Manual
Installation Instructions for Innotech IG04 BACnet Gateway and Vaisala Transmitter / Sensor
Page 22 © Mass Electronics Pty Ltd 2011Edition 5.0 dated 11/11/2013
Troubleshooting
The most common issues when connecting to the IG04 BACnet Gateway's embedded web server and
FusionLIVE are incorrect proxy settings or inappropriate security levels in Internet Explorer. If you are
experiencing a problem that cannot be resolved, try some of the steps outlined below.
Cannot Discover A New IG04 BACnet Gateway
• The IG04 BACnet Gateway comes supplied from factory with a Static IP Address. Ensure to follow
the steps outlined above at Accessing Embedded Server and FusionLIVE to find and connect to the
IG04 BACnet Gateway.
• Try disabling all other Local Area Network connections on your computer through the Control
Panel and try to connect again to the IG04 BACnet Gateway.
• Try commissioning the IG04 BACnet Gateway through a direct physical connection. Do the
following:
1. Using a Ethernet Crossover Cable, connect directly between your computer and the IG04 BACnet
Gateway.
2. Set your computer to have a Static IP Address of 192.168.2.99, Subnet Mask 255.255.255.0
3. Try to connect again to the IG04 BACnet Gateway.
• For additional help configuring your computer network settings and IG04 BACnet Gateway, refer to
DS99.05 Ethernet Setup Manual for Device Communications.
Cannot Connect to the Embedded Web Server
• Check that your Internet Explorer proxy settings are correct for the building network. On some
networks, Internet Explorer proxy settings may require variations of the same address to operate
on a network with a proxy server. For example, if the building network is on the range 192.168.0.x,
you may need to enter the following:
• http://192.168.0.*;192.168.0.*;
• Check that access to the embedded web server is not being blocked by elevated Internet Explorer
security settings. Consult the IT Administrator before making any changes.
• Check that you have entered the HTTP Port Number correctly if it has been changed from the
default (80).
• If you are connecting directly to the IG04 BACnet Gateway without physical network access (oline
mode), you may experience Javascript security alerts in Internet Explorer. In this situation, you will
need to lower your Internet Explorer security settings to allow access to the embedded web server.
Once complete, ensure to reset your security settings to a safe level.
Ensure your Internet Explorer proxy settings are correct for the building network by checking with the IT Administrator.
Alternatively, you could temporarily disable your Internet Explorer Proxy settings which may help in particular
situations.
NOTE