User Guide

Troubleshooting
Problem Solution
• Make sure that your smart phone and the camera are within
range of your Wi-Fi router.
• Make sure that the LED indicator on the camera is flashing
green.
Cannot configure the
camera
It is the safety code on the device label.
How to find the
camera Wi-Fi
password
• Make sure that the LED indicator on the camera is flashing
green. See "LED Status" section for details if otherwise.
• Make sure that the camera is properly connected to power
using the included USB power adapter.
• Reposition the camera, router, or both to improve signal
strength.
• Check the camera lens for dirt, dust, and spider webs. Clean
the lens with a soft, clean cloth.
• Remove the vinyl cover on the camera lens.
Picture is not clear
• Make sure that audio function on camera is turned on.
• Make sure that audio is turned up on viewing device.
No audio
Make sure that you have enabled Human Detection in the Device
Settings interface of Imou Life App.
Human detection
does not work
Check Privacy Mode setting on Imou Life App.
Camera stuck
downwards
• Clean the camera lens of your smart phone.
• Make sure that there is enough light on the QR code.
• Do not hold the QR code too close to the camera.
Fail to scan QR code
No picture or device
is offline