User Manual

13
Bluetooth Bookshelf Speakers
www.insigniaproducts.com
Troubleshooting
Check this list for a possible troubleshooting solution before calling for
service.
Problem Possible Solutions
The power does not come on. • Make sure that the AC adapter is securely plugged into the power
outlet and the bookshelf speakers.
The remote control does not
work.
• Remove any obstacles between the remote control and the IR
sensor on the bookshelf speakers.
• Replace the battery.
• Move closer to the bookshelf speakers. The remote control is
effective to approximately 23 ft. (7 m).
There is no sound or very
low-level sound is heard from
the bookshelf speakers.
• Make sure that you are connected to an audio OUTPUT jack on
your sound source. The port will not send audio out if it is an input
jack.
• Make sure that the volume level of the bookshelf speakers is set to
an adequate level.
• If you are using Bluetooth, turn up the volume on your Bluetooth
device.
• Make sure that the volume level is not muted. Press the
(mute) button on the remote control again to restore the sound
output.
• Make sure that the correct audio source is selected. Press the
Volume/Source button repeatedly to switch to the correct audio
source.
• Make sure that the power is on and all connections are secure.
• If you are using a 3.5 mm cable connection, make sure that the
volume is turned up on your sound source.
• Make sure that the audio cable you are using is not damaged or
broken. Try using another one.
Your bookshelf speakers are not
working properly.
• Unplug the AC adapter from the wall outlet and then try plugging
it in again after 30 seconds.
• Make sure that the audio cable you are using is not damaged or
broken. Try using another one.
The sound is breaking up or
buzzing.
• Make sure that you are connected to an audio OUTPUT jack on
your sound source. The port will not send audio out if it is an input
jack.
• Make sure that all connections are secure and cables are not
broken or damaged.
• Connect to a different source device (such as a TV or DVD/Blu-ray
player) to see if the buzzing still occurs. If it does not, this may
indicate an issue with the original source device.
• Use a different connection method (for example, try Aux instead
of RCA) between the bookshelf speakers and the source device to
make sure that the jacks on both devices are still working.
• Make sure that the audio cable you are using is not damaged or
broken. Try using another one.
NS-HBTSS116_16-0701_MAN_V2_ENG.fm Page 13 Monday, September 12, 2016 8:45 AM