User's Manual

Technical Document
430710-00
Rev. H
Indyme Solutions, Inc. 8295 Aero Place  San Diego, CA 92123 U +1.858.268.0717  +1.800.829.6141 Page 4 of 5
Installation and Trouble shooting
1. Identify all programming characteristics before you begin programming or installation.
 Netcode
 Help button Addresses
 Help button Modes
2. Program the required parameters into the CB951 Access Points first.
3. Use the first CB951 Access Point to clone the Netcode to all of the help buttons. This will ensure the same
Netcode is being assigned to all devices. You may also clone the Netcode from a known working help button
to all other help buttons. (*)
4. Program the Alarm Address and Mode of each help button.
5. The help button will automatically exit any programming menu if no buttons are pressed for 30-seconds.
6. Install the help button in accordance with store policy, Indyme work order and/or Americans with Disabilities
Act guidelines where applicable.
The CB982 Help button uses four C-cell 1.5-volt alkaline batteries. Always use the same type of battery for
optimum performance. DO NOT use rechargeable batteries in the help button. To replace the batteries, remove
the 6-phillips screws from the back of the help button. Remove the old batteries from the battery holder. Install
the new alkaline batteries and replace the cover. The help button does not lose the programmed characteristics
when the batteries are removed.
Location Considerations
Help buttons are typically located at cash registers, service counters or other areas in which customers require
assistance. Stores and installers should be aware of the Americans with Disabilities Act (ADA) requirements for
accessibility.
Help buttons use a low powered transmitter, and operate best with a clear line of sight to the nearest receiver. Tall
shelving, merchandise and metal signs can block or reduce the help button signal.
Install the Help button
1. Verify help button placement with the Store Manager and according to provided instructions. Determine the best
mounting method before installing the help button, verify address programming.
 Wall Mount
 Glass Display Case
 Store Shelving
2. The CB982 has 3-different mounting bracket options available. Choose the appropriate bracket for your situation.
Reference the CB61 or the CB55 document for details. P/N: 430670-00, 430654-00.
3. From the final mounting location, press the SET button on the help button and verify the appropriate message is
broadcast over the desired output device.