Full Product Manual

CARE AND MAINTENANCE
Clean the mirror with a soft, damp cloth and dry thoroughly with a soft towel. Do NOT allow
the edges of the mirror to get or remain wet over a period of time. Please do NOT use glass
cleaner that contains ammonia or vinegar. Never spray any cleaner directly onto a mirror.
Instead apply the cleaner to a soft cloth and then wipe the mirror. Make sure no
commercial cleaner comes in contact with the edge or backing.
Customer Service: [phone] or [e-mail]
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WARRANTY
5 years Limited Warranty
innoci usa LED mirrors (Illumirror®) have been manufactured under the highest standards of
quality and workmanship. We warrant to the original purchaser that our LED mirrors are free
from any defects in material and workmanship by normal use for 5 years from date of
purchase. A replacement for any defective part will be supplied FREE OF CHARGE for
installation by you.
This warranty is valid to the original purchaser only and does not cover product damage due
to installation error, product abuse, product misuse, etc. whether or not performed by
professionals. innoci usa will not be responsible for labor charges and/or damage incurred in
installation, repair or replacement nor for any incidental or consequential damages.
All warranty claims should be sent to [e-mail] or call
1.866.479.8076. Our customer service representative will contact you promptly to help you
go through the process until you are completely satisfied with our products.
SHORTAGE OR DAMAGED PRODUCTS All shipments are carefully inspected and counted
before leaving our distribution centers. Please inspect carefully on receipt of merchandise,
noting any discrepancy or damage on the carrier’s freight bill at that time, and file a claim
with the carrier within 10 days from receipt of order. Then contact our office. Deductions
from invoices for shortages or damage claims will not be allowed.
RETURN NEW GOODS All claims for returns or adjustments must have prior approval and
return authorization (RA) number. Only original, sealed product in salable condition are
eligible for return. Credit for authorized returns will be issued at the net price paid for the
product and subject to a 15% restocking/handling fee. Merchandise is to be returned via
prepaid freight. All unauthorized returns will be refused or subject to a 25%
restocking/handling fee.
To request an “RA” number: Contact our Customer Service Representatives at
[e-mail] will send you a Return Authorization Number (RA) by
return email. Please take necessary precautions when returning merchandise to prevent
additional damage. Insurance is the responsibility of the shipper.