Warranty Guide

STANDARD WARRANTY TERMS
NOT COVERED BY WARRANTY
To be eligible for the hassle free replacement warranty the product must be in
possession of original owner and have receipt or other valid proof of purchase.
*
REQUESTING WARRANTY SERVICES
All warranty service requires approval and au-
thorization by Inner Balance Wellness. Con-
sumers can contact the Inner Balance Wellness
Customer Service department between the
hours of 9:00 AM and 5:00 PM CST, Monday
through Friday, at [phone] or via email at
[e-mail].
Products require a Return Authorization num-
ber (RA) for any returns. Products received with-
out a valid RA number will be refused. Inner
Balance Wellness will not issue RA numbers for
“Buyer’s Remorse” or freight damage for ship-
ments to consumer, except for drop shipments
direct from Inner Balance Wellness.
During the In-Home service and Parts warranty
period, Inner Balance Wellness, at its sole dis-
cretion, will repair or replace any defective part
within a reasonable length of time. If a particu-
lar part is not available, reasonable eorts will
be made to locate a compatible replacement
part. If a compatible part is not available, Inner
Balance Wellness may replace your product with
the same or a similar product of equal value.
For In-Home Service, Inner Balance Wellness will
arrange for all covered parts deemed necessary
for repairs to be sent to the consumer. Once the
parts are received by the consumer, they will be
contacted by an authorized service provider to
schedule repair of the product at the customer’s
residence at no charge to the consumer. In-
home service is available within 150 miles of the
nearest authorized Service Provider (mileage
beyond 150 miles from an authorized service
center is the responsibility of the consumer).
Any repairs needed during the Parts warranty
coverage, Inner Balance Wellness will provide
parts at no cost and contact information for a
service provider in their area. The labor fees af-
ter the rst year of ownership are the responsi-
bility of the consumer as the labor warranty will
have expired.
Any loss or damage resulting from: improper
installation, unauthorized repairs, alterations or
modications of original condition, improper
use of electrical power supply, loss of power,
power surges, failure to follow operating in-
structions, transportation damage, abuse, mis-
use or environmental conditions, loss of use
during repairs, and products purchased from
unauthorized dealers.
All returns for issues other than the aforemen-
tioned are subject to a 20% restocking fee.
Goods are required to be packaged in original
un-opened packaging and the user is responsi-
ble for the cost of the freight shipping the parcel
back to us.
Damage incurred due to shipping and handling
does not constitute a defect under this warranty.
Inner Balance Wellness products are backed by limited warranties against defects in materials and
workmanship. For information related to your product, contact Customer Service at [phone]
or email us at [e-mail].
• Warranty coverage begins on the date the consumer purchases the product.
• This warranty only applies to the original end user/owner of the chair and is non-transferable.
• This product is intended for home use only. Any use in a commercial setting will void the
warranty of this product.
• Warranties are only valid within the United States & Canada, provided the product has been
operated according to the enclosed instructions.
Product In-Home Service Parts Frame
Massage Chairs
1 Year 2 Years 5 Years
Zero Gravity Chairs
1 Year 2 Years 3 Years
Compact Massage Chairs
1 year 1 year 2 years
Accessories
1 year hassle free replacement warranty*