Installation Instructions

Indyme Solutions, Inc.⬧ 8295 Aero Place ⬧ San Diego, CA 92123 USA +1.858.268.0717 ⬧ +1.800.829.6141 Page 4 of 6
Technical Document
430773-00
Rev. 8
Installation
The CB965 help button uses two 2/3A 3-volt lithium batteries. Always use the same type of battery for
optimum performance. DO NOT use rechargeable batteries in the help button. To replace the battery,
remove the help button from its mounting location, remove the old batteries from the battery holder,
and install the new lithium batteries. The help button does not lose the programmed characteristics
when the batteries are removed.
Location Considerations
Help buttons are typically located in areas where customers require assistance and service counters.
Stores and installers should be aware of the Americans with Disabilities Act (ADA) requirements for
accessibility.
Help buttons use a low powered transmitter, and operate best with a clear line of sight to the nearest
access point. Tall shelving, merchandise and metal signs can block or reduce the help button signals.
Help Button Assembly
The help button can be disassembled using a small screwdriver or a
straightened paperclip. Find the slot on the outside of the unit, insert the
tool and while gently applying pressure, pull the front cover away from the
wall until the cover pops off. The mounting plate will remain in place.
Install the Help button
1. Verify help button placement with the Store Manager and according to
provided instructions. Determine the best mounting method before installing the help button, verify
address programming.
• Glass Case
• Wall Mount
• Counter Top Mount
2. The CB965 mounting base MUST be used for all installations.
Mounting
1. Remove the CB965 from its packaging and disassemble before mounting.
2. Identify the desired mounting height for the help button, typically 48” – 54” above the floor.
3. Align the mounting plate at that height and selected orientation.
4. If mounting to glass or a smooth non-porous surface, use the double-sided adhesive ONLY. If mounting
to a solid surface or drywall, mark and drill through the two mounting holes.
5. Insert mounting hardware in the two holes and secure the mounting bracket.
a. wall anchors and screws if drywall or masonry
b. screws only for wood surfaces.
6. Insert included batteries paying attention to polarity
7. Align the cover over the base and gently insert it until it snaps into place.
Release