User's Manual

4. Troubleshooting
The graphic board users queried as follow:
Question 1 : ‘Version Crash’ message appeared and Windows asked me “Do you save ex-file?” during
installing driver. How can I answer to solve it?
Answer 1 : When we change the graphic board, the same file name exists in the System folder in Windows.
. In this case, selecting No is recommended.
Question 2 : Even driver installation was completed, 16 color was selected only. When you select 256color at
a minimum refresh rate, computer was restarted and the message refresh rate was not fix to the system
appears on the screen.
Answer 2 : It’s the error message when the system files crashed each others or compulsory driver
installation was done. In this case, from Control Panel > System > Device Control > Display Adapter, selected
Device Driver should he selected to Standard Display Adapter and then reinstall Driver. Then, you can select
256 Color to 16bit High Color and 32bit True Color.
Question 3 : Even my monitor size is 17inch, I can not select over 800×600 (Resolution Rate) from a display
setting.
Answer 3 : You can change the driver with Support Driver Disk which you got from Monitor Producer when
you bought it or you can select ‘plug & play monitor’ then you can use the maximum of Resolution Rate. See
Appendix- Table 1-1 , for the a list of compatible resolutions.
Question 4 : My monitor is either blank, or the display image is distorted or scrambled.
Answer 4 : It’s caused by the low refresh rate. Select to the maximum refresh rate supported by the monitor.
Question 5 : As you play games, the screen turns to Windows immediately .
Answer 5 : It depends on the game. Upgrade the DirectX to the newest version or install the patch file that
the game producers give, and then you can play game.
Question 6 : Playing 3D games causes system down.
Answer 6 : Check the heat condition CPU or reinstall the Windows.