User Manual

35
Insignia LED TV
www.insigniaproducts.com
Troubleshooting
Use the following troubleshooting information to solve
common problems.
Troubleshooting topics include:
• Using the HELP menu
• Video and audio problems
• Remote control problems
• General problems
• INlink (CEC-compatible) device problems
Using the HELP menu
The HELP menu provides information about frequently
asked questions.
1 Select the HELP menu.
2 Select an option. You can select:
• System Info—Displays system information during
troubleshooting. If your TV uses open source code,
press ENTER to display the open source code
information.
• Learn More—Displays remote control codes and
information about connecting a soundbar.
• Update Firmware—If your TV is behaving oddly and
you have tried all the solutions in the troubleshooting
pages, lets you update your TV’s firmware. To update
the TV firmware, you need a:
• Computer with an available USB port
• High-speed Internet connection
• USB flash drive
• Customize my TV—If you did not complete the
customization part of the Easy Setup wizard the first
time you turned on your TV, run the wizard again to
customize settings.
• TV Speaker Test—Tests your TV’s speakers to make
sure that they are working correctly.
• Reset to Default—Resets all settings (except parental
controls) to the factory defaults and runs the Easy Setup
wizard. See Turning on your TV for the first time on
page 20.
Video and audio
CAUTIONS:
• Make sure that you have tried all other solutions before you
upgrade the firmware.
• While the firmware is updating, do not turn off your TV.
Notes:
• Firmware updates may not be available for your model.
• If you see a message that says the firmware file is incorrect,
make sure that you have downloaded the correct file for
your model.
• If you see a message that says the update failed or the TV
screen is blank and the power LED blinks red then blue, turn
your TV off and on, then run the upgrade again.
PROBLEM SOLUTION
Picture does not fill the screen. There are
black bars around the picture.
• Change the aspect ratio. See the Aspect Ratio option in Adjusting the
TV picture on page 27.
No picture (screen is not lit) and no sound.
• Press on the TV or the remote control.
• Make sure that the Audio Only option is set to Off. See Playing TV
audio only on page 30.
• Make sure that the video cables are connected correctly and securely to
your TV.
• Adjust the contrast and brightness. See Adjusting the TV picture on
page 27.
• Make sure that the power cord is plugged into a working outlet.
• Press INPUT and make sure that the correct video input source is
selected. See Selecting the video input source on page 23.
• Try another channel. The station may be experiencing problems.
• Make sure that the incoming signal is compatible.
• Make sure that the antenna or cable TV is connected correctly and
securely. See Connecting a cable or satellite box on page 12 or
Connecting an antenna or cable TV (no box) on page 13.
• Check the closed caption settings. Some TEXT modes can block the
screen. See Using closed captioning on page 33.