User's Guide
Table Of Contents
- Cover Page
- Contents
- 1 Introduction and Getting Started
- 2 Touchscreen
- 3 Admin Website
- 4 Advanced Settings
- 5 Troubleshooting and Support
- Overview
- Common Problems and Solutions
- My M2000 powered off without pressing the Power button
- No service is available
- My M2000 has no power/touchscreen doesn’t display when I press the Power button
- I forgot my Wi-Fi password
- I forgot my M2000 Admin website password
- I cannot connect a device to my M2000
- I see the network name, but cannot connect a device to my M2000
- I want to see how many devices are connected
- I want to see the firmware (software) version installed on my M2000
- I want to see the phone number for my M2000
- I want to see the battery level of my M2000
- I want to turn my M2000 off
- I want to know if my M2000 is still on when the touchscreen is dark
- Technical Support
- 6 Product Specifications and Regulatory Information
- 7 Glossary
5G MiFi M2000 USER GUIDE 87
I want to know if my M2000 is still on when the touchscreen is dark
The when the M2000 is on, the LED status light on the blinks slowly as a “sign of life”.
You can press and release the Power button to wake up the touchscreen.
Technical Support
IMPORTANT: Before contacting Support, be sure to restart both your computer and your M2000,
and ensure that your SIM card is inserted correctly.
Customer Service and Troubleshooting
Contact your service provider for assistance.
More Information
Documentation for your MiFi M2000 is available online. Go to www.inseego.com/support-
documentation. Or, from the M2000 Admin website, select Help > Online Support > Device Support
Page & User Guide.