USER GUIDE 5G MiFi M1100 Global Wireless Mobile Hotspot
©2019 Inseego Corp. All rights reserved. The information contained in this document is subject to change without notice and should not be construed as a commitment by Inseego Corp. Patents and Licenses For a complete list of all Inseego Corp. patents, go to www.inseego.com/intellectual-property/ Software License Proprietary Rights Provisions: The software drivers provided with this product are copyrighted by Inseego Corp. and/or Inseego Corp,’s suppliers.
Contents Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Blocked Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Preferences Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Software Update Tab . . . . . . . . . . . . . .
1 Overview Overview About Your M1100 Power Management
Overview Congratulations on your purchase of Inseego’s 5G MiFi M1100. With the M1100 you can access 5G NR networks for faster apps, uploads and downloads. Connect up to 15 Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles and more* - and experience download speeds up to 10 times faster than with Inseego’s 4G*. The M1100 is also backwards compatible to 4G networks, ensuring reliable connectivity when you need it most.
About M1100’s Internet Connection With 5G NR you can get the speed you require to work efficiently outside the home or office. You can connect to the Internet, access your corporate intranet, check your email and download attachments.* Caring for Your M1100 Like any electronic device, the M1100 must be handled with care to ensure reliable operation. Inseego Wireless recommends the following guidelines: •• Protect the M1100 from liquids, dust, and excessive temperatures.
About Your M1100 ➋ ➊➊ ➌➌ ➍➍ ➊ ➋ ➌ Power Button — Powers the M1100 on and off. ➍ USB-C Port — Use to connect the QuickCharge charger and Internet over USB-C. Ethernet Port — Use to connect your device to the M1100 via Ethernet. Color Touchscreen (2.4 in) — Displays device status, data usage, and number of users connected. Swipe left/right/up or down to access available menu options. ➎➎ ➐➐ ➎ ➏ ➐ ➏➏ Master Reset Hole — Use to reset M1100 back to original factory settings.
Status Indicators DISPLAY ICON DESCRIPTION No icons The M1100 is powered off or not receiving power, or the screen is in power-saving mode. Network Signal Strength Network Signal Strength Indicator. More bars indicate more signal strength. Activity Indicator Data is being transferred between the mobile network and your M1100. Roaming Roaming indicator. Messages You have unread messages. Wi-Fi Indicator Your M1100 Wi-Fi network in turned ON.
OTHER ICONS SIM If this icon is displayed, there is no SIM card installed. SIM If this icon is displayed, your SIM is locked. Real-time data usage meter will not display. SIM If this icon is displayed, there is a SIM error. Check to be sure your SIM card is properly installed. USB Tethered If this icon is displayed, your device is connected to the M1100 via USB. Ethernet Connected If this icon is displayed, your device is connected to the M1100 via Ethernet.
Power Management Charging Your M1100 IMPORTANT Before you use your M1100, be sure to charge the battery for at least three hours to ensure a full initial charge. When fully charged, the battery has up to 24 hours of life. To charge the battery: ➊ ➋ Connect the USB end of the QuickCharge charger into the charging port of the M1100. Plug the other end of the USB cable into the wall charger and then the wall charger into the appropriate electrical outlet.
To check your M1100’s battery level, from the Home screen, view the battery icon in the status bar. Replacing the Battery To remove and replace the battery: ➊ Insert your fingernail in the battery removal groove at the top edge of the battery cover, then lift and remove the battery cover. Set the cover aside. ➋ Insert your finger into the battery removal divot and lift the battery out of the battery compartment.
Battery Tips WARNING ! Always use only approved batteries and chargers with your M1100. The warranty does not cover damage caused by non-approved batteries and/or chargers. •• Do not use sharp objects or use excessive force to remove the battery or to access the battery well, this may damage the M1100 and the battery. •• The battery discharges more rapidly as additional devices access your M1100. •• Battery life depends on the network, signal strength, temperature, features, and accessories you use.
Replacing the SIM Card Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service. To remove the SIM card: ➊ Insert your fingernail in the battery removal groove at the top edge of the battery cover, then lift and remove the cover. Set the cover aside. ➋ ➌ Remove the battery from the battery well. Carefully slide the SIM card backwards to remove from the SIM card slot.
2 Using Your M1100’s Touchscreen Turning Your M1100 On and Off Using Your M1100’s Touchscreen
Turning Your M1100 On and Off •• To turn your M1100 on, press and hold the Power button for 3 seconds. •• To turn it off, press and hold the Power button for 3 seconds.. •• To wake the M1100 display, press and release the Power button. Connecting to Your M1100 You can use the M1100 as a wireless mobile hotspot to connect your computer and up to a total of 15 Wi-Fi enabled devices to the mobile broadband network. To connect to your M1100: ➊ Turn on your Wi-Fi enabled device and your M1100.
Using Your M1100’s Touchscreen From the M1100’s touchscreen, you can check your M1100’s status, view your current data usage, see Wi-Fi and Connected Devices details, and more. The Home Screen The Home screen lets you see what your M1100 is doing at a glance.
3 Managing Your M1100 Using the Touchscreen About this Chapter Wi-Fi Connected Devices Settings Speedtest Software Update Messages Help
Managing Your M1100 Using the Touchscreen About this Chapter You can manage, monitor, and customize your M1100 settings directly on the M1100’s touchscreen, or by using the M1100 Admin website. In this chapter, we will show you what features you can manage on your M1100’s touchscreen. For website instructions, including features that can only be managed on the website, see Chapter 4, Managing Your M1100 Using the M1100 Admin Website.
Connected Devices From the Home screen, tap the number of Wi-Fi enabled devices currently connected to your M1100 networks to see the Connected Devices screen. From here you can tap Primary Network, Guest Network or USB to see the DNS and MAC details for each device connected to the M1100, and to block or unblock each device. You can also tap to see a list of Blocked Devices and unblock devices from that screen.
Speedtest Speedtest launches the Ookla Speedtest application to test the speed of your cellular connection. The speed of your devices connected to the M1100 may vary. To run Speedtest, press the Start button to execute Speedtest in the background and provide the server, latency, download and upload results of the test. The test will timeout in 20 seconds if no results are retrieved. In case of a failure or timeout, an error messagewill be displayed.
About M1100 About M1100 displays information about your M1100, including Internet and roaming status, model and version, wireless and IMEI number, and battery charge level. ➊ On the Home screen tap Menu, then select About M1100 to display model number, software and configuration versions, and wireless number. ➋ Swipe up or down to see the IMEI, battery level, internet status, technology, network, signal strength, SNR, and roaming status.
Help You can get help right from your M1100’s touchscreen. ➊ On the Home screen, tap Help to open the Help screen options. Help options include M1100 Admin Website, Guest Wi-Fi, Wi-Fi Protected Setup (WPS), Tutorial, and Unlock SIM. ➋ Swipe up/down to highlight the desired Help option, then press to display option choices and information. ➌ Tap < to return to the Menu screen, or the Home icon Help Option Select Help Option to return to the Home screen.
4 Managing Your M1100 Admin Website About this Chapter The M1100 Admin Website Home Screen Managing Wi-Fi Managing Connected Devices Managing Settings About M1100 Getting Help
Managing Your M1100 Using the Admin Website About this Chapter In this chapter, we will show you how to manage your M1100 using the M1100 Admin website. From the M1100 Admin website, you can customize settings including Wi-Fi settings, passwords, and more. You will also find links to the My Inseego website and other online tools to help you get the most out of your M1100. NOTE For instructions on managing your M1100 using it’s touchscreen, see Chapter 3, Managing Your M1100 Using the Touchscreen.
The M1100 Admin Website Home Screen The M1100 Home page allows you to quickly access commonly used links and all available menu options for your M1100, and contains the following quick link menu options: •• Wi-Fi •• Connected Devices •• Settings •• About •• Help 22
Changing Your M1100 Admin Password The Admin Password is used to sign in to Settings. To change your Admin Password: ➊ On the Admin website Home screen, select Admin Settings from the Sign In drop down menu. Enter your current Admin password in the Enter current password box, then click Continue. ➋ Enter your new password in the Enter new password box, then re-enter your new password in the Confirm new password box.
To select or turn off Band Selections for the Primary and Guest networks, mark the buttons for 2.4 GHz Band and 5 GHz Band. Choose Off, Primary network, or Guest network. To change the maximum number of Wi-Fi devices that can connect to the M1100 (the default is set to 15), make your selection from the Limit connected devices to dropdown menu. To customize the Band Settings: ➊ Click on the 2.4 GHz Band Settings or 5 GHz Band Settings link to display the available Band Settings options.
Primary Network From the Primary Network tab, you can change your Wi-Fi Name (SSID) and Password (Key), select the type of security, and turn Options ON/OFF for your primary network. To change the Primary Network Wi-Fi Password (SSID) enter the new Wi-Fi name into the field. To change the type of Wi-Fi security for the Primary Network, choose an option from the Security dropdown menu. To change the Primary Network Wi-Fi Password (Key), enter the new password into the field or click Generate New Key.
Managing Connected Devices The Connected Devices page lets you view, edit, and block devices that are currently connected to your M1100 and also unblock devices. For the Primary Network and Guest Network, you can see the IP Address, MAC Address, and Link Local of all devices connected to the Wi-Fi network. The Wi-Fi network name is displayed after the heading. You can also see information on Blocked Devices, including the name and MAC address of any blocked devices.
Editing a Connected Device To edit a connected device: ➊➊ Click the drop down menu for the connected device to open a page where you can edit the device. ➋➋ Select the appropriate changes and click Save. Changing the Maximum Number of Connected Devices To change the maximum number of connected devices: Click Change Max Connections on the Connected Devices page to open the Wi-Fi Settings page. Select the number of devices from the Maximum Wi-Fi connected devices dropdown menu and click Save Changes.
Managing Settings The Settings page allows you to make administration password and preference changes; obtain software update information; and backup and restore files to your M1100. The Settings page is divided into 4 tabs: •• Preferences •• Software Update •• Backup and Restore •• Advanced The Preferences Tab From the Preferences tab, you can manage your M1100’s Preference settings.
Device Preferences From the Device Preferences settings, you can turn your M1100’s Wi-Fi ON/OFF, change Network and Wi-Fi ON/OFF, change Network and Wi-Fi Connections Settings, and customize Band Settings. •• Device Preferences — Set the behaviour of the M1100. •• Allow Settings Changes — Allow settings to be changed from the M1100 display.
The Backup and Restore Tab From Backup and Restore settings you can: •• Backup — Save your M1100 settings to your computer. You must enter your Admin Password in the Admin Password field and click Download to save settings to your computer. •• Restore Settings— Upload a previously saved backup file from your computer to your M1100. Click Browse and select a file, then enter the Admin Password you were using when the backup file was saved in the Admin Password field and click Restore Now.
The Advanced Tab IMPORTANT! Changing the M1100’s Advanced settings can adversely affect stability, performance and security of the M1100. From Advanced settings you can: •• Networks — Turn off cellular data to prevent all internet traffic from using the M1100 mobile broadband connection. •• Manual DNS — Automatically select a Domain Name Server (DNS). From the Manual DNS settings, you can select up to two DNS (Domain Name Server) IP addresses.
Networks From Networks settings, you can manage: •• Mobile Network — Allows you to turn off cellular data to prevent all internet traffic from using the M1100 mobile broadband connection. •• Preferred network technology — Allows you to select the network technologies which will be used. •• APN Settings — Displays the network carrier APN.
SIM In the SIM settings, you’ll find settings and information about the M1100’s Subscriber Identity Module (SIM) card. The SIM card inside your M1100 can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the M1100 can connect to the Internet. SIM settings include: •• SIM PIN Lock feature — If ON, the PIN lock has been turned on, and the SIM PIN must be entered in order to connect to the mobile network.
Firewall The M1100 firewall determines which Internet traffic is allowed. Firewall settings include: •• VPN Passthrough — Turns ON/OFF the VPN feature and allows or disallows connected devices to establish a VPN tunnel. •• If ON, this feature allows VPN clients to connect through the M1100 to remote VPN Servers. Normally, this option should be turned on. •• If OFF, VPN clients are not allowed to connect. •• IPv6 Transparent Mode — Allows connected devices to be accessible from the Internet.
MAC Filter The MAC Filter allows you to specify which devices can access the M1100 Wi-Fi network. ON/OFF — Turns the MAC Filter ON/OFF. Before turning on, make sure that the Allowed Devices list is not empty. When turning on, any Connected Device which is not in the Allowed Devices list will immediately be disconnected. •• Refresh — Use to refresh the screen and delete any unsaved changes. •• Add Device — Use to add a new device to the devices list. •• Save Changes — Use to activate and save new settings.
To add a device to the device list: ➊➊ ➋➋ Click Add Device and enter the device name in the Name field. ➌➌ Select the Blocked and/or MAC Address Filter check box as required, then click Save Changes. Select the device type from the Type dropdown menu and the MAC Address in the MAC Address field. LAN From LAN settings, you can manage your M1100’s network. These settings include: •• IPv4 •• IP address — The IP address for the M1100. •• Subnet mask — The subnet mask network setting for the M1100.
•• DHCP address range — The current range of IP addresses reserved for use by M1100's DHCP server table. If a device with a static IP address wants to connect to M1100’s network, the static IP should be outside of the DHCP address range. Most devices do not have a static IP. •• DHCP lease time — Use to determine how often connected devices must renew the IP address assigned to them by the DHCP server. Normally this is left at the default value, but if you have special requirements you can change the value.
Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Slide the ON/OFF button to ON to turn on Port Filtering. When the feature is turned on you must select a port filtering application in the Applications list to allow that application to connect to the Internet.
NOTE The Add Custom Application option is only available when port filtering is turned ON. You can add up to ten custom applications. The Custom Port Filtering page uses check boxes to turn on port filtering for custom applications. Similar to the Applications list, you must turn on custom applications so they can connect to the Internet.
About M1100 Click About on the Menu panel to see detailed information about your M1100. This information is divided into 4 tabs: •• Internet Status •• Device Info •• Diagnostics •• Logs Internet Status From the Internet Status tab, you can find: Internet Status •• Status — The status of the Internet connection, usually Connected or Disconnected. •• Network name — The name of the network to which this M1100 is currently connected. •• Technology — The type of technology used to connect to the Internet.
IPv4 •• IP Address — The IP address for the M1100. •• Mask — The subnet mask network setting for the M1100. The default value 255.255.255.0 is standard for small (class “C”) networks. If you change the LAN IP Address, ensure you use the correct Subnet Mask for the IP address range containing the LAN IP address. •• Gateway — The address of the server used to access the Internet. •• DNS — The address of the Domain Name Server (DNS). IPv6 •• IP address — The IP address for the M1100.
Modem Modem information includes: •• Phone number (MDN) — The Phone Number or Mobile Directory Number (MDN) is used by the mobile data network to identify this particular data service. •• MEID — The Mobile Equipment Identifier (MEID) is used by the mobile data network to identify this particular modem. •• IMEI — The International Mobile Equipment Identity (IMEI) number for the M1100. •• IMEISV — The International Mobile Equipment Identity (IMEI) combined with an approval number for the M1100.
Turn on Logs To turn on system logs on or off, click the Turn on logs checkbox and then click Save Changes: Delete System Log To delete a system log: ➊➊ ➋➋ Select the checkbox next to Turn on logs. Select the appropriate time period for the deletion of system logs from the dropdown menu next to Delete system log. The choices are after 1 - 4 days. If the system log is full, then the oldest data is discarded, regardless of this setting. Click Save Changes.
Getting Help The Help page provides links to detailed information about using your M1100 and the M1100 Admin Website, as well as links to access M1100 Advanced Features.
5 Troubleshooting Overview Common Problems and Solutions Technical Support
Overview When properly installed, the M1100 is a highly reliable product. Most problems are caused by one of these issues: •• System resources required by the M1100 are being used by other devices. •• Network coverage is unavailable due to coverage area, an account problem, or a network problem. The following tips can help solve many common problems encountered while using the M1100. First Steps •• Make sure you are using the M1100 in the correct geographic region.
Common Problems and Solutions The following are some common problems and solutions. My M1100 just powered off without my pressing the power button. Why? This may occur under any of the following circumstances. •• Pressing the Master Reset button •• M1100 automatically restarting after configuration changes •• Switching profiles •• Restoring the configuration settings •• Battery depletion To restore battery power, follow these steps. ➊➊ ➋➋ Manually press and hold the power button to turn it back on.
How do I reset the Access Point and Router settings back to factory settings? To reset the access point and router settings, follow these steps. ➊➊ Connect to the M1100 Admin Website (http://my.mifi or http://192.168.1.1) and go to M1100 Settings > M1100 > Backup and Restore. ➋➋ The Backup and Restore page has a Restore to Factory Defaults button. This button resets all Access Point and Router settings to their factory default values. All existing settings are lost. No service is available.
I see the network name but cannot connect to my M1100. •• Go to Wi-Fi Name/Password to check that you are using the correct Wi-Fi password. How do I disconnect from the network? From the M1100 device: •• To disconnect from the Wi-Fi network, select Settings > Wi-Fi > Turn Off. From the M1100 Admin website: •• Click Sign Out. How can I find out how many users are connected to my M1100? From the M1100 touchscreen: •• Check the Connected Devices icon in the status panel on the Home page of your M1100.
How do I turn off my M1100? •• Press and hold the Power button until the display shows MiFi Powering Off. How can I tell that my M1100 is still on after the device screen goes off? •• When the display is off (sleep mode) and the M1100 is turned on, tap the Power button and the screen will display.
Technical Support IMPORTANT Before contacting support, be sure to re-start both your computer and the M1100. Technical Support Contact your service provider for assistance. When calling, you may be asked for the wireless number of your M1100. To find your M1100’s wireless number, go to About M1100 > M1100 Info on your M1100, or go to About on the M1100 Admin website.
6 Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal
Product Specifications General Name: Model: Approvals: Weight: Dimensions: Wireless Network Wireless Network – Wi-Fi Mode Display Default SSID Battery •• Size •• Time required for full charge •• Usage Chip Set: Interface Type: Memory: 5G MiFi® M1100 M1100 CE ID (TBD) 242.5 g 123.24 mm x 88.28 mm x 30.42 mm 5G NR, 4G LTE, UMTS Real simultaneous Dual Band 802.11 b/g/n/ac 2.4 GHz/5.0 GHz 2.
Environmental Operating Temperature: Storage Temperature: Battery Charging Relative Humidity Drop: Electrostatic Discharge Vibration Stability: -10° C to 55° C (14°F to 131° F) -30° C to 70° C (-22° F to 158° F) 0° C to 40° C (32° F to 104° F) The device shall be fully operational up to a maximum of 93% relative humidity (non-condensing). The device accessories (battery and charger) shall withstand drop from 1.
Regulatory Statements Communications Regulatory AuthorityNotice – State(FCC of Qatar Federal Communications Commission – United States) FCC ID: PKRISGM1100 CRA Electronic devices, including computers and wireless modems, generate RF energy incidental to their Type Approval reg. No: CRA/SM/2019/R-8265 intended function and are therefore subject to FCC rules and regulations.
1. This device may not cause interference. 2. This device must accept any interference, including interference that may cause undesired operation of the device. L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : 1. L’appareil ne doit pas produire de brouillage; 2.
Wireless Communications IMPORTANT Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Although data loss is rare, the environment where you operate the modem might adversely affect communications. Variations in radio signal strength are referred to as fading.
Safety Hazards Do not operate the M1100 in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger. Where explosive atmospheres might be present Do not operate your device in any area where a potentially explosive atmosphere might exist.
Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.
Proper Battery Use and Disposal IMPORTANT In event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. • Seek medical advice immediately if a battery has been swallowed. • Communicate the appropriate steps to be taken if a hazard occurs. Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed.
7 Glossary
Glossary ●● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. 3G telecommunication networks support services that provide an information transfer rate of at least 200 kbit/s. However, many services advertised as 3G provide higher speed than the minimum technical requirements for a 3G service. 3G finds application in wireless voice telephony, mobile Internet access, fixed wireless Internet access, video calls and mobile TV.
● IMEI — International Mobile Equipment Identity. Used in LTE networks to identify the device. It is usually printed on the device and can often be retrieved using a USSD code. ● IP — Internet Protocol. The mechanism by which packets are routed between computers on a network. ● ● IP Type — The type of service provided over a network. ● ISP — Internet Service Provider. Also referred to as the service carrier, an ISP provides Internet connection service.
● ● SSID — Service Set IDentifier. The name assigned to a Wi-Fi network. ● USB — Universal Serial Bus. A connection type for computing device peripherals such as a printer, mobile modem, etc. USB connectors may be used for data transfer or charging. ● USB Port Types — The USB ports on computers and hubs have a rectangular Type A socket, and peripheral devices have a cable with a Type A plug.