User's Manual
iWL2xx Wireless Series • 26/29 Copyright © 2011 Ingenico
900003061 R11 000 04/1050
All rights reserved
8. Troubleshooting
The terminal does not turn on
• Check the battery ( is it discharged ?, is it connected ?)
A full discharged battery can take long charging time to recover
• Connect terminal to traveler power supply or put it on powered base
The terminal does not connect to the telephone line
• Check the base power supply and telephone line cables
• Check for base electrical power network
• Check for Power On Ethernet network (POE powered base only: optional)
The terminal fails to establish a telephone connection
• Check that the tone of the phone line is free
• Check the configuration of the phone line and number to call
• Get technical support
Cards are not read
• Check if the magnetic card is swiped correctly (with magnetic stripe on terminal
side) .
• Swipe again the card with the magnetic stripe movement constant and rapid
• Check if the magnetic strip is not damaged, grooved or cracked
• Make sure you have inserted correctly the smart card into the smart card reader
and removed the card only after the transaction is performed.
The ticket is not printed
• Check the presence and proper positioning of the paper roll.
Possibly adjust the paper roll following the instructions in this manual (section 4.4
“Installing the paper roll”)
• Check the type of paper used (thermal paper must be used)
• Verify thermal paper sensitive side.