User Guide

Move 3500

900019007 R11 000 06/0117

7_Troubleshooting

The terminal does not turn on

Check the battery ( is it discharged ?, is it connected ?)

A full discharged battery can take long charging

time to recover

Connect terminal to terminal power supply or put it on powered

base

Cards are not read

Check that the magnetic card is swiped correctly (with

magnetic band on terminal side).

Swipe again the card with the magnetic stripe movement

constant and rapid

Verify that the magnetic strip is not damaged, grooved or

cracked

Make sure you have inserted correctly the smart card into

the smart card reader and removed the card only after the

transaction is performed.

The ticket is not printed

Check the presence and proper positioning of the paper roll.

Possibly adjust the paper roll following the instructions in this

manual (section 0 “Installing the paper roll”)

Check the type of paper used (thermal paper must be used)

Verify thermal paper sensitive side.