deletion
1. The paper type using may not
be suitable.
2. The paper may be moist.
3. The cartridge may be defective
or end of its life.
1. Replace the paper that meets
the printer manufacturer’s
specifi cation.
2. Replace the paper with fresh
dry paper.
3. Replace the cartridge.
Partially Fused Image
1. Heavy or rough paper type used.
2. The paper may be moist.
3. The printer may be located
in an extreme temperature or
humidity environment.
4. The fuser may be defective.
1. Change the paper setting in
the printer panel or the driver
in the computer.
2. Replace the paper with fresh
dry paper.
3. Refer to the printer manual for
the suitable working environment
of the printer.
4. Replace with a new printer
fuser unit.
Recurring Marks, Spots, Lines, or Voids
Either cartridge, transfer roller or
the fuser is defective.
1. Print a few more pages to see
if the problem corrects.
2. Try another cartridge and
check if the problem persists.
3. If step 2 cannot resolve, replace
the fuser and transfer roller.
4. Ask for a service repair of the
printer.
Color Background
1. Reuse of one side printed paper.
2. The paper type using may not
be suitable.
3. Printer density setting incorrect.
4. The printer may be located
in an extreme temperature or
humidity environment.
5. The cartridge may be defective
or end of its life.
1. Use fresh paper for better print
quality.
2. Replace the paper that meets
the printer manufacturer’s
specifi cation.
3. Adjust the density setting of the
printer.
4. Refer to the printer manual for
the suitable wo
rking environment
of the printer.
5. Replace the cartridge.
Random
Sp
ots or Deletion