User's Guide
Table Of Contents
- Cover Page
- Contents
- 1 Introduction and Getting Started
- 2 Touchscreen
- 3 Admin Website
- 4 Advanced Settings
- 5 Troubleshooting and Support
- Overview
- Common Problems and Solutions
- My M2000 powered off without pressing the Power button
- No service is available
- My M2000 has no power/touchscreen doesn’t display when I press the Power button
- I forgot my Wi-Fi password
- I forgot my M2000 Admin website password
- I cannot connect a device to my M2000
- I see the network name, but cannot connect a device to my M2000
- I want to see how many devices are connected
- I want to see the firmware (software) version installed on my M2000
- I want to see the phone number for my M2000
- I want to see the battery level of my M2000
- I want to turn my M2000 off
- I want to know if my M2000 is still on when the touchscreen is dark
- Technical Support
- 6 Product Specifications and Regulatory Information
- 7 Glossary
5G MiFi M2000 USER GUIDE 84
Overview
The M2000 is a highly reliable product. Most problems are caused by one of these issues:
System resources required by the M2000 are being used by other devices.
Network coverage is unavailable due to coverage area, an account problem, or a network
problem.
First Troubleshooting Steps
Make sure you are using the M2000 in the correct geographic region.
Ensure that your wireless coverage extends to your current location.
Ensure you have an active data plan.
IMPORTANT: Before contacting support, be sure to restart both your connected device and your
M2000, and ensure that your SIM card is inserted correctly.
Common Problems and Solutions
The solutions in this section can help solve many common problems encountered while using the
M2000.
My M2000 powered off without pressing the Power button
This may occur under any of the following circumstances:
Pressing the RESET button or Restore Factory Settings on the touchscreen or Admin Web UI
M2000 automatically restarting after configuration changes
Switching profiles
Restoring the configuration settings
Battery depletion
To restore power, follow these steps:
1. Manually press and hold the M2000 Power button for three seconds to turn it back on.
2. If the battery is depleted, charge the M2000 with the wall charger.