Lane/5000 User Guide www.ingenico.
Contents 1_Introduction 4 2_Unpacking 5 3_Recommendations 6 3_1 Safety 6 3_2 Security of your terminal (tampering attempt detection) 7 3_3 Main Characteristics 9 3_3_1 Terminal 9 3_3_2 Power characteristics 10 3_3_3 Terminal Connectivity 11 3_3_4 WLAN (2.
5_Daily use 20 5_1 Card reading 20 5_1_1 Swiping a card 20 5_1_2 Inserting a smart terminal 20 5_1_3 Reading a contactless card 20 5_2 Keyboard details and functionality 5_3 Signature capture (optional) 5_4 Audio jack (optional) 21 22 22 6_Maintenance 23 6_1 Cleaning of the terminal 23 6_2 Transport and storage 24 6_3 Troubleshooting 24 6_4 Environment (WEE, Batteries and Packaging) 25 7_Standards 26 7_1 WARNING TO USERS IN THE UNITED STATES 26 7_2 NO UNAUTHORIZED MODIFICATIONS
1_Introduction Thank you for choosing an Ingenico payment terminal. We recommend you to read carefully this user guide: it gives you the necessary information about safety precautions, unpacking, installation and maintenance of your terminal. WARRANTY / SECURITY To benefit from the guarantee-related product, and to respect the security, we ask you to use only the Ingenico power supply entrusting maintenance operations only to an authorized person.
2_Unpacking According to the model, the following items are included in the packaging box (including optional accessories): The terminal The installation guide The box may also include the following items depending on your working configuration: Cable (specific to your connectivity requirements) Power supply unit and power cord A stylus and its holder Screws to fix the main cable and the trap door CAUTION The power supply unit provided with your equipment is designed for it.
3_Recommendations 3_1 Safety Power on/Power down - Emergency stop To power on or power down the terminal, connect or disconnect the power supply from the electric outlet. Power supply unit CAUTION Only use the power supply AC/DC provided with Lane/5000 (8VDC 2A, 8VDC 3A, 12VDC 2,5A or 8VDC 4A) or the power provided by a cash register limited power source (LPS).
CAUTION Use only the power supply specified for this product and certified for the country of use. If the power supply is not provided with the product, please contact your reseller. Desktop Power Supply units have to be connected to the mains with one of these cables: Power cord 189609046 (European plug) Power cord 188413214 (US plug) CAUTION Lithium battery cell The terminal is fitted with a lithium battery cell which is not accessible to the user.
Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately.
3_3 Main Characteristics 3_3_1 Terminal Processor Application & Crypto processor Cortex A5 64 bits Memory Internal External 512 MB Flash, 512 MB RAM MicroSD up to 32GB OS Option Telium Tetra OS SAM 3 Cards readers Magstripe Smart card Contactless ISO 1/2/3, 500K lifespan EMV Level 1, 500K lifespan EMV Level 1 compliant Display Color 3.
186x110x42 mm (7.3x4.3x1.7") Terminal size Weight 350 g (12.3 oz) Environment Operating Temperature Storage Temperature Operating Humidity Accessory Privacy shield 0°C to 45°C (32°F to 113°F) -20°C to +55°C (-4°F to 131°F) 85% non-condensing at +40°C (104°F) Factory mounted Option PCI PTS 4.x Online & Offline ready Security The terminal is intented for internal use only. 3_3_2 Power characteristics The Lane/5000 can be powered by several ways: An external power supply unit.
3_3_3 Terminal Connectivity USB High speed USB Device in the single connector Ethernet 10/100 Base T Ethernet is available on the Lane/5000. It is recommanded to use TCP Protocol RS232 It is a 2 wire interface on the Lane/5000 (Rx/Tx). It can run up to 115200bps 3_3_4 WLAN (2.4 GHz / 5 GHz) Standard 802.11 a/b/g/n Frequency band 2.4 GHz DTS band 2400 MHz to 2483.
4_Installation 4_1 Positioning the terminal Install the terminal on a flat surface, with an easy access to an electrical outlet. Place the terminal away from any heat source and protected from dust, vibrations and electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers ...). The terminal is exclusively made for indoor use. The Lane/5000 device may be mounted on a flat surface, wall, or customer stand.
4_2 Connections Here are all the connections on the terminal. The SAMs and the Micro SD. A type USB port (Optional)* Multipoint connector (Power Supply and communications) SAM2 (Optional)* µSD(Optional)* Speaker (Optional)* SAM1 (Optional)* SAM3 (Optional)* 3.
4_3 Installing the Terminal 4_3_1 Installing SAM (Secure access module, optional) CAUTION Before starting, switch off the terminal by disconnecting the cable. Perform the following operations: Open the trapdoor Unclip the trapdoor by pushing down on the clip 1 with your finger as shown on the figure hereafter. Then lift the trapdoor to remove it. 1 Insert the SAM Card into the slot marked 1 , 2or 3 . Take care to ensure that the SAM Card is inserted in the correct manner.
Close down side trapdoor To close the trapdoor, put the trapdoor onto the bottom casing, and then push it upward to clip it. CAUTION Do not use any tools when installing or removing the SAM Card. 4_3_2 Installing MicroSD Card (optional) CAUTION Before starting, switch off the terminal by disconnecting the cable. Perform the following operations: Open the trapdoor Unclip the trapdoor by pushing down on the clip 1 with your finger as shown on the figure hereafter. Then lift the trapdoor to remove it.
Close down the card holder and push it to the right until it clicks shut. Close down side trapdoor. Put the trapdoor onto the bottom casing, and then push it upward to clip it. 4_3_3 Connecting the terminal to the host CAUTION Connecting must be made when the terminal is powered off.
Flip the terminal. There is one single port on the back for power and communications. Connect the cable on this port of the Lane/5000. Connect the other end to the power supply unit. Plug the power supply into the mains. WARNING The main port at the back must not be used to connect a standard video HDMI cable. Only connect cables validated for the Lane/5000 by Ingenico.
Connector for terminal USB device Power lead RS485 Ethernet ports USB host RS232 RS232 cable (optional) References: 296114811AB (length 2m) 296114928AB (length 5m) Power supply unit Connector Connector for for terminal terminal USB cable (optional) References: 296111170AD (length 2m) 296114303AD (length 4m) Power supply unit Connector Connector for for terminal terminal USB powered 12V cable (optional) References: 296178419AB (length 2m) Connector for terminal Special USB Shielded cable 12 V Ether
4_4 USB port (optional) There is an A type USB connector on the terminal, located on the rear side, below the contactless antenna (see picture hereafter). Open the rubber trap to access it. This port manages Host connections, to connect an USB flash drive or another device. 4_5 Stylus Pen (optional) The stylus pen and its holder must be installed on the left side of the terminal. Remove the adhesive protection, insert the pin of the holder inside the Kensington hole, and press firmly in place.
5_Daily use 5_1 Card reading 5_1_1 Swiping a card Insert the card manually in the reader, magnetic stripe facing the main body of the terminal, and slide the card from the rear to the front in a continuous motion for best results. When sliding the card through the reader, make sure that the magnetic stripe on the card is facing the Lane/5000 display screen (see Swiping a Magnetic Stripe Card).
Your contactless reader provides four contactless status lights located above the contactless logo. When a contactless transaction is started the first (left hand) status light will be lit steadily; this indicates that the contactless is in use but a card is not being read. When a contactless card is presented to the contactless active zone during a transaction the second, third and fourth status lights will be lit in turn.
5_3 Signature capture (optional) The signature capture is handled with the optional stylus. Make sure that the correct stylus type (resistive or capacitive) is used with the corresponding touchscreen type, as a resistive stylus is not working with a capacitive screen. 5_4 Audio jack (optional) The audio jack is located next to the smart card reader. This option is not designed to play music, but to facilitate the use of the Lane/5000. The audio connector is a standard 3.
6_Maintenance CAUTION Before making any operations of maintenance in the terminal, make sure that the power supply is disconnected. 6_1 Cleaning of the terminal The outside of the terminals are susceptible to environmental pollutants, as well as accidental spills or mishaps. It is just as important to clean the outside of the Ingenico terminal, with a safe and approved product, as it is to clean the inside.
CAUTION Do not use in any case, solvents, detergents or abrasive products: those materials might damage the plastic or electrical contacts. Avoid exposing the terminal to the direct rays of the sun. Do not put anything into the slot of the smart card reader 6_2 Transport and storage Use the original packaging for storage or returning the unit. Disconnect all cables from the terminal during the transport.
Smart Card Reader Does Not Work Properly Make sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction MicroSD Card Reader Does Not Work Properly Make sure you have inserted correctly the microSD card into the card reader. Check that the card capacity is not higher than 32GB. Micro SD hotplug is not recomended.
Packaging waste must also be collected separately to assure a proper disposal and recycling. Please note that proper recycling of the electrical and electronic equipment and waste batteries will ensure safety of human health and environment. 7_Standards 7_1 WARNING TO USERS IN THE UNITED STATES Federal Communication Commission Interference Statement 47 CFR Section 15.
Consult the dealer or an experienced radio/TV technician for help. CAUTION This equipment may not be modified, altered, or changed in any way without signed written permission from Ingenico. Unauthorized modification may void the equipment authorization from the FCC and will void the Ingenico warranty.
7_3 ANTENNA REQUIREMENT Federal Communication Commission Interference Statement 47 CFR Section 15.203.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 7_4 WARNING TO USERS IN THE CANADA This device complies with Industry Canada licence-exempt RSS standard(s).
7_5 WARNING TO USERS IN JAPAN Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This device is granted pursuant to the Japanese Radio Law ( ) and the Japanese Telecommunications Business Law ( ) This device should not be modified (otherwise the granted designation number will become invalid.
7_5 Markings The CE marking indicates that the terminal complies with harmonized standards and requirements of European Directives on: Radio and Telecommunications Terminal Equipment (R&TTE) the protection of the health and the safety of the user and any other person. the protection requirements with respect to electromagnetic compatibility. RoHS (Restriction of Hazardous Substances) The CE marking is the manufacturer’s declaration that the product meets the requirements of the applicable EC directives.
Indoor use symbol. Mark indicating a power supply meets the Level VI requirements. India’s Compulsory Registration Electronic Products. Scheme (CRS) for This logo indicates that the product operates with an alternative voltage. This symbol is followed by the ratings (voltage and current for instance). The Electrical Appliance and Material Safety Law applies to enterprises that manufacture or import products in Japan.
“This Document is Copyright © 2018 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO.
