USER GUIDE iSMP-Companion Ingenico – 28-32, boulevard de Grenelle 75015 Paris Tél.
Contents 1. Introduction __________________________________________________ 3 2. Unpacking ___________________________________________________ 4 3. Recommendations_____________________________________________ 5 3.1. Safety (Sécurité / Sicherheit) ____________________________________________ 5 3.2. Security of your terminal _______________________________________________ 7 3.3. EC standard compliance marking _________________________________________ 8 3.4. FCC & IC Compliance.
1. Introduction Thank you for choosing a payment terminal Ingenico. We recommend you to read carefully this installation guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal. WARRANTY / SECURITY To benefit from the guarantee-related product, and to respect the security, we ask you to use only accessories delivered in box with the product, entrusting maintenance operations only to an authorized person.
2. Unpacking ADVICE Carefully preserve the packaging of the iSMP. It must be re-used whenever the terminal is shipped. iSMP-Companion range is named: IMP3x2 Following items are included in the iSMP-Companion box: The iSMP-Companion terminal • PSU for battery charging This User guide A battery pack USB connection câble The application user guide (optional) WARNING The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply.
3. Recommendations 3.1. Safety (Sécurité / Sicherheit) Lithium battery iSMP-Companion is fitted with a lithium battery which is not accessible to the user. Only a qualified technician may be authorized to open the unit and change this component. Battery iSMP-Companion is fitted with a battery, specially designed for this terminal. • Only use the appropriate chargers and batteries listed in the Ingenico catalogue. • Do not short-circuit the battery. • Do not attempt to open the battery container.
Sécurité Batterie au lithium L’iSMP-Companion est équipé d'une batterie au lithium inaccessible à l'utilisateur. Seul un technicien qualifié est autorisé à ouvrir le bloc et à changer ce composant. Batterie L’iSMP-Companion est équipé d'une batterie spécialement conçue pour ce terminal. • N'utilisez que les chargeurs et batteries prévus figurant dans le catalogue Ingenico. • Ne court-circuitez pas la batterie. • N'essayez pas d'ouvrir le conteneur de la batterie.
3.2. Security of your terminal Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal.
3.3.
15.19 (a) (3) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device may not cause harmful interference and 2) This device must accept any interference received, including interference that may cause undesired operation of the device. This device complies with FCC and Industry Canada RF radiation exposure limits set forth for general population (uncontrolled exposure).
Main Characteristics The main technical characteristics of the terminal Ingenico iSMP-Companion are: Mass (Masse, Gewicht) 214 g Dimensions (dimmensions, Maße) 132x72x27 mm (l x w x h) Battery (Batterie, Akku) 1150 mAh Li-ion Electrical mains network (Réseau d'alimentation secteur 100-240VAC / 50-60 Hz - Class II equipment Hauptstromversorgung) Operating conditions Ambient temperature (Température ambiante, from +5°C to +40°C Raumtemperatur) Max relative humidity (Humidité relative maxi, 85% at
4. Installation and connection For following part of the user guide, the iSMP-Companion is named Terminal. 4.1. Functional description The Terminal is a secure EMV Chip & PIN mobile payment holster to be used with external smartphone devices.
4.2.
• Push up mobile part of back cover • Insert contact side first WARNING There is a risk of explosion if the battery is incorrectly replaced or is placed in a fire. Please dispose of used batteries following instructions in section 6.4. AVERTISSEMENT Le remplacement incorrect de la batterie ou jeter la batterie au feu crée un risque d'explosion. Débarrassez-vous des batteries usagées selon les instructions de la section 6.4.
Charging Terminal • Before using the terminal for the first time, you need to charge it for about 4 hours. • After that, you can charge the terminal 3 hours to recharge the battery to full capacity. • Charge the terminal using the power cable or the docking station (provided separately as an accessory). CAUTION Operating the terminal for the first time without the AC adapter, and without fully charging the backup battery may result in loss of data stored in RAM memory.
4.3. Positioning the terminal Install the terminal on a flat surface, with an easy access to an electrical outlet if needed. Place the terminal away from any heat source and protected from dust, vibrations and electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers, ...). Positioning of the terminal must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. 4.4.
4.5.2. Cable disconnection • Present the device in front of the connector and unplug it 4.5.3. Cradle insertion • Present the device over the cradle, magnetic reader facing cradle guidance slot and plug it carefully. Guidance slots 5. Daily use 5.1. Getting started with iSMP • Switch on the payment module by pressing the green key of the terminal • Follow the terminal initialization procedure. This procedure differs from a customer to another. Please refer to your payment service provider.
5.1.1. Terminal keypad NAVIGATION keys in the menus FUNCTION keys F CANCEL key (red) CLEAR key (yellow) ON/OFF & VALIDATION key (green) NUMERIC keys 5.2. Adjusting the contrast The screen of your payment module is 128 x 64 pixels, illuminated with white light. If you wish to increase or to decrease the contrast of the characters displayed on screen, press simultaneously on the ‘-‘ key and F2 key in order to decrease the contrast, or the ‘-‘ key and F3 key in order to increase.
5.3. Barcode reader Barcode is activated with the 2 side keys as shown below.
5.4.2. Inserting a chip card • Chip Cards should be inserted into your terminal as illustrated with the chip facing up and into the card reader 5.4.3. Reading Contactless (Optional) • Bring the card firmly up to the active zone above the display (at about 1cm). Keep the card close to the display during the transaction Your contactless terminal has a row of four status lights that are visible on display.
6. Maintenance ATTENTION Before making any operations of maintenance in the terminal, make sure that power supply is disconnected. 6.1. Cleaning of the terminal (Entretien, Wartung) First of all, unplug all the wires from the terminal. Good rules for proper cleaning of the terminal are: • • • • • Use a soft cloth that is very slightly soaked with soapy water to clean the outside of the terminal. Do not clean the electrical connections.
Wartung von Endgeräten ACHTUNG Stellen Sie vor jeglicher Wartungsarbeit an dem Terminal sicher, dass die Stromversorgung unterbrochen ist. Als erstes alle Kabel vom Terminal trennen. Regeln für eine ordnungsgemässe Reinigung des Terminals: • • • • • Für die Außenseite des Terminals ein weiches, ganz leicht mit Seifenwasser angefeuchtetes Tuch verwenden. Keine elektrischen Anschlüsse reinigen.
6.4. End of life (Fin de vie, Produktentsorgung) The product belongs to the family of electrical and electronic equipment. Therefore, it is subjected to the WEEE directive which requires the collection and the recycling at the end of life product. The Ingenico products present the symbol for the marking of electrical and electronic equipment as required by the WEEE Directive.
Produktentsorgung Dieses Produkt gehört zur Familie der elektrischen und elektronischen Einrichtungen. Es unterliegt deshalb den Bestimmungen der WEEE die verlangt, dass das Altgerät gesammelt und entsorgt wird. Die Ingenico Produkte enthalten alle das Symbol für die Kennzeichnung von elektrischen oder elektronischen Einrichtungen, wie es die WEEE Richtlinie verlangt.
“This Document is Copyright © 2011 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO.
