Move 5000 User Guide Optional www.ingenico.
Contents 1_Introduction 4 2_Presentation 5 2_1 Content of the box 5 2_1_1 Terminal 5 2_2 Overview on the MOVE/5000 6 2_3 Keyboard details and functionality 8 2_4 Touch panel 9 3_Use of the terminal 9 3_1 Switching off the terminal 3_2 Reading card 9 9 4_Installation 12 4_1 Recommendations 12 4_2 USB Terminal connections 13 4_2_1 uUSB 13 4_2_2 MicroSD Memory Card 13 4_3 Opening trap door 14 4_4 SAMs & SIMs 15 Move 5000 900017771 R11 000 07/0117 2 Copyright© 2017 Ingenico All
4_5 Battery 16 4_5_1 Main characteristics 16 4_5_2 Installing the battery 16 4_5_3 Charging the battery 18 4_5_4 Changing the battery 19 4_6 Paper roll 20 4_6_1 Main characteristics of INGENICO paper roll 20 4_6_2 Installing paper roll 21 5_Recommendations 22 5_1 Safety 22 5_2 Security of your terminal 23 5_3 Fixed installation 24 6_Standards 25 6_1 Environment (WEEE, Batteries and Packaging) 25 6_2 FCC/IC Compliance 7_Troubleshooting Move 5000 900017771 R11 000 07/0117 25
1_Introduction We hope that you will be fully satisfied with your new terminal MOVE/5000. This terminal is available in different models. Please select by yourself in this documentation items related to your model. Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.
2_Presentation 2_1 Content of the box 2_1_1 Terminal MOVE/5000 terminal unit equipped with a paper roll A battery pack disconnected User guide Power adapter WARNING The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.
ADVICE Keep the packaging. It must be re-used whenever the terminal is shipped.
Compartment where are located: the battery pack the modules SAM1/SAM2/SIM1/SIM2 the 2nd Smart card reader (optional) Move 5000 900017771 R11 000 07/0117 7 Copyright© 2017 Ingenico All rights reserved
Weight (without paper roll nor battery) 310g Dimensions (L x w x h) 169x78x57 mm Electrical mains network 100-240VAC / 50-60 Hz - Class II equipment Connections on terminal Micro USB AB serial link Power connector Contacts for Cradle 2_3 Keyboard details and functionality Some keys can have other functions according to the applications that are in the terminal.
2_4 Touch panel The Move/5000 device is equipped with touch panel that allows you capture functions and menus by your finger or using a stylus. 3_Use of the terminal ADVICE Before to use the terminal, always check if the roll of paper is present. 3_1 Switching off the terminal If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off. It may also be switch by pressing simultaneously key) for one second.
Smart card Card reader: insert the card horizontally with the chip facing upwards and leave in position throughout the transaction. 2nd card reader (Optional): is located under terminal trapdoor (on back of the terminal). Insert the card up side down chip facing the terminal.
Contactless (optional) Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction The 4 virtual LEDs are displayed during the transaction.
4_Installation 4_1 Recommendations Location of the Move5000 Place the base on flat surface near an electric socket and according to the base to the telephone or a Ethernet socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.).
4_2 USB Terminal connections 4_2_1 uUSB There is an USB connector (microAB) on the left side of the Move/5000 Wireless terminal (see below picture). This connector manages Host and Slave connexions.
microSD connector 4_3 Opening trap door CAUTION Switch off the terminal before opening the trapdoor.
4_4 SAMs & SIMs The connector modules security SAM/SIM are located inside the terminal, in a closed compartment.
4_5 Battery 4_5_1 Main characteristics Characteristics Li-ion 2900 mAh Charge (power supply-1.
Battery compartment Move 5000 900017771 R11 000 07/0117 17 Copyright© 2017 Ingenico All rights reserved
4_5_3 Charging the battery When does the battery need to be charged? On initial start up, charge the battery for 16 hours under the environmental conditions stated above When used daily, the terminal recharges its batteries each time it is placed on its base . Charging is automatic When used with a terminal power supply: connect the power supply to Move5000 power connector.
4_5_4 Changing the battery It is imperative to use a battery authorized by Ingenico. There is danger of explosion if battery used is not approved by Ingenico. Remove the terminal from its base Turn it off by pressing simultaneously key) for about one second and (yellow Remove the battery trapdoor (see section 4.5.2“installing battery”) Carefully disconnect battery, following the instructions below.
4_6 Paper roll 4_6_1 Mains characteristics of INGENICO paper roll Depending on IWL model two paper roll can be used: R40 paper roll Characteristics Precisions Colour White Width 58 mm Diameter 40 mm Length About 18 metres The thermal paper can be deteriorated by poor storage conditions, so we recommend you to avoid: / storage in hot wet places (near air-conditioner, humidity higher than 85%) / exposure to sunlight or ultraviolet for long periods / contact with organic solvents (solvent type adhesiv
4_6_2 Installing paper roll Open the paper compartment by lifting the catch located at the rear of the terminal and pull the cover to the rear of the terminal.
ADVICE If you insert a new R40 paper roll, tear off the first length (one complete turn to avoid printing on adhesive tape footprint). 5_Recommendations 5_1 Safety Powering down the Move/5000 : Disconnect the Move/5000 power supply block adapter from the electrical mains network. Lithium cell The Move/5000 is fitted with an internal lithium cell which can only be accessed by a qualified technician. Battery Move5000 is fitted with battery specially designed for this terminal.
SAM1/SAM2/SIM1/(SAM3/SIM2) readers compartment The trapdoor for battery, SAM1/SAM2/SIM1/(SAM3/SIM2), readers located underneath the terminal, must be in place during the normal operation of the terminal. See sections «Removal of SAM1/SAM2/SIM, modules» as well as «Connecting the battery». On airplanes Your handset must be switched off by removing the battery pack. Remove the battery from the terminal when on an airplane.
5_3 Fixed installation If the device is to be used in a situation where it is not possible for the cardholder to pick up and shield their PIN entry themselves, the device may be used without PIN shield, but it must be installed in the following manner: a) The device must be angled at 45 or more, so that oversight of the PIN entry from the rear of the device is not possible.
6_Standards 6_1 Environment (WEEE, Batteries and Packaging) This product is labeled in accordance with European Directives 2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries.
Model Name FCC ID IC NUMBER Product : Move/3500 CL/WiFi/BT FCC ID : XKBM5000CLWIBT IC ID : 2586DM50CLWIBT Product : Move/Base Eth/Mod/BT FCC ID : XKB-BASE 5000BT IC ID : 2586D-BASE 5000BT You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
Le présent appareil est conforme aux spécifications techniques applicables d’Innovation, Sciences et Développement économique Canada. L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de dispositifs qui peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme des IES de tous les dispositifs n’excède pas cinq. L’IES pour cet appareil est de 0.1.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
7_Troubleshooting The terminal does not turn on Check the battery ( is it discharged ?, is it connected ?) A full discharged battery can take long charging time to recover Connect terminal to terminal power supply or put it on powered base Cards are not read Check that the magnetic card is swiped correctly (with magnetic band on terminal side).
“This Document is Copyright © 2017 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO.