User's Manual

Promi-ESD User Manual – Appendix.D Technical Support D-2
© 2005 Initium Co., Ltd. All rights reserved.
Use this form to request technical support for Promi-ESD. Individual form should be filled out for each Promi-ESD in
question. Referring to the example on separate sheet, please provide as much information as possible so we may resolve
and respond to your inquiry promptly. When you have finished, submit this form by e-mail to [e-mail] or by
fax to [phone].
NOTE: Before you contact technical support, please have a look at our FAQ. Chances are, you will find an instant answer
to your problem.
3 indicates a required field.
 User Contact Information
Name 3
Company
E-mail 3
Phone 3
Fax 3
 Overall Hardware Setup 3
(Depict or describe actual hardware connections)
 Host Device (to which Promi-ESD is attached)
Description 3
Port
Parity 3
Baud Rate 3 Stop Bits 3
Serial Port
Setup
Data Bits 3 Flow Control 3
Comments
 Promi-ESD
Model Name 3 BD Address* 3
S-Register** 3
* BD Address is the 6-digit number labeled on the product.
** As for S-Register, the values are shown by “AT&V” command on a PC running Serial Port program (e.g. HyperTerminal).
See the User’s Manual for details.