USER GUIDE 5G MiFi M2000 Global Mobile Hotspot
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Contents Introduction and Getting Started ........................................................................................................................................ 6 Overview .................................................................................................................................................................................. 7 Key Features ................................................................................................................................
Guest Network Tab ...................................................................................................................................................... 38 Managing Connected Devices....................................................................................................................................... 40 Connected Devices Page ...........................................................................................................................................
Environmental ............................................................................................................................................................... 90 Power ................................................................................................................................................................................ 91 Network Connectivity ................................................................................................................................
Introduction and Getting Started Overview Description Status Indicators and Icons Getting Started Caring for your M2000 5G MiFi M2000 USER GUIDE 6
Overview The 5G MiFi M2000 is Inseego’s 2nd generation 5G mobile hotspot, providing download speeds up to 2.7 Gbps* with remarkably fast 4G LTE fallback for extended coverage. The M2000 supports up to 30 connected devices with enterprise-grade dual-band Wi-Fi, or you can tether directly using the USB Type-C port. Key Features Wi-Fi 6 enables up to 40% faster Wi-Fi speeds, up to 4x increase in data throughput per user even with multiple devices connected, and improved battery efficiency versus Wi-Fi 5.
Side View Press and hold the Power button for three seconds to turn your M2000 on and off. Press and release the Power button to wake up the display. Connect to the Quick Charge charger or tether to a device with the USB-C port. Display View The 2.4 inch touchscreen displays and allows you to view Wi-Fi name and password, connected devices, data usage, and more. Swipe through screens and tap the arrows, buttons, and icons to access available menu options.
Status Indicators and Icons The M2000 uses the following status indicators and display icons. Display Icon Description No Icons The M2000 is powered off or not receiving power, or the screen is in power-saving mode. Home Home Network Signal Strength Network Signal Strength Indicator. More bars indicate more signal strength. Activity Indicator Data is moving between the mobile network and the M2000. Messages You have unread messages. Wi-Fi The M2000 Wi-Fi network is on.
Getting Started Important: Before you use your M2000, charge the battery for at least three hours to ensure a full initial charge. When fully charged, the battery has all day life. Installing a SIM Card Your SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service. The M2000 supports only Nano SIM cards. If the device SIM is NOT already inserted into this device, select the correct SIM for this device.
4. Hold the SIM card with the gold-colored contact points facing down. 5. Push down and insert the SIM card into the slot. The SIM card MUST remain in the SIM card slot when in use. NOTE: Should your SIM card be lost or damaged, contact your network operator.
Turning On and Off To turn your M2000 on, press and hold the Power button for three seconds. The Home screen appears. To turn you M2000 off, press and hold the Power button for three seconds until you see the Power Off screen. Then select Shutdown. To wake up the display, press and release the Power button. System Requirements Any device with Wi-Fi capability can connect to your M2000.
Connecting Devices to the M2000 Your M2000 has two Wi-Fi networks, primary and guest, and lets you connect up to 30 Wi-Fi capable devices. For added security, share your guest network instead of your primary network. The guest network is off by default. You can turn it on from either the M2000 touchscreen or the Admin website. To connect devices to your M2000: 1. Turn on the device you want to connect. The M2000 will broadcast its own wireless network and name. 2.
Charging with USB You can also charge your M2000 from another device, such as a computer, with USB. To charge the battery with USB: 1. Connect the USB-C end of the USB cable into the charging port of the M2000. 2. Connect the USB-A end of the USB cable into another device, such as a laptop. The USB Connection Options touchscreen appears. 3. Select Charge the M2000 and tap OK. 4. When the battery is fully charged, a notice appears on the touchscreen asking you to disconnect the charger.
2. Insert your finger into the battery removal divot and lift the battery out of the battery compartment. 3. Align the gold contacts on the new battery with the gold contacts on the M2000 and gently slide the battery into place. 4. Replace the cover by setting it on the M2000 where the notches align, then press on the cover until it clicks into place and is flat across the entire bottom surface. Battery Tips WARNING! Always use only approved batteries and chargers with your M2000.
Unlocking the SIM Card You can create a PIN code to lock your M2000 SIM card on the Admin Web UI (Settings > Advanced Settings > SIM). When the SIM is locked, your M2000 will not have access to the Internet. A display appears in the InfoPanel of the Home screen. Tap the message to unlock the SIM card. Or you can tap Unlock SIM from the Help menu. Enter the PIN and tap Enter.
2. Place one end of an unfolded paper clip into the RESET button hole and press until the screen displays M2000 Resetting (about five to six seconds). Your M2000 restarts with factory settings. NOTE: This option may be disallowed from the Admin Web UI (Settings > Preferences > Device Preferences). Resetting from the M2000 touchscreen To reset from the M2000 touchscreen, tap Menu > Settings > Factory Reset.
Touchscreen Overview Wi-Fi Settings Connected Devices Data Usage Settings Universal Charging Software Updates Messages About Help 5G MiFi M2000 USER GUIDE 18
Overview You can manage, monitor, and customize your M2000 settings directly on the M2000 touchscreen, or by using the M2000 Admin Web UI. This chapter explains the features available with the touchscreen. Home Screen The Home screen lets you see what your M2000 is doing at a glance. Status Bar: The top of the screen displays status indicators, which may include: network signal strength , network type (for example, 5G), data traffic activity , and USB tethered , unread system messages , battery .
Navigation Tips Tap on the arrows Use A multiple screen icon Swipe left and right through screens. If there is a scroll bar visible on the right, swipe up or down to scroll. to navigate through topics. to return to the Home screen. indicates there are multiple screens on that topic. Wi-Fi Settings The Wi-Fi Settings screen allows you to turn Wi-Fi ON/OFF and select primary and guest network settings. NOTE: Wi-Fi settings can be locked from the Admin Web UI.
Band Selection Use the default values as they appear or adjust them for your environment. Each network can be accessed over two bands: 2.4 GHz and 5 GHz: The 2.4 GHz band is supported by all devices with Wi-Fi and should be used by devices that are a few years old or older. This band passes through walls better and propagates over longer distances, so it may have a longer range. The 5 GHz band is best for newer devices.
Wi-Fi Protected Setup (WPS) Enabling Wi-Fi Protected Setup (WPS) allows compatible Wi-Fi devices to easily connect to your M2000 primary or guest network. NOTE: If WPS is off, you can turn it on using the Admin Web UI Wi-Fi pages. Tap a network Select a connection option Use WPS Button Press the WPS button on the connecting device. A notification appears when successful. If unsuccessful, tap Restart WPS to try again. Enter PIN If connecting device has a WPS PIN, enter it and tap Enter.
Connected Devices The Connected Devices screen lists all devices currently connected to your M2000, along with the network they are using. You can view device details and block or unblock devices from Internet access. To manage connected devices, tap the connected devices icon Connected Devices).
Data Usage You can view data usage on the Home screen, or tap Menu > Data Usage. Tap Menu Tap Data Usage View estimated usage and plan info NOTE: Data usage estimates may not include roaming. If roaming is on, an informational screen appears. Tap Continue for the Data Usage screen.
Settings Use the Settings screen change various M2000 settings or reset your M2000 to the original factory settings. NOTE: Settings can be locked from the Admin Web UI. If they are locked, you will receive an error message and they must be unlocked from the Admin Web UI (Settings > Preferences > Device Preferences).
Universal Charging You can use the USB-C port on your M2000 to charge other devices, like a cell phone or tablet. The Universal Charging touchscreen provides battery and charging information. Tap Menu Swipe up and tap Universal Charging View charging capability Tap for more info Software Updates Software updates are delivered to the M2000 automatically over the mobile network.
About You can view detailed information about your M2000 with the About screen. Tap Menu Swipe up and tap About View details about your M2000 The About touchscreen provides the following information: Model: M2000. SW Version: The version of the software currently installed on your M2000. Wireless Number: The phone number stored in the SIM card for your M2000. IMEI: The International Mobile Equipment Identity (IMEI) for this device.
Admin Website Overview Admin Password Managing Data Usage Managing Wi-Fi Settings Managing Connected Devices Managing Settings Viewing Info About the M2000 Getting Help 5G MiFi M2000 USER GUIDE 28
Overview On a computer or device connected to your M2000, open any web browser and go to http:/my.MIFI/ or http://192.168.1.1. Home Page The Home page is the local gateway to configuring and managing your M2000. It displays current data usage and Wi-Fi status, lists currently connected devices, and offers links to other pages with option settings and help. Click in the bottom-right corner of a panel to access screens with further information and options.
Admin Password The Admin password is what you use to sign into the M2000 Web UI. Initially, it is the same as the default password for your M2000 primary network. Tap Wi-Fi Name/Password on the Home touchscreen of your M2000 to view the password. NOTE: You can set up separate Wi-Fi passwords both primary and guest networks in Wi-Fi, but these are different from the Admin password, which is for this Web Interface.
Managing Data Usage On the Web UI Home page, the Data Usage panel displays graphs of your M2000 data usage for the current billing cycle. To view the Data Usage page, select from the Home page Data Usage panel (or select Data Usage from the Web UI side menu). The Data Usage page appears.
Data Usage Page Use the Data Usage page to view details about your M2000 data usage and billing plan.
Managing Wi-Fi Settings Your M2000 offers primary and guest networks for accessing the Internet over Wi-Fi. Each network can be accessed over two bands: 2.4 GHz and 5 GHz. On the Web UI Home page, the Wi-Fi panel shows the current name (SSID) and state of primary and guest networks. Click the eye icon to view the current passwords for each. To manage settings for these networks, select from the Home page Wi-Fi panel (or select Wi-Fi from the Web UI side menu).
Settings Tab You can use the default values as they appear on this tab, or can adjust them for your environment. Wi-Fi Use the Allow Wi-Fi devices to connect ON/OFF slider to turn Wi-Fi on or off. This selection affects primary and guest networks. NOTE: If Wi-Fi is off, the only way to connect devices to the M2000 is by tethering with the USB cable. Use the Allow Wi-Fi setting changes from the touchscreen ON/OFF slider to allow or disallow setting Wi-Fi options on the M2000 touchscreen.
Band Selection Each network can be accessed over two bands: 2.4 GHz and 5 GHz: The 2.4 GHz band is supported by all devices with Wi-Fi and should be used by devices that are a few years old or older. This band passes through walls better and propagates over longer distances, so it may have a longer range. The 5 GHz band is best for newer devices. It offers better throughput, reduced interference and faster data speeds, but does not pass through walls as well as the 2.4 GHz band.
Primary Network Tab Use these settings to connect initially to the primary Wi-Fi network or change primary network information. Connected devices must use the Wi-Fi settings shown on this screen. NOTE: If you change these settings, existing connected devices may lose their connection. Primary network name (SSID): Enter a primary network name (SSID) to set up or change the primary network name. The name can be up to 32 characters long.
Hide primary network name (SSID) on the touchscreen: Check this box to hide the Wi-Fi primary network name on the M2000 touchscreen. If unchecked, the primary network name is visible on the touchscreen. Hide password on touchscreen: Check this box to hide the Wi-Fi primary network password on the M2000 touchscreen. If unchecked, the primary network password is visible on the touchscreen.
Guest Network Tab The Wi-Fi guest network allows you to segregate traffic to a separate network rather than share access to your Wi-Fi primary network. Use settings on this tab to set up or change Wi-Fi guest network information. Connected devices must use the Wi-Fi settings shown on this screen to connect to the guest M2000 Wi-Fi network.
Generate new password: This button inserts a strong random password in the Password field. You can click the eye icon to view the password. Hide guest network name (SSID) on the touchscreen: Check this box to hide the Wi-Fi guest network name on the M2000 touchscreen. If unchecked, the guest network name is visible on the touchscreen. Hide password on touchscreen: Check this box to hide the Wi-Fi guest network password on the M2000 touchscreen.
Managing Connected Devices On the Web UI Home page, the Connected Devices panel lists all devices currently connected to your M2000, along with the network they are using. To manage connected devices, select from the Home page Connected Devices panel (or select Connected Devices from the Web UI side menu).
Connected Devices Page This page provides details about each device connected to the M2000 and allows you to edit how device names appear in the Web UI. You can also block or unblock a device from Internet access. Connected Devices This table lists all devices connected to the M2000: Device: An icon indicates the connection type (Wi-Fi or USB) for each device. (You can hover over the icon to read the type of connection.) The name of the connected device is usually the hostname set on the connected device.
Click the up arrow icon to collapse the row. Select Change connection limit to change the maximum number of devices allowed to connect to your M2000 Wi-Fi. Use the slider to select a number and click Save Changes. The maximum number of connected devices is 30. Blocked This section lists all devices blocked from connecting to the M2000. NOTE: Since blocked devices are not currently connected, they do not have an IP address. Instead, they are identified by their name and MAC address.
Managing Settings On the Web UI Home page, the Settings panel shows the current Mobile Network, Port Filtering, and GPS settings (ON/OFF), and the date and time of the last system update. To change system settings, select Web UI side menu).
Preferences Tab This tab allows you to configure options for the M2000 touchscreen, notification settings, and Web UI display settings. The Preference tab includes three sub tabs: Device Preferences Notifications User Preferences Device Preferences Sub Tab Use this page to set options for the M2000 touchscreen.
Turn off screen: Use the drop-down list to select how long you want the M2000 to be inactive before the touchscreen turns off. Sleep: Use the drop-down list to select how long you want the M2000 to be inactive before entering sleep mode. Shutdown: Use the drop-down list to select how long you want the M2000 to be inactive before shutting down.
Notifications Sub Tab Use this page to set options for notifications on your M2000. Stealth mode: Check this box to turn off the LED and audio capabilities of your M2000. NOTE: If checked, other than the startup process, the M2000 touchscreen turns on only when the Power button is pushed. Turn off sign-of-life LED: Check this box to turn off the LED status light. When unchecked, the LED blinks slowly as a “sign of life”. This option is grayed out if Stealth mode is on.
Play sounds for these alerts: Check the boxes for the events you want to trigger an audio alert: Startup/Shutdown Low battery Critical low battery Charging device Universal charging USB mode SIM status New message Connected device joins Software update Roaming Wi-Fi off Network selection Service notifications NOTE: This section is grayed out if the Stealth mode setting above is checked, or Indicate alerts with sound is unchecked.
User Preferences Sub Tab Use this page to change how dates, time, and numbers are displayed in the M2000 Admin Web UI. Language: Select a language for the Admin Web UI. Date: Select the date format to be used throughout the Web UI (mm/dd/yyyy or dd/mm/yyyy). Time: Select the time format to be used throughout the Web UI (12 or 24 hour). Distance: Select the distance format to be used for the Web UI when marking GPS altitude and accuracy (Feet or Meters).
Software Update Tab Software updates are delivered to the M2000 automatically over the mobile network. This tab displays your current software version, last system update information, software update history, and allows you to check for new software updates. Current Software Software version: The version of the software currently installed on your M2000. Check for New Software Update Last check for update: The date and time the M2000 last checked to see if an update was available.
Backup and Restore Tab Use this tab to back up current M2000 settings to a file on your computer, restore (upload) a previously-saved configuration file, reset the router to factory defaults, or restart or turn off your M2000. Backup Configurations To back up current M2000 settings to a file on your computer, enter your Admin password in the Admin password field. The initial Admin password is the same as the default password for your M2000 primary network.
NOTE: If you enter an incorrect password five times in a row, you will be locked out of the Web UI. To unlock it, restart your M2000. Click the Download button. The file is automatically downloaded to your Downloads folder. This configuration file contains all settings for your M2000. NOTE: The backup file cannot be edited or viewed on the downloaded system or on any other device. This file can only be restored for this model of MiFi.
GPS Tab The M2000 incorporates a GPS receiver. The GPS receiver can determine your current location. Use this tab to enable GPS, view current location information, and to enable GPS streaming to devices with the GPS over Wi-Fi feature. GPS Settings Enable GPS: This setting enables or disables the GPS radio on your M2000. When the ON/OFF slider is ON, the device acquires GPS and makes GPS location data available on this page. A GPS Agreement appears, click Confirm to proceed.
GPS Driver For the GPS over Wi-Fi feature, if you want to access the GPS data stream from a virtual COM port instead of the TCP port (above), use the Download Driver button to download and install a GPS driver for your Windows platform. This driver creates a virtual NMEA port, obtains GPS data from the M2000, and makes this GPS data available to NMEA-aware third-party applications. Current Location Latitude: Latitude for the last location fix. Longitude: Longitude for the last location fix.
Viewing Info About the M2000 On the Web UI Home page, the About panel shows current Internet status, the name of the network to which the M2000 is connected, technology, and amount of time connected. To view more detailed information about your M2000 and its use, select panel (or select About from the Web UI side menu).
Internet Status Tab Use the Internet Status tab to view general Internet connection and system information. General Status: The current status of the M2000 Internet connection. Network Name: The name of the network for the current Internet session established. Technology: Indicates the current cellular data connection, for example, 5G. Time Connected: The amount of time that has elapsed since the connection for the current Internet session was established.
IPv4 IP Address: The Internet IP address assigned to the M2000. Mask: The network mask associated with the IPv4 address. Gateway: The gateway IP address associated with the IPv4 address. DNS: The Domain Name Server currently used by the M2000. IPv6 IP Address: The global IPv6 address for the M2000 (blank if IPv6 is turned off or is not supported by the current network connection or operator).
Internet Sessions Tab Use the Internet Sessions tab to export and view Internet session data. Export Internet Sessions Information Click the Export button to display Internet session data. Internet Sessions NOTE: Internet Sessions are presented in date order. Date/Time: The date and time the Internet session began. Duration: The total amount of time for the Internet session. Received Data: The amount of data received for the Internet session. This counter starts at zero when the connection is established.
Diagnostics Tab This tab displays detailed information used solely for troubleshooting or technical support. Modem Mobile number (MDN): The phone number of your M2000. IMEI: The International Mobile Equipment Identity (IMEI) for your M2000. This is a 15 digit code used to uniquely identify an individual mobile station. The IMEI does not change when the SIM is changed. IMEISV: A combination of the IMEI and an approval number for this type of device.
SNR: Signal to Noise Ratio. A measure of the ratio between signal strength and noise level. SNR values are positive, and higher numbers are better. Band: The band in use for the current connection. Roaming: Indicates whether roaming is on.
Device Info Tab Use this tab to view details about your internal WAN connection. General Manufacturer: Inseego. Model: M2000. Hardware Version: The version of hardware. Device Version: The version of firmware (software) currently installed. Software Components OS Version: The version number for the Operating System and its components. Modem Firmware Version: The version of firmware (software) currently installed for the modem component.
Logs Tab Use this tab to view log information for troubleshooting. Log Settings Turn on Logging: Check this box to turn on logs as needed. Automatically clear logs: Use the drop-down list to select when logs are cleared. NOTE: If the log is full, the oldest data is deleted regardless of this setting. Click Save Changes to enact changes. If logs are turned on, the following are visible: Click on Mobile Network Log for log data of connections to the mobile network.
Getting Help On the Web UI Home page, the Help panel provides links to introductory help and support. To view more detailed help information, select the Web UI side menu).
Help Tab This page provides links to help topics for every page of the Admin Web UI and general topics useful for getting started with your M2000. Customer Support Tab Use the Customer Support tab for useful links and support information.
Advanced Settings Overview Using Advanced Settings 5G MiFi M2000 USER GUIDE 64
Overview The Advanced Settings pages on the M2000 Admin website are intended for users with technical expertise in the area of telecommunication and networking. WARNING! Changing the Advanced settings may be harmful to the stability, performance, and security of the M2000. Using Advanced Settings When you select the Advanced tab on the Settings page, a warning message appears. If you click Continue, the Network tab of the Advanced Settings page appears.
Networks Tab In most configurations, the M2000 is used with a dynamic IP and SIM and the Access Point Name (APN) is available from the network, for example: fast.t-mobile.com. However, if you are on a private network, you may need to set the APN on this tab for the network to communicate with the M2000. Network Selection Allow device to connect to the mobile network: Use the ON/OFF slider when necessary to turn off cellular data and prevent access to the mobile network.
Manual DNS Tab The M2000 automatically selects a Domain Name Server (DNS). This tab allows you to manually assign up to two DNS IP addresses. Turn on manual DNS: Check this box to manually select a DNS. DNS 1 IP address: Enter the IP address for the primary DNS. This address is required to use the Manual DNS feature. DNS 2 IP address: Enter the IP address for the secondary (backup) DNS. This address is optional and may be left blank if desired. Click Save Changes.
SIM Tab The SIM card in your M2000 can be locked using a PIN. If the SIM card is locked, you must enter the PIN before connecting to the mobile network. Once entered, the PIN is remembered until the next shutdown. You may also need to provide the existing PIN to change a SIM. The default PIN is available from your service provider. Use this page to unlock your SIM or enter a SIM PIN. SIM PIN Lock: Indicates whether the PIN lock feature is in use.
Desired Action: The actions available depend on the SIM status. Possible operations include: PIN Lock - If the SIM is currently PIN locked, you are prompted to enter the PIN. NOTE: If an incorrect PIN is entered too many times, the SIM becomes PUK locked. A counter indicates how many incorrect entries will cause PUK lock. Once PUK locked, the PUK must be obtained from your service provider. PUK Lock - If the SIM is currently PUK locked, the only operation possible is to enter the PUK.
Firewall Tab The M2000 firewall determines which Internet traffic is allowed to pass between the M2000 and connected devices and protects your connected devices from malicious incoming traffic from the Internet. The firewall cannot be turned off. Use the Firewall tab to adjust the general security level of the firewall, designate a specific device to receive all traffic, and set up specific firewall rules. VPN Passthrough To use the VPN Passthrough, ensure the ON/OFF slider is ON.
Mac Filter Tab The MAC filter allows only selected devices to access the M2000 primary Wi-Fi network. By default, MAC filter is turned OFF. Use this tab to turn the MAC Filter ON and specify device access. NOTE: The MAC filter has no effect on devices connected to the guest Wi-Fi network or devices connected via USB. MAC Filter To use the MAC filter, select the device(s) from the device list that you want to be allowed to connect to the primary network and move the ON/OFF slider to ON. Click Save Changes.
Notes on Blocking Devices There are two ways to block devices from connecting to the M2000: Temporarily block a device from connecting to the M2000 via the primary and guest networks and via USB. To use this method, go to the Connected Devices page and click the Block button next to the device. Permanently block a device from connecting to your M2000 primary network only. Use the MAC Filter.
LAN Tab This tab provides settings and information about the M2000 local area network (LAN). The LAN consists of the M2000 and all Wi-Fi and USB connected devices. IPv4 IP Address: The IP address for your M2000, as seen from the local network. Normally, you can use the default value. Subnet Mask: The subnet mask network setting for the M2000. The default value 255.255.255.0 is standard for small (class "C") networks.
Start DHCP Address Range at: The start of the IP address range used by the DHCP server. If the IP is set on the client device, use an IP address outside of this DHCP range; if the IP address is set using an IP reservation, it will usually be inside this range. NOTE: Only expert users should change this setting. End DHCP Address Range at: The end of the IP address range used by the DHCP server.
Port Filtering Tab Port Filtering allows you to block outgoing Internet connections and permit only selected applications to access the Internet. Traffic is identified by port numbers. Some applications are pre-defined. You can define additional applications if you know the details of the traffic used and generated by the applications. NOTE: You can also view the current Port Filtering setting (ON/OFF) in the Settings panel on the Web UI Home page.
Applications Select the applications you want to be able to access the Internet and click Save Changes. The following table provides port numbers and protocol information for each port filtering application listed.
Start Port: Enter the beginning of the range of port numbers used by outgoing traffic for the custom application being added. End Port: Enter the end of the range of port numbers used by the application. NOTE: If the application uses a single port instead of a range, type the same value for both the Start Port and the End Port. Protocol: Select the protocol used by the port range from the drop-down list (TCP, UDP, or both). Delete: Check this box to delete a custom application.
Port Forwarding Tab Port Forwarding allows incoming traffic from the Internet to be forwarded to a particular device connected to your Wi-Fi network. Normally, the built-in firewall blocks incoming traffic from the Internet. Port forwarding allows Internet users to access any server you are running on your computer, such as a Web, FTP, or Email server. For some online games, port forwarding must be used in order for the games to function correctly.
Port forwarding To turn on port forwarding, move the ON/OFF slider to ON. To turn off port forwarding, so that no inbound traffic is forwarded to a LAN client, move the slider to OFF. Check the box next to each Port Forwarding application that you want to allow. To forward all inbound WAN traffic on a specific port to a single LAN client, enter the IP address of the target device in the Application IP Address field. Click Save Changes.
Custom Applications You can add up to ten custom applications. Once defined, these applications can be turned on and off the same way as pre-defined applications. Add Custom Application: Use this button to add a new row to the custom applications list. On: Check this box if you want the application to be able to access the Internet (enabling port forwarding). App Name: Enter a name for the custom application.
VPN Tab Use this page to establish a tunnel connection to an OpenVPN server and route all traffic on connected devices through the tunnel. VPN Connection Connection status: The status of the VPN connection. Connection time: The amount of time the VPN connection has been established. VPN Connection This section is visible once you have configured your M2000 for OpenVPN. Connection status: The status of the VPN connection. Connection time: The amount of time the VPN connection has been established.
VPN Settings To configure a VPN connection, click Configure Open VPN Settings. Open VPN Configuration Files: Drag and drop the OpenVPN configuration files from your OpenVPN provider in the file upload area. Username: Enter your OpenVPN connection username here. Password: Enter your OpenVPN connection password here. Auto-connected VPN: When the Auto-connect VPN ON/OFF slider is ON, the VPN tunnel will automatically be established whenever an Internet connection is made.
Inseego Connect Tab Use this page to enable and configure settings for connection with Inseego Connect. Inseego Connect is a cloud platform product that provides 360 degree visibility and secure accessibility into your deployment from a single platform. Use the ON/OFF slider to turn the connection to Inseego Connect ON or OFF. Inseego Connect Status Connection state: The status of the Inseego Connect connection. UP – M2000 is communicating with Inseego Connect servers.
Troubleshooting and Support Overview Common Problems and Solutions Technical Support 5G MiFi M2000 USER GUIDE 84
Overview The M2000 is a highly reliable product. Most problems are caused by one of these issues: System resources required by the M2000 are being used by other devices. Network coverage is unavailable due to coverage area, an account problem, or a network problem. First Troubleshooting Steps Make sure you are using the M2000 in the correct geographic region. Ensure that your wireless coverage extends to your current location. Ensure you have an active data plan.
No service is available Reorient your device. If you are inside a building or near a structure that may be blocking the signal, change the position or location of the device. For example, try moving your device close to a window. You are outside your coverage area, or there may be a problem with your account. Check with your network operator. My M2000 has no power/touchscreen doesn’t display when I press the Power button Make sure the battery is properly seated in the device.
I want to see how many devices are connected On the M2000 touchscreen: Look below the Connected Devices icon on the Home screen for the number of connected devices. Tap the icon for details on the connected devices. On the M2000 Admin website: The Connected Devices panel on the Home page lists the number of connected devices to the right of Connected Devices. Click in the bottom-right corner of the panel for details on connected devices.
I want to know if my M2000 is still on when the touchscreen is dark The when the M2000 is on, the LED status light on the blinks slowly as a “sign of life”. You can press and release the Power button to wake up the touchscreen. Technical Support IMPORTANT: Before contacting Support, be sure to restart both your computer and your M2000, and ensure that your SIM card is inserted correctly. Customer Service and Troubleshooting Contact your service provider for assistance.
Product Specifications and Regulatory Information Product Specifications Regulatory Information Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal 5G MiFi M2000 USER GUIDE 89
Product Specifications Device Name: 5G MiFi M2000 Model: M2000B Regulatory: FCC, ISED Dimensions: 5.9” x 2.2” x 0.70” (150mm x 70mm x 17.9mm) Weight: 7.40 oz (210 g) Operating Temperature: 14° to 131°F (-10°C to 55°C) Ports: USB-C Port – (Charging, tethering, universal charging of external devices) SIM: 4FF Nano SIM Chipset: Qualcomm® Snapdragon™ SDX55 Display: 2.4” (60.
Power Charging: 14.4W Qualcomm Quick Charge™ 2.0 Charger USB Type A to C Cable Time for Full Charge: 3 hours (when not in use) Battery: 5050 mAh Li-Ion Battery (included) 8500 mAh Li-Ion (sold separately) Battery Life: All day Network Connectivity† 5G Sub6 4G LTE CAT 22 4x4 MIMO Sub6 256 QAM Sub6 HSPA+/UMTS Wi-Fi Wi-Fi 6: 802.11 a/ac/b/g/n/ax (2.4GHz/5.
Regulatory Information Federal Communications Commission Notice (FCC – United States) FCC ID: PKRISGM2000B Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in conjunction with any other antenna or transmitter, unless specifically authorized by INSEEGO CORP. Innovation, Science and Economic Development Notice (ISED – Canada) IC: 3229A-M2000B ISED RSS-Gen Notice This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s).
Wireless Communications IMPORTANT: Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Although data loss is rare, the environment where you operate the modem might adversely affect communications. Variations in radio signal strength are referred to as fading.
Safety Hazards Do not operate the 5G MiFi M2000 in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
Electrostatic Discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer. Proper Battery Use and Disposal IMPORTANT: In the event of a battery leak: - Do not allow the liquid to come in contact with the skin or the eyes.
Glossary 5G MiFi M2000 USER GUIDE 97
Glossary 4G LTE —Fourth Generation Long Term Evolution. LTE is a standard for wireless data communications technology and an evolution of the GSM/UMTS standards. The goal of LTE is to increase the capacity and speed of wireless data networks using new DSP (digital signal processing) techniques and modulations that were developed around the turn of the millennium.
Gbps — Gigabits per second. The rate of data flow. Hotspot — A Wi-Fi (802.11) access point or the area covered by an access point. Used for connecting to the Internet. HTTP —Hypertext Transfer Protocol. An application-level protocol for accessing the World Wide Web over the Internet. IEEE — Institute of Electrical and Electronics Engineers. An international technical/professional society that promotes standardization in technical disciplines. IMAP — Internet Message Access Protocol.
NMEA port — National Marine Electronics Association port. The port through which applications can access a GPS data stream. NNTP — Network News Transfer Protocol. The primary protocol used to connect to Usenet servers and transfer news articles between systems over the Internet. POP3 — Post Office Protocol 3. A protocol in which email is received and held for you by your Internet server until you download it. Port — A virtual data connection used by programs to exchange data.
TFTP — Trivial File Transfer Protocol. An Internet software utility for transferring files that is simpler to use than FTP, but does not provide user authentication and directory visibility supported by FTP. Telnet — A user command and underlying TCP/IP protocol that allows a user on one computer to log into another computer that is part of the same network.
WPA3 —The next generation of Wi-Fi Protected Access. WPA3 simplifies security, provides more robust authentication, increased cryptographic strength, and offers additional capabilities for personal and enterprise networks. WPA3 retains interoperability with WPA2 devices.
