User's Guide

5G OUTDOOR MODEM FW2010 USER GUIDE 3
Contents
Introduction and Getting Started ........................................................................................................................................ 4
Overview .................................................................................................................................................................................. 5
Key Features ..................................................................................................................................................................... 5
System Requirements ................................................................................................................................................... 5
Getting Started ...................................................................................................................................................................... 6
Admin User Interface................................................................................................................................................................ 7
Overview .................................................................................................................................................................................. 8
Home Page........................................................................................................................................................................ 8
Side Menu ......................................................................................................................................................................... 8
Getting Help ..................................................................................................................................................................... 8
Admin Password ................................................................................................................................................................... 9
Changing the Admin Password ................................................................................................................................. 9
Managing Data Usage ...................................................................................................................................................... 10
Data Usage Page ........................................................................................................................................................... 11
Managing Settings ............................................................................................................................................................. 12
Preferences Tab ............................................................................................................................................................. 12
Software Update Tab .................................................................................................................................................. 13
Backup and Restore Tab ............................................................................................................................................. 14
Advanced Tab ................................................................................................................................................................ 16
Viewing Info About the FW2010 ................................................................................................................................... 23
Internet Status Tab ....................................................................................................................................................... 24
Internet Sessions Tab .................................................................................................................................................. 26
Diagnostics Tab ............................................................................................................................................................. 27
Device Info Tab .............................................................................................................................................................. 28
GPS Tab ............................................................................................................................................................................ 29
Logs Tab ........................................................................................................................................................................... 30
Getting Support .................................................................................................................................................................. 31
Customer Support Page ............................................................................................................................................. 31
Troubleshooting and Support ............................................................................................................................................ 32
Overview ................................................................................................................................................................................ 33
Replacing your SIM Card .................................................................................................................................................. 33
Indicator LED ........................................................................................................................................................................ 35
Resetting your Device ....................................................................................................................................................... 36
Resetting with the RESET Button ............................................................................................................................ 36
Resetting from the Inseego Mobile App .............................................................................................................. 37
Resetting from the Admin Web UI ......................................................................................................................... 37
Resetting from Inseego Connect ............................................................................................................................ 37
Technical Support .............................................................................................................................................................. 37
Product Specifications and Regulatory Information .................................................................................................. 38
Product Specifications ...................................................................................................................................................... 39
Device ............................................................................................................................................................................... 39
Environmental ............................................................................................................................................................... 39
Network Connectivity ................................................................................................................................................. 39
Security ............................................................................................................................................................................. 40
Regulatory Information .................................................................................................................................................... 40
Product Certifications and Supplier’s Declarations of Conformity ................................................................... 43
Energy Efficiency ................................................................................................................................................................. 43
Wireless Communications ............................................................................................................................................... 43
Limited Warranty and Liability ....................................................................................................................................... 44
Safety Hazards ..................................................................................................................................................................... 45
Glossary ....................................................................................................................................................................................... 46