Terminal User Guide iCT220
Contents Section 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34.
1. Introduction This guide will detail how you install and use your ICT220 terminal, including Safety Instructions and instructions on transaction processing, printing reports and general maintenance of the terminal. 2. Important Safety Instructions Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt.
Maintenance Cleaning the Case • DO NOT allow any water to enter inside the case. Remove any dust from the case using a damp cloth. To clean off accumulated dirt and grime, use a damp cloth that has previously been dipped in mild soap and water. Wring out thoroughly to remove excess water before use. • DO NOT use solvents, cleaning fluids or abrasives. These materials could damage the plastic housing and any exposed contacts.
External Cables DO NOT use any other external cables and/or cable lengths (must be less than 3 metres long) other than those specified and/or supplied by the manufacturer. Ensure all cables are routed to prevent damage or accidental contact. MODEM General Description The Terminal has an integral modem that allows the Terminal to transfer transaction data to card companies host computer systems. The internal modem supports: CCITT V22bis/V22/V21/V32, V32bis, V34 data transfer protocols.
3. Declaration of Conformity The CE marking indicates that the EFT930G complies with the requirements of European Directive 1999/5/EC of 9th March 1999. on Radio and Telecommunications Terminal equipment for: • • The protection of the health and safety of the user and any other person. The protection requirements with respect to electromagnetic compatibility.
4. Installing the Terminal Installing the Terminal via PSTN Before switching the power on at the mains socket, ensure the mains supply is connected to the circular power port on the terminal’s connector box. Ensure the supplied telephone cable is connected to the telephone IN port on the terminal’s connector box, and into your telephone socket.
7. An installation report will then be printed displaying the card types that your terminal will accept. 8. Finally, the terminal will dial the Host computer to report the successful installation. READY Merchant Number 12345678 Installation is now complete and the terminal will display the READY prompt. Your terminal is now ready for use. Check the date and time on your terminal. If this needs to be corrected refer to Section 29 of this guide for further details.
4. Installation is now complete and the terminal will display the READY prompt. Your terminal is now ready for use. Check the date and time on your terminal, if this needs to be corrected refer to Section 29 of this guide for details on how to do this. 5. Using the Terminal Inserting a Chip Card into the Terminal The card should be inserted into the terminal with the chip facing uppermost. The terminal can detect if a chip card has been swiped as a magnetic card.
Application Selection Some cards support multiple card schemes and during the transaction flow the cardholder may be required to choose which card scheme to use. At this time you should hand the terminal to the Cardholder. The cardholder should press the YELLOW button to scroll through the options and then press the GREEN button to select the appropriate one.
Entering Letters You may need to enter letters using your terminal. Most numeric buttons have alphabetical characters allocated to them. e.g. the number 2 button has A, B and C allocated to it e.g. the number 5 button has J, K and L allocated to it To enter a letter press the relevant number button and then the MENU button to scroll through the letters until you select the character required. To enter the next letter you must select the relevant number button again.
4. The customer should enter their PIN. As they do so asterisks will appear on the screen. If numbers are entered incorrectly during this process use the YELLOW button to delete and then re-key the correct PIN. Amount £25.00 PIN: Cardholder to key PIN Enter=OK Clear=REKEY 5. The terminal will now dial for authorisation and a number of messages will appear on the screen. SALE AUTH CODE: nnnnn 6. The terminal will now print a receipt which the CUSTOMER must retain for their records.
3. Enter the amount of the transaction and then press the GREEN button. If you make a mistake, press the YELLOW button and enter the correct amount. SALE Key in Amount: and then press ENTER 0.00 FOR CASHBACK PLEASE REFER TO PAGE 11 4. The terminal will now dial for authorisation and a number of messages will appear on the screen. 5. The terminal will print a Merchant receipt, tear this off and ask the customer to sign it. 6.
You may be asked to swipe your Supervisor card or enter your Referral Password and then press the GREEN button to continue. If you have not set up your Referral Password please see Section 9. Once you have spoken to the Authorisation Centre if the transaction is authorised press the GREEN button to continue with the transaction or, if authorisation is declined, press the YELLOW button. If the YELLOW button is pressed, the terminal will display ‘Not Authorised’ and print a ‘Not Authorised’ receipt.
If this is the first time the Password has been set please enter 0000 and then press the GREEN button. If the code is to be reset key the current code and then press the GREEN button. Enter a new Referral Password and then press the GREEN button. Enter Current Referral Password? and then press ENTER Enter New Referral Password? and then press ENTER Re-key the new Referral Password to confirm and then press the GREEN button.
11. Purchase with Cashback This menu option only needs to be used to provide Cashback when normal Sale transactions are performed with a gratuity Selecting this option allows a transaction to be carried out with Cashback instead of with gratuity. PLEASE NOTE: Only certain types of debit cards allow Purchase with Cashback. 1. At the READY prompt, press the MENU button. READY Merchant Number 12345678 2. Using the key highlight PURCHASE WITH CASHBACK and then press the GREEN button.
3. Either key in the transaction amount and then press the GREEN button, or swipe/insert card in the terminal and then key in the transaction amount. Cash Advance Key in Amount: and then press ENTER 0.00 If performing a swiped transaction, your terminal may prompt you to enter the last four digits of the card number. If so, key in the last four digits of the customer’s card number and press the GREEN button. The transaction will now continue as a normal sale transaction.
3. Your terminal may prompt you to enter the Waiter ID. If so, enter the relevant Waiter ID and press the GREEN button. You may also be prompted to enter the table number. SALE Key in and then press ENTER (Please see Section 28 for more information on Waiter ID’s) 4. The customer will be asked to confirm the amount. They should press the GREEN button to accept or the YELLOW button to reject. Amount Customer to confirm Amount Press ENTER to assist £20.
15. Refund with Gratuity 1. At the READY prompt, press the MENU button. Using the key highlight REFUND and then press the GREEN button. 2. Key in the total amount including any gratuity and press the GREEN button, or insert/swipe the customer’s card and then key in the total amount. TRANSACTION MENU Refund Sale Refund Force Sale REFUND Insert or Swipe Card to continue (or press Cancel key) If performing a swiped transaction, your terminal may prompt you to enter the last four digits of the card number.
pre-authorisation transaction for the expected value can be made. If, following a pre-authorisation transaction, the value of the transaction increases (e.g. as a result of an extended stay at an hotel) a further pre-authorisation may be required. 1. At the READY prompt, press the MENU button. Using the key highlight PRE-AUTH and then press the GREEN button. TRANSACTION MENU Refund Purch. with Cashback Pre-Auth 2.
18. Key Entering Card Details and Mail Order Transactions You may need to key enter a customers card details if their card is faulty or if you are entering a mail order transaction where the customer is not present. A. Mail Order Transactions: Begin at Step 1: if you are performing a Mail Order Transaction B.
6. If not entered earlier in the process, key in the amount of the transaction and press the GREEN button. The terminal will now dial for authorisation. The authorisation code will be displayed. Press the GREEN button. 7. A receipt will now be printed. Obtain the customer’s signature. If the signature is OK, press the GREEN button. If it is not, press the YELLOW button and the transaction will be voided. Key in Amount: 0.
The terminal will display the results of the address check and the result will be printed on the merchant receipt. The ‘security message’ will advise the response for any information entered at the Security Code, Address and Post Code prompts.
The cardholder has three attempts to enter their PIN after which the terminal will display the message: PIN TRIES EXCEEDED. If this message is displayed the customer will need to contact their card issuer. The transaction will continue and seek authorisation with a signature verification. Press the GREEN button to continue the transaction. PIN TRIES EXCEEDED Contact Card Issuer RETURN TERMINAL Do NOT Remove Card PIN TRIES EXCEEDED Press ENTER to Continue with Signature 21. Cancelling Transactions 1.
23. Printing Duplicate Receipts At the READY prompt press the MENU button. Use the key to view the available options and press the GREEN button when the Duplicate Receipt option is highlighted. TRANSACTION MENU Print Chip Data Reversal Duplicate Receipt 2. Press the GREEN button to print a duplicate receipt. It is not an exact copy of either a customer or merchant receipt and has Duplicate Receipt printed on it. EFT Duplicate Receipt? Enter = YES Clear = NO 24.
25. Waiter Totals 1. At the READY prompt, press the MENU button twice. The TOTALS option will be highlighted. Press the GREEN button and the TOTALS menu will be displayed. SYSTEM MENU Totals Print Function Codes Select Function 2. Use the arrow buttons to view the available options and press the GREEN button when the Waiter Totals option is highlighted. TOTALS MENU Z-Totals X-Totals Waiter Totals You will then be asked to swipe the Supervisor Card or enter your Supervisor code. 3.
4. You will now have the choice of selecting totals for ALL card types or selecting those card types you wish to bank. 5. Press the GREEN button to reconcile ALL card types and the terminal will contact each acquirer before printing the report or press the YELLOW button to select the acquirers you wish to reconcile. Select card types to be banked Press ENTER for ALL Press CLEAR to SELECT Please Note: This screen will only be displayed if your terminal is set up with more than one acquirer. 6.
. Waiter ID’s (Restaurants) Default Waiter 0 A default waiter, Waiter 0: SHARED will be created automatically by the terminal. This can be used if you do not want to create individual Waiter ID’s. All Sale transactions with gratuity will add tips/gratuities to this waiter without the need for a waiter ID to be entered during transaction processing. The total of all ‘Waiter 0’ tips/gratuities will be printed as part of the Waiter Totals Report showing the total value of tips/gratuities performed.
Deleting a Waiter ID Follow steps 1 to 5 above and select Delete from the WAITER SETUP menu, now proceed as follows: 1. Key in the Waiter ID code that is to be deleted and then press the GREEN button. DELETE Waiter Key in Code to Delete and then press ENTER 2. If you want to proceed to delete the Waiter, press the GREEN button. DELETE Waiter nn If not, press the YELLOW button.
29. How to Change the Date and Time The terminal has a built-in clock which maintains the current date and time. If necessary you can also change the date and time manually. 1. At the READY prompt, press the MENU button twice. Use the key to view the available options and press the GREEN button when the Select Function option is highlighted. SYSTEM MENU Totals Print Function Codes Select Function 2. Key enter the number 30 and press the GREEN button.
4. Press the GREEN button again and the transaction log for that acquirer will be printed. It will show the previous 20 transactions for that acquirer. Step 3 and 4 will repeat for each acquirer. Print Transaction Log Continue? Enter=YES Clear=NO Once all have been printed, press the GREEN button and the terminal will return to the READY prompt. 31. How to Change a Paper Roll 1 2 3 4 1. Hold the terminal securely in one hand.
Should you suspect that the terminal might have been removed, stolen or apparently modified or replaced then you should advise your Bank immediately and stop using the terminal until advised by the Bank accordingly. This is to protect both your business and also the persons who have or will continue to use your terminal. Please be vigilant at all times and check your terminal regularly. 33.
34. Miscellaneous Prompts Below are explanations for some of the common prompts displayed by the terminal. PROMPTS Call Auth centre CAUSE/REASON Assistance required. REMEDY Call the Authorisation Centre on the number displayed by the terminal. Once you have spoken to the Authorisation Centre press the GREEN button and follow the prompts displayed by the terminal. Call Helpdesk Assistance required. Please contact your Helpdesk. Not Authorised The card issuer has declined to authorise the transaction.
Ingenico Ridge Way Donbristle Industrial Park Dalgety Bay Fife KY11 9JU Part Number: DIV434695A_COVER
