Sony Electronics Rewarding Recording® Program PROGRAM REQUIREMENTS OVERVIEW Prepared by: Sony Electronics Inc.
Sony Electronics Rewarding Recording® Program Program Requirements Overview 2003 Program I. Purpose of Document This document contains a complete outline of Meridian's (MEC) and Sony’s commitment to the operation of this program. It identifies each of the key areas of the program, including communications, enrollment, administration, customer service, fulfillment, reporting and any other essential program elements.
The toll-free program fax line will be available to participants to fax required invoice back-up and other program related materials. D. Participants Approximately 20,000 Participants E. Program Eligibility In order to qualify for earnings in the program, participants must: • Have access to www.sony.com/rewardingrecording • Have a valid e-mail address • Purchase a minimum of $1,000 in eligible Sony Professional Media Products • Become a participant via Sony approval F.
E-MAIL SAMPLES - APPENDIX V • New Member E-Mail • New Member - Dealer Enrollment E-Mail • Forgot Password E-Mail • Reminder E-Mail NOTE: The need of additional e-mail conditions to be added is under advisement. IV.
• • • As part of the Monthly File Processing, net new accounts are created after Sony reviews the kickout file. When the DSF file is processed, approved accounts are added to the program A net new account must have a valid e-mail address to be created (provided by Sony) When a new account is created, the user receives a Welcome Direct E-mail* containing username and password information at the e-mail address indicated on the file. NOTE: Sony has the authority to roll up/inactivate accounts at will.
Dealer name (list automatically populates when name or partial name is typed in). This list is determined by Sony and updated as necessary.
“Thank you for your recent purchase of Sony® media. We are pleased to announce that your purchases of eligible professional and data media from this authorized Sony Professional Media Dealer have been submitted on your behalf. To view your sales history, click on Account Summary. If you have any questions, please contact the Sony Rewarding Recording® Headquarters at 866-322-7749.
Sony Online Participants • Claims entered via the Rewarding Recording® website are subject to audit for each claim submitted (100% audit) • Participants must submit their signed claim confirmation page and invoice backup with the following information clearly stated on the invoice: o Invoice date o Invoice number o Model number(s) o Unit price o Quantity o Participant/company information • If any part of the required information above does not match the claim confirmation page and/or the information is uncl
a. Files should be named as follows: [MONTH][DEALER NAME].xml/txt, where [MONTH] is the long version of the month name (January, February, etc) E. Process: a. Sony approved dealers transmit files to MEC via FTP or e-mail. The files are processed within 48-72 hours of receipt. b. If there is a net new account on the file, the account is automatically enrolled into the database and sent the Welcome Dealer e-mail. c.
o Promo codes (if applicable) can be appended to the end of each promoeligible line item Catalog Update • At times TBD by Sony, MEC will manually add or delete catalog items. For new items, Sony will provide model name, description, category, subcategory and dollar value, as well as the image for the catalog.
Check Process The check process is described in detail below: • Submission o Participants click on “Submit a reward redemption” on the My Account page of the website o If the participant chooses to redeem for a check, they click on click here to redeem Rewarding Recording® Dollars for Sony Professional recorders, parts, service or training o The check claim process is similar to the claiming process whereby users are required to enter an invoice number, invoice date, vendor, model, unit quantity and price.
• warehouse shipping information and attach to the front of the box. (Warehouse shipping information provided by Marketing Services). Marketing Services contacts Federal Express (800-GOFEDEX or 800-463-3339) for the Rewarding Recording Program and UPS (800-PICKUPS or 800-742-5877) for the Storage Rewards Program. A call tag (3rd Party Pickup) is initiated to have the product picked up from the end user.
• Marketing Services contacts Federal Express (800-GOFEDEX or 800-463-3339) and initiates a call tag (3rd Party Pickup) to have the product picked up from the end user. Product is shipped to: Sony Electronics 2201 E. Carson Street Carson, CA 90810 Attn: Stella Pappas For any consumer product service questions, the end user must contact Consumer Service directly at 800-282-2848.
The Sony Rewarding Recording® website URL is www.sonyrewardingrecording.com. The website is a standalone site and provides links back to Sony approved sites. The website contains user pages as outlined below: • HOME PAGE- The Home Page has the following channels: What’s New, Program Details, Rewards Catalog, Don’t Miss This, Member Login, Enroll Now, privacy policy and legal trademark.
XIII.Tax Processing MEC will not issue tax form 1099 to participants for the Sony Rewarding Recording® program. XIV.Team Member Information Sony Rewarding Recording Team Dianne LaGuardia 201-358-4166 dianne.laguardia@am.sony.com Patty Melendez 201-930-7671 patricia.Melendez@am.sony.com Lisa Giovannielli -Program Manager 201-930-7704 lisa.Giovannielli@am.sony.com Joe Chandler -Sony Electronic Fulfillment 201-986-3289 joe.chandler@am.sony.com Greg Miller -MIS 201-930-6095 greg.miller@am.sony.
FIRST NAME 15 E-MAIL ADDRESS 50 ADDRESS_1 50 ADDRESS_2 50 CITY 30 STATE 2 ZIP 5 INVOICE NUMBER 20 INVOICE DATE (DEALER OR INDIVIDUAL IS REQUIRED TO UPDATE THIS INFORMATION) Required field - First name of contact name for company (DEALER OR INDIVIDUAL IS REQUIRED TO UPDATE THIS INFORMATION) Required filed – MEC cannot enroll net new accounts/individuals without this information Required field - Company address Required field - Company address 2 MM/DD/YYYY HH24:MI MODEL 20 QUANTITY 39 U
BOB CARR BOB CARR SLSMN-NAME ACQUIRED FROM ROLL-UP GUIDE 6503 6503 COT NOT USED 0718260000 0718260000 CUSTOMER# NOT USED VIDEO MONITORING SVC VMS/AD SERVICES OF A CUSTOMER-NAME 718260007 718260005 SHIPTO 718260028 718260028 330 WEST 42ND ST.
ENROLLMENT AND PROCESSING OMIT/HIDE NO NO USED FOR ENROLLMENT AND PROCESSING Master 0718260028 Location 0718260028 FirstName JUAN LastName HIDALGO Company VIDEO MONITORING SERVICE VIDEO MONITORING SERVICE Address1 330 WEST 42ND ST 330 WEST 42ND ST Address2 28TH FL 28TH FL City NEW YORK NEW YORK State NY NY Zipcode 10036 10036 Region EAST USED FOR DSF ENROLLMENT USED FOR DSF ENROLLMENT JUAN HIDALGO EAST USED FOR DSF ENROLLMENT USED FOR DSF ENROLLMENT Phone E-mail Original Co
ORDER ID ORDER QUANTITY SONY ITEM NBR SONY ITEM ID ORDER LINE NUMBER PRICE Meridian order id Sony number (contains letters) Sony number (all digits) Detail row (1, 2, 3, etc.) APPENDIX V E-MAIL SAMPLE LAYOUTS Condition: From: To: Subject: Pre-enrolled/Activate Account E-mail (Online Enrollment) sonyrewardingrecording@meridinet.
Condition: From: To: Subject: Welcome E-mail (Online Enrollment Approved by Sony) sonyrewardingrecording@meridinet.com Welcome to Sony’s Rewarding Recording Program! E-mail content: Thank you for joining Sony’s Rewarding RecordingSM Program and welcome! To access our convenient online system, at www.sonyrewardingrecording.com, your Username and Password are: Username: Password: Be sure to print or save this e-mail for future reference.
Questions? Comments? E-mail us: sonyrewardingrecording@meridinet.com Call us toll-free: 1-866-322-7749, Monday-Friday, 8:30 a.m.- 5:00 p.m. CST. Condition: From: To: Subject: Welcome E-mail (Direct Enrollment) sonyrewardingrecording@meridinet.
E-mail us: sonyrewardingrecording@meridinet.com Call us toll-free: 1-866-322-7749, Monday-Friday, 8:30 a.m.- 5:00 p.m. CST. Condition: Forgot Password E-mail E-mail is generated when an end-user clicks the “Forgot your password” link on the home page and provides their e-mail address. From: sonyrewardingrecording@meridinet.com To: Subject: Rewarding Recording Password Reminder E-mail content: Thank you for participating in the Sony Rewarding Recordingsm Program.
Subject: Rewarding Recording Pending Check Redemption Reminder E-mail Content: As a reminder, it has been ten days since you have submitted your Rewarding RecordingSM Online Claim No. , and we still have not received the required paperwork (claim form and invoice from an authorized Sony Professional Media Dealer) to approve your claim. Please mail us your supporting sales claim documentation within the next five days, or your online claim will expire.
Subject: Rewarding Recording Account Termination Notice E-mail Content: Thank you for enrolling in Sony's Rewarding Recording® Program. Unfortunately, you are ineligible to participate per the Terms and Conditions of the program. Please note that your account has been terminated and any accruals posted to your account have been deleted. Sony Rewarding Recording® Program Headquarters Questions? Comments? E-mail us: sonyrewardingrecording@meridinet.
