User Manual

18
www.insigniaproducts.com
Troubleshooting
Check this list for a possible solution before calling for service.
Problem Solution
No power • Make sure that the batteries have been charged.
•Try power cycling the docking station by
unplugging it and plugging it back in.
• Try another power outlet.
My headphones are not
charging
• Make sure that the headphone’s charging contacts
and the docking station’s charging pins make
contact. You might have to rock them back and
forth to make a good connection. The docking
station Charging indicator turns red to indicate the
headphones are charging.
There is no sound • Check the volume level of the headphones or audio
sources connected to the docking station.
• Make sure that all of the cables are connected
correctly and that the cables are not connected to
the AV input jacks on your TV, or the AV Output
jacks of the docking station.
• Make sure that your source device is turned on.
• Make sure that the Power/Pairing indicators of the
headphones and Pairing indicator on the docking
station turn solid blue (see “Turning on and pairing
the system” on page 15.)
• Make sure that the audio source has internal/
external speaker settings that allow the internal
speakers to be turned off and for the sound to be
heard from the external source (your headphones).
• Make sure that your audio source is not set to Mute.
• To maximize your volume level through the system,
make sure that your audio source (for example, a TV
or MP3 player) has its volume turned up to at least
50% of its volume level.