User's Guide
Table Of Contents
- Cover Page
- Contents
- 1 Introduction and Getting Started
- 2 Touchscreen
- 3 Admin Website
- 4 Advanced Settings
- 5 Troubleshooting and Support
- Overview
- Common Problems and Solutions
- My M2000 powered off without pressing the Power button
- No service is available
- My M2000 has no power/touchscreen doesn’t display when I press the Power button
- I forgot my Wi-Fi password
- I forgot my M2000 Admin website password
- I cannot connect a device to my M2000
- I see the network name, but cannot connect a device to my M2000
- I want to see how many devices are connected
- I want to see the firmware (software) version installed on my M2000
- I want to see the phone number for my M2000
- I want to see the battery level of my M2000
- I want to turn my M2000 off
- I want to know if my M2000 is still on when the touchscreen is dark
- Technical Support
- 6 Product Specifications and Regulatory Information
- 7 Glossary
5G MiFi M2000 USER GUIDE 16
Unlocking the SIM Card
You can create a PIN code to lock your M2000 SIM card on the Admin Web UI (Settings > Advanced
Settings > SIM). When the SIM is locked, your M2000 will not have access to the Internet. A display
appears in the InfoPanel of the Home screen.
Tap the message to unlock the SIM card. Enter the PIN and tap Enter.
Or you can tap Unlock SIM from the Help menu.
CAUTION: If you run out of PIN attempts, your SIM is PUK (personal unblocking key) locked and you
must contact your network operator for the PUK code. You must enter the PUK code in the Admin
website. If you enter the wrong PUK code, your SIM card will be permanently locked.
Resetting the M2000
You can reset your M2000 to factory settings using the RESET button on the M2000, from the M2000
touchscreen, or from the Admin Web UI.
CAUTION: Resetting returns your M2000 to factory settings, including resetting the Wi-Fi name and
password. This disconnects all devices.
Resetting with the RESET button
To reset using the RESET button on the M2000:
1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover. Set
the cover aside.
The master RESET button is in a small hole located on the bottom of the M2000, underneath
the battery cover.