User Manual

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Troubleshooting
I’m having trouble connecting my Bluetooth device.
• Make sure that you have correctly installed your Bluetooth adapter.
• Use the instructions that came with your Bluetooth device to pair with the computer.
• If your computer has built-in Bluetooth, you do not need this adapter. If you still
would like to use your Insignia Bluetooth adapter, disable the built-in Bluetooth,
uninstall any existing software, then re-install the Insignia Bluetooth adapter.
My headset or speakers are not playing sound after pairing.
• Make sure that Windows automatically downloaded the drivers to install your
Bluetooth adapter.
• The computer’s default speakers may be overriding your headset or speakers. In the
Control Panel, go into the sound settings and select your headset or speakers as the
default speaker.
• Turn up the volume on your computer or paired device.
My voice is echoing while using a headset.
• Your headset may not be set as the default microphone. In the Control Panel, go into
the sound settings and select your headset as the default microphone.
My adapter isn’t working after installing Windows® 8.
• Unplug the Bluetooth adapter, restart your computer, then plug the adapter back
into your computer’s USB port.
• Make sure that you have installed the Windows 8 drivers on your computer correctly.
To check the Windows 8 drivers:
1 Move mouse to top right corner of the screen.
2 When the menu opens, click the Search (magnifying glass) icon.
3 Click Settings, then type Device Manager in the search box.
4 Click Device Manager, then click Bluetooth.
5 Right-click on your device, then click Properties.