User's Manual

1 FRONT CHAPTER
1.1 POLICY for InnerMobile
®
System Warranty and Support Services
1.1.1 INNERMOBILE
®
SYSTEM STANDARD WARRANTY
InnerWireless, Inc. warrants, for a period of one (1) year beginning upon the sign off of the
InnerWireless Acceptance Test Procedure (ATP) for the identified InnerMobile
®
System
provided herein, to be free from defects in materials and workmanship, and will operate and
conform according to the product specifications. Warranty provided does not assure
uninterrupted operation of the equipment, nor does it include any repairs necessitated by
Customer’s, or third party’s, improper or unauthorized use or modification of the System.
Customer accepts all responsibility for the physical security of the System.
Warranty includes all parts and materials, with exceptions (see below), to meet the engineered
specification contained in the contract. Customer will approve the engineered specifications per
the InnerWireless acceptance and signoff procedure.
InnerMobile
®
Equipment included in warranty:
In the event that service is disabled or degraded from it’s original design, InnerWireless
warrants all original equipment installed as part of the InnerMobile
®
System. The original
equipment as it relates to the specific installation may include the following.
• Coax cable required to deliver the RF signal through out each floor of the building
• Jumper cables and connectors required to assemble the InnerMobile
®
System
• Access Point Interface (API) utilized as part of the InnerMobile
®
System
• Any antenna required to radiate the RF signal to the intended areas
InnerWireless, Inc., at its sole discretion, will repair or replace any components of the
InnerMobile
®
System that are found to be faulty. Any replacements will be shipped from
InnerWireless Inc. via next day delivery from the time the parts are available. InnerWireless will
not maintain, or allow for the storage of spare components at the customer site.
All warranty work shall be performed after notification by Customer that the system, or portion of
the system, is inoperative, and Customer has followed the published procedures to troubleshoot
and repair the failure without success.
This warranty is expressly in lieu of any other warranties, express or implied, including any
implied warranty of merchantability or warranty of fitness for a particular purpose, and of any
other obligation or liability on the part of InnerWireless: InnerWireless neither assumes nor
authorizes any other person to assume for it any liability in connection with its products. In no
event shall InnerWireless be liable for any indirect, incidental, special or consequential damages
arising out of the sale, manufacture or use of any of its products. In any event, the total liability
of InnerWireless arising from any cause of action or claim whatsoever, whether (1) in contract,
(2) in tort (including negligence, whether sole, joint, contributory, concurrent or otherwise), (3)
under strict liability, (4) under any environmental or antipollution law or regulation, (5) connected
with any toxic or hazardous substance or constituent, (6) arising out of any representation or
instruction, or under any warranty, (7) or otherwise, arising out of, connected with, or resulting
from the design, manufacture, sale, resale, delivery, repair, replacement or use of products or
the furnishing of any service shall in no event exceed the price allocable to and paid to
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