Warranty

We guarantee that in a dry residential indoor setting, your laminate floor:
Will not stain from normal household consumable items such as food or drink.
The melamine wear layer will not wear through.
Will not fade in color due to normal natural sunlight or household lighting.
Will resist water damage from normal household activities when removed promptly and when installed in accordance with provided installation instructions for “Kitchens, Bathrooms,
Laundry Rooms and any other areas susceptible to moisture” and is made subject to the following conditions:
1. The flooring must be installed
properly in accordance to our installation instructions.
Proper installation includes, but is not limited to performing a moisture test to determine if excessive moisture exists in the subfloor and use of a 6-mil polyethylene film vapor
barrier on concrete floors or concrete floor covered with tiles, along with proper use of silicone sealant.
WHAT WILL WE DO IF ANY OF THE ABOVE LISTED THINGS HAPPEN?
If you make a claim within the warranty period and follow our servicing procedures, we will, at our option, either provide material to repair the defective area or replace the floor. If the
floor was professionally installed, we will pay reasonable labor cost to repair the defective area or replace the floor during the first five years.
EXCLUSIONS
This limited warranty does not cover wear or damage due to improper installation, cleaning, care or maintenance (see our Care Instructions) such as:
Accidents, abuse or misuse.
Extreme heat or cold.
Scratching, impact or cutting.
Improper workmanship or installation not in accordance with our installation instructions.
Improper maintenance.
Improper fabrication.
Freight damage.
DamagesbyactsofGod.
Water damage from excessive moisture in a concrete slab, hydrostatic pressure, flooding caused by ice make
rs, refrigerators, sinks, dishwashers, leaking pipes, flooding, standing water, household mechanical
failures, damage caused by water underneath the flooring, including damage from subfloor hydrostatic pressure or other conditions that result in water being below the flooring or natural disasters.
Planks coming apart at the seams because they have been engaged/disengaged more than three times.
Installation of flooring that contains any manufacturing defect is not covered by this warranty.*
This warranty is issued to the original retail consumer and is not transferable. The limited warranty applies only when the affected area is visible and covers a flooring area greater than one square inch. Proof of
purchase in the form of a sales receipt or other establishing document is required when requesting warranty service. We exclude and will not pay incidental or consequential damages under this warranty. By this we
mean any loss, expense, or damages other than to the flooring itself that may result from a defect in the flooring. No implied warranties extend beyond the terms of this written warranty. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the above may not apply to you. In case of any questions, problems or emergencies please call us at 1-888-231-3287.
*Manufacturing: In addition to our original limited residential warranty, we warrant our product against manufacturing defects that exist in its product prior to purchase by the consumer. Any manufacturing defect must be
reported prior to the product installation or, under any circumstance, no later than six (6) months after the date of purchase in order to be covered under this warranty. We will replace at our discretion, any such defective
material at no additional cost to the customer. Any damage that might occur during shipment is the responsibility of the shipping company.
Safety Requirements: When cutting and sawing or sanding wood products, wood dust may be generated. Wood dust can cause respiratory, eye, and skin
irritation. It is recommended that planks be cut outside in a well ventilated area. If using a dustless cutter, cutting may be done inside. Always wear a dust mask,
safety glasses, or goggles when performing any cutting or sawing operations that may generate wood dust. When using any cutting tool, wear proper hand
protection and ensure that power tools are properly grounded if they have a power cord (follow all tool manufacturers safety requirements).
This product may produce wood dust known to the State of California to cause cancer
Pre-Installation Tips:
Laminate floors are intended for indoor use only. It can be installed over virtually any sub-floor, on, above or below grade. Your laminate floor must be installed as
a “floating floor”, meaning that it MUST NOT be glued, nailed, or fastened to the sub-floor. The individual tongues and grooves lock into place by a glue-less
installation system, and planks are engaged together using a rotational method in the short and long side of the planks.
Floor Prep:
The sub-floor must be structurally sound and dry. Sweep and/or vacuum the sub-floor to remove debris and loose particles. The sub-floor must be flat; any
unevenness 3/16” or greater on an 8’ radius must be filled with a Portland based patching compound or sanded down as needed (please see manufacturers safety
requirements). It is not necessary for our laminate floors to acclimate to their installation environment as long as the installation environment is similar to that from
which the laminate floors have been stored. Before, during, and after installation the required indoor temperature should be between 65 and 85 degrees
Fahrenheit with relative humidity between 35% and 65%. Remove existing carpet, padding, tack strips and quarter round before installation. It is not necessary to
remove sheet vinyl or linoleum as long as it is completely adhered to the sub-floor and structurally sound. Do not install laminate floor over an existing floating
floor. Before installing laminate floors, remove any wood flooring that has been installed over concrete. Permanent fixtures such as cabinets, islands, etc. should be
installed prior to installing your laminate floor.
Note: Always inspect each plank carefully prior to installation. No claims for damaged or defective planks will be accepted after installation has been completed.
DO NOT BURN OR INCINERATE DISCARDED PLANKS
NOTE: Moisture related problems are not covered by warranty. It is imperative to inspect the exterior and interior of your home for potential moisture sources.
Laminate floors must not be installed in areas exposed to constant dampness or extreme temperature and humidity fluctuations (i.e., steam rooms and saunas).Do
not install laminate floors in rooms with sump pump or floor drain. A moisture test should be conducted on all concrete or wood sub-floors prior to installation
(consult your flooring contractor for details). Do not install laminate floors on any concrete sub-floor with a moisture reading greater than 4.5% or vapor emission
rate greater than 5 Lbs./24 hours/1000 sq. ft. using a calcium chloride test kit.
Laminate floors must not be installed in areas where the sub-floor beneath the house is exposed to the outside. For wood sub-floors, the ground in the crawl space
under the house must be dry and covered with a 6mil (0.15mm) moisture barrier, with the ends of each sheet overlapping each other by 8 inches. There must be
adequate cross ventilation under the house. Moisture content of a wood sub-floor must not exceed 14%. Be sure your home meets all current city codes for cross
ventilation.
Note: Do not use a moisture barrier on top of wood sub-floors. For concrete sub-floors, cover the sub-floor with a 6mil (0.15mm) moisture barrier, with the ends of
each sheet overlapping each other by 8 inches regardless of grade. Your laminate floor may be installed in kitchens, laundry rooms, and bathrooms without gluing
the joints. However, it is important to prevent water or moisture from getting beneath the floor by sealing the expansion space in areas susceptible to topical water
(e.g., under the dishwasher, in front of the sink, around the refrigerator space) with a mildew resistant 100% silicone sealant. For Laundry rooms and bathrooms,
seal all expansion spaces including around the toilet flange and pipes with a mildew resistant 100% silicone sealant. Our Laminate floors have a Coefficient of
friction of 0.60 (ASTM C1028-89) . Products are not to be installed on a ramp or a sub-floor with a slope greater than 1” (inch) in 6’ (feet)
For additional Hints please visit our website @ www.installyourlaminate.com. There you will find techniques that might help you to solve various uncommon
installation issues such as:
- Uneven walls
- Balancing a room with tile
- Moisture test-calcium chloride
- Stairs
Floor Care & Maintenance:
Laminate floors are non absorbent; therefore they should never be waxed, polished or refinished.
- Use protective felt liners under furniture legs
- Any liquid should be removed from the surface promptly
- Door mats recommended in entry ways
- Do not use steam cleaners or apparatus that may cause topical moisture on your floor
- Do not vacuum with a beater bar type attachment
- Do not use abrasive materials, soap, or detergent. They will dull the surface
To Clean:
- Vacuum or sweep regularly
- Clean with a recommended laminate floor cleaner
LIMITED LIFETIME RESIDENTIAL WARRANTY / LIMITED 5 YEARS LIGHT COMMERCIAL WARRANTY
WHAT IS COVERED ?
Faus is continuously striving to provide you, the consumer, with the highest quality flooring solutions, featuring unmatched beauty,
realism, and durability. Rest assured all Faus floors and moldings are designed to meet the highest quality standards. We are
certain that you will enjoy your new laminate floor for a lifetime.
Above Grade
On Grade
Below Grade
Second Floor
First Floor
Basement
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