User's Guide
Table Of Contents
- Cover Page
- Contents
- 1 Introduction and Getting Started
- 2 Touchscreen
- 3 Admin Website
- 4 Advanced Settings
- 5 Troubleshooting and Support
- Overview
- Common Problems and Solutions
- My M2000 powered off without pressing the Power button
- No service is available
- My M2000 has no power/touchscreen doesn’t display when I press the Power button
- I forgot my Wi-Fi password
- I forgot my M2000 Admin website password
- I cannot connect a device to my M2000
- I see the network name, but cannot connect a device to my M2000
- I want to see how many devices are connected
- I want to see the firmware (software) version installed on my M2000
- I want to see the phone number for my M2000
- I want to see the battery level of my M2000
- I want to turn my M2000 off
- I want to know if my M2000 is still on when the touchscreen is dark
- Technical Support
- 6 Product Specifications and Regulatory Information
- 7 Glossary
5G MiFi M2000 USER GUIDE 57
Diagnostics Tab
This tab displays detailed information used solely for troubleshooting or technical support.
Modem
Mobile number (MDN): The phone number of your M2000.
IMEI: The International Mobile Equipment Identity (IMEI) for your M2000. This is a 15 digit code used to
uniquely identify an individual mobile station. The IMEI does not change when the SIM is changed.
IMEISV: A combination of the IMEI and an approval number for this type of device.
FW Version: The version of the firmware (software) currently installed on your M2000.
SIM Status: Indicates the status of the SIM card. If the SIM card is missing, or there is some form of SIM
error, connection to the mobile network is not possible.
ICCID: The unique ID number assigned to the SIM card. This field is blank if there is no SIM card
installed, or a SIM error condition exists.
Network
Status: The status of the network: Not available or Available.
Network Operator: The name of the Mobile Network Operator (MNO).
Signal Strength: The strength of the cellular signal, measured in dBm. Higher absolute values indicate
a stronger signal, for example: -80 dBm is a stronger signal than -90 dBm.