Lane/3000 Desk/1500 User Guide www.ingenico.
Contents 1_Introduction 4 2_Unpacking 5 3_Recommendations 6 3_1 Safety 6 3_2 Security of your terminal (tampering attempt detection) 7 3_3 Main Characteristics 9 3_3_1 Standard version 9 3_3_2 Dual Head version with 40° pinshield & Touch 9 3_3_3 Power characteristics 10 3_4 Functional description 11 3_5 Installation & Connections 12 3_5_1 Positionning the terminal 12 3_5_2 Inserting SAM (Secure access module) and Micro SD 12 3_5_3 Connecting the terminal to the host 16 3_5_4 Sett
4_Daily use 20 4_1 Card reading 20 4_1_1 Swiping a card 20 4_1_2 Inserting a smart card 20 4_1_3 Reading a contactless card 20 4_2 Signature capture (Option) 21 4_3 Audio (Option) 21 5_Maintenance 22 5_1 Cleaning 22 5_1_1 Cleaning of the terminal 22 5_1_2 Entretien du terminal 22 5_1_3 Wartung von Endgeräten 23 5_2 Transport and storage 23 5_3 Troubleshooting 23 6_Cables 25 7_Norms & Marking 26 7_1 Federal Communications Commission (FCC) Statement 26 7_2 Warning to users in
1_Introduction Thank you for choosing an Ingenico payment terminal. We recommend you to read carefully this user guide: it gives you the necessary information about safety precautions, unpacking, installation and maintenance of your terminal. WARRANTY / SECURITY To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person.
2_Unpacking According to the model, the following items are included in the packaging box (including optional accessories): The terminal This is the standard version. Other versions are also available without touchscreen, with Dual Head Magnetic stripe reader and or a 40° Pinshield.
3_Recommendations 3_1 Safety Power on/Power down - Emergency stop To power on or power down the terminal, connect or disconnect the power supply from the electric outlet. Power supply unit CAUTION Only use the power supply AC/DC provided with terminal or the power provided by a cash register limited power source (LPS). The power sources (AC/DC adapter and USB power source) must comply with Standards IEC60950-1:2013 Edition 2.
Explosion areas Some regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting may occur. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.
WARNING If the warranty label is torn or removed, the warranty will be void. CAUTION Positioning of the Lane/3000 or Desk/1500 on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/ or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult.
3_3_2 Dual Head version with 40° pinshield & Touch Weight (Poids, Gewicht) 276g (9.73 oz) Size (dimensions, Maße) 180.2 (L) x 85.1 (W) x 48.5 (H) mm Display 2.
Power supply unit Product No Modular Power Supplies PSC 16E/A/K-080 PSC16E/A/S-080L6 Input voltage Modular PSC16E/A/S-080L6 AC 100-240V 50-60Hz AC 100-240V 50-60Hz DC 8V 2A (+/- 5%) DC 8V 2A (+/- 5%) Output voltage POE (IEEE 802.3af) No applicable DC 48V 1.3W Class 0 USB power DC 5V 0.5A DC 5V 0.5A Output voltage DC 12V 2A DC 12V 2A WARNING The power supply unit provided with your equipment is specially designed for this Ingenico terminal. Do not use any other power supply.
WARNHINWEIS Nur das Netzteil, das speziell für Ihr Gerät ausgelegt wurde, benutzen. Benutzen Sie kein anderes Netzteil. Die Benutzung eines Netzgeräts mit scheinbar ähnlicher Spannung/ Stromstärke kann zur Beschädigung Ihres Terminals führen. Please note that when powered in 5V some features are deactivated to save as much power as possible: Wifi / Bluetooth, Audio Speaker & Jack, Camera or Biometric reader. 3_4 Functional description Magnetic stripe Reader Contactless Reader 2.
3_5 Installation & Connections 3_5_1 Positioning the terminal Place the terminal with an easy access to an electrical outlet. Place the terminal away from any heat source and protected from dust, vibrations and electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers...). The terminal is exclusively made for indoor use. The Lane/3000 & Desk/1500 device may be mounted on a flat surface, wall, or customer stand.
The SAM need to be inserted on the reverse side of the module Lane/3000 900033034 R11 000 06/0619 13 Copyright© 2019 Ingenico All rights reserved
Insert the SAM Card into the slot marked (1), (2) or (3) by sliding it. Take care to ensure that the SAM Card is inserted in the correct manner. The cut corner must be positioned as indicated on the figure below.
For Non Modular version, Lane/3000 N and Desk/1500 N, there is no Micro SD and only one SAM (option).
CAUTION Do not use any tools when installing or removing the SAM Card or Micro SD. WARNING During this operation, it is necessary to be in an ESD protected environment. As this is not very easy, it is recommended to make this operation using ESD shoes for example. 3_5_3 Connecting the terminal to the host CAUTION Connecting must be made when power supply unit is not plugged in the cable. Flip the terminal. There is one port on the back for power and communications. Connect the cable on the terminal.
WARNING The main port at the back must not be used to connect an video cable. Only connect cables provided by Ingenico. Note : 2 screws can be added (M2.5 x 8) to hold more firmly the cable to the terminal. 3_5_4 Setting the Lane/3000 or Desk/1500 on the standpole adaptor Install the terminal on a flat surface is not possible on the Lane/3000 or Desk/1500 as is. It is designed to be fitted on a standpole adaptor. The specific pattern by Ingenico is also available on the Lane/3000 or Desk/1500.
Click! The Lane/3000 or Desk/1500 is now ready to use: Lane/3000 900033034 R11 000 06/0619 18 Copyright© 2019 Ingenico All rights reserved
3_6 Wireless Connectivity 3_6_1 Wi-Fi Wifi and Bluetooth connectivity are optional and available only on modular version terminal. This feature is useful for wireless connect your terminal to the IP network avoiding the cabling task. Feature Dualband : 2.4 GHz and 5 GHz Wi-Fi Chipset Marvell 88W8782 Standard compliance 802.11 a/b/g/n, SISO, 2.
4_Daily use 4_1 Card reading 4_1_1 Swiping a card Insert the card manually in the reader, magnetic stripe facing the main body of the terminal, and slide the card from the rear to the front in a continuous motion for best results. Swipe the card with constant speed, neither too slowly nor too fast, to maximize the reading efficiency and avoid annoying repetitions. 4_1_2 Inserting a smart card Chip cards should be inserted into your terminal as illustrated with the chip facing up and into the card reader.
CAUTION Do not stick any label onto the contactless active zone. It can decrease seriously contactless efficiency. CAUTION Avoid metallic parts around the contactless area. 4_2 Signature capture (Option) This is an option Signature is available on the touchscreen. 4_3 Audio (Option) A speaker is available there is also an Audio jack. When a headset is plugged in, there is no more sound from the speaker. The audio jack is located next to the card reader.
5_Maintenance 5_1 Cleaning 5_1_1 Cleaning of the terminal CAUTION Before making any operations of maintenance in the terminal, make sure that the power supply is disconnected. First of all, unplug all the wires from the terminal. Good rules for proper cleaning of the terminal are: Use Ingenico Cleaning cleaningcards.com/ kit : http://www.ingenico. Do not clean the electrical connections.
5_1_3 Wartung von Endgeräten ACHTUNG Stellen Sie vor jeglicher Wartungsarbeit an dem Terminal sicher, dass die Stromversorgung unterbrochen ist Als erstes alle Kabel vom Terminal trennen. Regeln für eine ordnungsgemässe Reinigung des Terminals : Für die Außenseite des Terminals, Ingenico Cleaning kits benutzen: http://www.ingenico.cleaningcards.com/ Keine elektrischen Anschlüsse reinigen.
Magnetic Card Reader Does Not Work Properly When sliding the card through the reader, make sure that the magnetic stripe on the card is facing the Lane/3000 or Desk/1500 display screen (see Swiping a Magnetic Stripe Card). Swipe the card at a faster or middle steady speed. Inspect the magnetic stripe on the card to make sure it is not scratched or badly worn. Security tag deactivation system could disturb the magnetic card reader To determine if the problem is with the card : a.
6_Cables The terminal can be connected to the host by several ways, with optional cables : High speed USB device Ethernet RS232 Most of the cables used with iSC and iPP ranges are compatible with the Lane/3000 or Desk/1500. We advise to check with your reseller their compatibility if you plan to replace an iSC480 / ISC250 / ISC Touch 250 by a Lane/3000 or Desk/1500. Following are some examples of accessories that can be used to connect the Lane/3000 or Desk/1500. This list is not exhaustive.
Ethernet cable (optional) Connector for terminal Power supply unit Ethernet connector 7_Norms & Marking 7_1 Federal Communications Commission (FCC) Statement 15.21 You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment. 15.105(b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules.
7_2 Industry Canada (IC) Statement. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence.
7_3 WARNING TO USERS IN JAPAN. Japanese Radio Law and Japanese Telecommunications Business Law Compliance.
7_5 Marking Below, you will find the different symbols used on the product and its power supply. The CE marking is the manufacturer’s declaration that the product meets the requirements of the applicable EC directives. The CE mark is a mandatory conformity marking for certain products sold within the European Economic Area (EEA).
This logo indicates that the product operates with an alternative voltage. This symbol is followed by the ratings (voltage and current for instance) This logo indicates that the product operates with a continuous voltage. This symbol is followed by the ratings (voltage and current for instance) Mark indicating a power supply meets the level VI requirements.
NOTES Lane/3000 900033034 R11 000 06/0619 31 Copyright© 2019 Ingenico All rights reserved
“This Document is Copyright © 2019 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO.
