USER GUIDE 3.7 Cu. Ft. Top Load Washer NS-TWM35W1 Before using your new product, please read these instructions to prevent any damage.
Contents IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Main components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Inside components. . . .
SAFETY & PRECAUTIONS IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS This User Guide contains important information on the installation, use, and care of your appliance. Please read this guide carefully before installation and operation of this machine to prevent injury and property damage. The Warnings and Important Safety Instructions in this guide do not cover all possible conditions and situations that may occur.
SAFETY & PRECAUTIONS Basic precautions WARNING 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 4 Read all instructions before using the appliance. Use this appliance only for its intended purpose as described in this User Guide. Before use, the washer must be properly installed as described in this guide. Always follow the fabric care instructions supplied by the garment manufacturer.
SAFETY & PRECAUTIONS 19 Do not add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode. WARNING Installation warnings and precautions Plug the power cord into an AC 120V/60Hz wall socket rated at 15 amps or higher. Use the socket for this washer only. Do not use an extension cord.
SAFETY & PRECAUTIONS 13 Failure to closely follow these instructions may result in an abnormal vibrating and out-of-balance condition that could result in physical injury, property damage, and/or appliance damage. WARNING Use and maintenance warnings and precautions 1 2 3 4 5 6 7 8 9 10 11 12 13 6 If the appliance is flooded, cut the power immediately and contact your nearest service center.
SAFETY & PRECAUTIONS 14 If the water supply hose comes loose from the faucet and floods the 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 appliance, unplug the power plug. Failure to do so may result in electric shock or fire. Do not mix chlorine bleach with ammonia or acids such as vinegar. Incorrect usage can produce poisonous gas, resulting in serious injury. Do not reach into the washer while parts are moving.
SAFETY & PRECAUTIONS 31 Make sure that the water supply hose connectors are properly tightened. Failure to do so may result in property damage or injury. 32 Open the faucet and check if the water supply hose connector is firmly 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 8 tightened and that there is no water leaking before using the product. If the water supply hose connectors are loose, it may result in water leakage.
SAFETY & PRECAUTIONS 49 If using a washing net with this machine (not provided), do not wash laundry items such as bedding in the washing net. Doing so may result in injury due to abnormal vibrations. Place only smaller items, such as lace socks and lingerie, in the washing net. 50 Do not use hardened powdered detergent. If it accumulates inside the washer, it may result in water leakage. 51 Do not wash throw rugs or doormats.
FEATURES Features Package contents Make sure that the following items came with your washer: Filter (2) Hose clamp (1) Hose holder (1) User Guide Drain hose and clamp (1) www.insigniaproducts.
FEATURES Main components Drain hose and holder Faucets and water inlet hoses (not included) Power cord Control panel Top lid Water inlet valves (on the back) Attach hose clamp to predrilled holes Cabinet Drain hose outlet Adjustable legs (2) (front) 11 www.insigniaproducts.
FEATURES Inside components Fabric softener compartment Detergent compartment Chlorine bleach compartment Lid lock www.insigniaproducts.
FEATURES Control panel # ITEM 1 Cycle selector DESCRIPTION Turn to select a wash cycle. The cycle you select determines the wash pattern for the cycle. For more information, see Washer options and settings on page 33. Light to indicate what part of the cycle your washer is in. For status example, the Soak light flashes when your washer is in the soak 2 Cycle lights process. / (power) 3 button Press to turn on your washer. Press again to turn off your washer.
INSTALLATION INSTRUCTIONS Unpacking your washer WARNINGS: • Packing materials can be dangerous to children. Keep all packing materials (plastic bags, polystyrene, and so on) well out of the reach of children. • Don’t operate your washer on the foam base cushion. Doing so results in serious vibration, which could cause equipment damage or result in physical injury. • Remove the packing box, then lift your washer up and away from the foam base cushion.
INSTALLATION INSTRUCTIONS Choosing a location WARNINGS: • Don’t install your washer in areas where water may freeze because your washer always retains some water in its water valve, pump, and hose areas. Frozen water can damage the belts, pump, hoses, and other components. • Never install on a platform or weakly supported structure. • For best performance, you must install your washer on a solid, level floor. • Wooden floors may need to be reinforced to minimize vibration or unbalanced load situations.
INSTALLATION INSTRUCTIONS Side 27 in. (68.6 cm) 57 15/16 in. (147 cm) 16 www.insigniaproducts.
INSTALLATION INSTRUCTIONS Installing in an alcove or closet If you install your washer in an alcove or closet, the front of the closet must have two unobstructed air openings for a combined minimum total area of 72 sq. in. (465 sq. cm) with a minimum clearance of 3 in. (7.6 cm) at the top and bottom. A slatted door with equivalent space clearance is acceptable. 3 in. (7.6 cm) 48 sq. in. (310 sq. cm) 24 sq. in. (155 sq. cm) 3 in. (7.
INSTALLATION INSTRUCTIONS • Gap between the end of the water valve and the wall: • Case 1: If you connect the supply hose after you install your washer: Over 3 15/16 in. (10 cm) • Case 2: If you connect the supply hose before you install your washer: Over 2 13/16 in. (7 cm) If you install your washer and dryer side-by-side in a closet, the closet front must have an unobstructed air opening of at least 72 sq. in. (465 sq. cm). 24 in. (61 cm) 1 in. (2.5 cm) 25 in. (64 cm) 1 in. 2 in. (2.5 cm) (5.
INSTALLATION INSTRUCTIONS Electrical grounding is required for your washer. • You must ground your washer. In the event of a malfunction or breakdown, grounding reduces the risk of electric shock by providing a path of least resistance for the electric current. • Your washer has a power cord with a three-pronged grounding plug for use in a correctly installed and grounded outlet. WARNINGS: • You’re responsible for providing adequate electrical services for your washer.
INSTALLATION INSTRUCTIONS Installing your washer You will need: Level Pliers Flat-head screwdriver Phillips screwdriver Wrench Washer inlet hoses Step 1: Select a location Before you install your washer, make sure that the location: • Is a hard, level surface without carpeting or soft flooring that can obstruct ventilation. • Is away from direct sunlight. • Has adequate ventilation. • Isn’t exposed to freezing temperatures (32° F or 0° C). • Is away from heat sources such as oil or gas.
INSTALLATION INSTRUCTIONS 2 Tighten the hose and faucet fittings by hand until they are snug. Tighten them an additional two-thirds of a turn with pliers or a wrench. Pull the water supply hoses downwards to make sure that they are connected securely. Cold Hot Filter CAUTION: Don’t overtighten the fittings or apply tape or sealant to the faucets or water supply intakes. This can damage the fittings.
INSTALLATION INSTRUCTIONS Step 3: Connect the drain hose CAUTIONS: • Failure to slide the drain hose completely over your washer’s drain pipe may result in water leakage. • Failure to move the clamp or hoop onto your washer’s drain pipe results in water leakage. 22 1 Find the end of the drain hose that has the clamp, then slide the clamp away from the end of the hose. 2 Insert the drain hose with the clamp onto your washer’s drain pipe.
INSTALLATION INSTRUCTIONS 3 Move the clamp toward the drain pipe outlet. Tighten the clamp with pliers. 4 Connect the ends of the water supply hoses to the water supply intake connections at the top of your washer. Make sure that the rubber washers are in place. The water supply hose connected to the hot faucet must be connected to the hot water supply intake and the water hose connected to the cold faucet must be connected to the cold water supply intake.
INSTALLATION INSTRUCTIONS 5 Tighten the fittings by hand until they are snug, then tighten them an additional two-thirds of a turn with pliers or a wrench. CAUTIONS: • Don’t overtighten the fittings or apply tape or sealant to the faucets or water supply intakes. This can damage the fittings. • Make sure that the water supply hoses aren’t twisted or bent. A bent or twisted hose can leak and cause an electric shock because of water leakage.
INSTALLATION INSTRUCTIONS • Over the edge of a wash basin - Secure the guide to the side of the basin wall with the hose holder, then tape it or tie it with a piece of cord to prevent the drain hose from moving. • In a standpipe - The standpipe must be no shorter than 39 in. (99 cm) and no longer than 96 in. (244 cm). Hose holder Standpipe 96 in. (244 cm) max 39-in. (99 cm) min Tie strap www.insigniaproducts.
INSTALLATION INSTRUCTIONS • In a laundry tub - The laundry tub must be no shorter than 39 in. (99 cm) and no higher than 96 in. (244 cm) maximum. Hose retainer 96 in. (244 cm) max 39-in. (99 cm) min Tie strap 26 www.insigniaproducts.
INSTALLATION INSTRUCTIONS Step 4: Level your washer CAUTION: Don’t use your washing machine without leveling it. If your washer isn’t level, it may: • Vibrate excessively which can cause your washer to malfunction • Make excessive noise • Indicate error codes when your washer is running Extend the leveling feet only as much as is necessary. If the feet are extended too much, your washer may vibrate. Determine if your washer is level by checking the position of the tub or by using a level.
INSTALLATION INSTRUCTIONS 3 If your washer isn’t level, carefully tilt your washer just enough to adjust the two leveling feet on the bottom of the front of your washer. Extend the feet only as much as is necessary. If the feet are extended too much, your washer may vibrate. Note: Having someone tilt your washer helps to take some weight off the leveling feet and makes them easier to adjust.
INSTALLATION INSTRUCTIONS Step 6: Run a test cycle Run a test cycle to make sure that your washer is correctly installed. 1 Load about 6 lbs. (2.7 kg) of laundry into the tub. 2 Press the (power) button to turn on your washer. 3 Turn the cycle selector to select the Rinse & Spin cycle. 4 Press the (start/pause) button to start the test cycle. Your washer shouldn’t rock or vibrate excessively when water fills the tub, or when washing or spinning. Your washer should drain well during the spin cycle.
OPERATING INSTRUCTIONS Washing a load of laundry WARNING: To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS on page 3 before operating your washer. Step 1: Select a detergent Your washer is designed to use high efficiency (HE) detergents. • For the best cleaning results, use an HE detergent. We recommend that you don’t use a regular detergent. HE detergents contain suppressors that reduce or eliminate suds.
OPERATING INSTRUCTIONS Detergents 1 Pour the recommended amount of laundry detergent directly into the detergent compartment before starting your washer. Detergent compartment Bleach compartment 2 If you’re using color-safe bleach or regular liquid bleach, add it to the bleach compartment. Notes: • When adding color-safe bleach with detergent, both laundry products must be in the same form (liquid).
OPERATING INSTRUCTIONS Chlorine bleach (liquid only) • Pour the recommended amount of bleach into the bleach compartment. • Don’t over-fill the compartment. CAUTIONS: • Avoid splashing or over-filling the compartment. • Never pour undiluted liquid chlorine bleach directly onto the load or into the tub. Doing so can damage fabrics, by weakening of the fibers or stripping the color.
OPERATING INSTRUCTIONS Washer options and settings Bolded options are initial settings. PROGRAM WATER LEVEL WASH TEMP.
USER MAINTENANCE INSTRUCTIONS PROGRAM Towels WATER LEVEL Low Med High WASH TEMP. EXTRA RINSE Hot Warm Cold Tap cold Y/N Maintaining your washer CAUTION: Turn off the water faucets after normal use. This shuts off the water supply to your washer and prevents the possibility of damage from escaping water. Leave the lid open to let the inside of your washer dry out. Cleaning the exterior • Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur.
USER MAINTENANCE INSTRUCTIONS 3 4 Turn the cycle selector to Tub Clean. Press the (start/pause) button. WARNING: Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service Personnel: Do not contact the following parts while the appliance is energized: • Electric • Valve • Retractor • Motor pump. Storing your washer You can damage your washer if you don’t remove water from hoses and internal components before storage.
USER MAINTENANCE INSTRUCTIONS PROBLEM SOLUTION No water or not enough water OR Detergent or softener is still in its compartment after the wash cycle is completed • Make sure that both faucets are fully turned on. • Make sure that the water pressure is in the range listed in Water requirements on page 19. • Make sure that the water inlet hoses aren’t kinked. Straighten if necessary. • Disconnect the hoses and clean the hose filter screens. The screens may be clogged.
USER MAINTENANCE INSTRUCTIONS PROBLEM SOLUTION The water temperature isn’t correct • Make sure that you’ve selected the correct temperature. • Make sure that the water source faucets are fully opened. • Make sure that the hoses are connected to the correct faucet and water intake connections on your washer, then flush the lines. See Step 2: Connect the water hoses on page 20. • Disconnect the hoses and clean the hose filter screens. The hose may be clogged.
USER MAINTENANCE INSTRUCTIONS Understanding the error codes Your washer has an automatic error-monitoring system to detect and diagnose problems at an early stage. Notes: • = Off, = Flashing, = On • While an error is happening, the Extra Rinse LED flashes and the Status LEDs indicates the error code. • When an error is happening, the buzzer beeps for 5 seconds and repeat once per 15 minutes. After 24 hours, your washer powers off automatically.
USER MAINTENANCE INSTRUCTIONS ERROR LED DISPLAY CODE POSSIBLE CAUSE F8 Fd C9 E5 SOLUTIONS Water level sensor failed. • Contact Insignia Customer Care. Lid lock failed. • Contact Insignia Customer Care. The PCB failed. • Contact Insignia Customer Care. Impact switch failed. The switch is pressed against the outer tub cover. • Level your washer. • Contact Insignia Customer Care. Note: To clear the E1, E2, E3, or E4 error code, press the (start/pause) button.
USER MAINTENANCE INSTRUCTIONS ONE-YEAR LIMITED WARRANTY Definitions: The Distributor* of Insignia branded products warrants to you, the original purchaser of this new Insignia-branded product (“Product”), that the Product shall be free of defects in the original manufacturer of the material or workmanship for a period of one (1) year from the date of your purchase of the Product (“Warranty Period”).
• • • • • • • • Damage due to incorrect operation or maintenance Connection to an incorrect voltage or power supply Attempted repair by any person not authorized by Insignia to service the Product Products sold “as is” or “with all faults” Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.
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