User Manual

28
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USER MAINTENANCE INSTRUCTIONS
Understanding the error codes
Your washer is equipped with an automatic
error-monitoring system to detect and diagnose
problems at an early stage.
Washer does not drain
or spin
• Check the fuse or reset the circuit breaker.
• Close the lid, then press the /Start Pause button to start your washer. For your safety, your
washer does not spin unless the lid is closed.
• Make sure that the drain hose is not kinked. Straighten as necessary.
• Make sure that the height of the drain hose is within specified limits. See Drainage requirements
on page 14.
• The pipes to your sewer system may be clogged. Contact a plumber or qualified repair
professional.
The water temperature
is not correct
• Make sure that you have selected the correct temperature.
• Make sure that the water source faucets are fully opened.
• Make sure that the hoses are connected to the correct faucet and water intake connections on
your washer, then flush the lines. See Step 2: Connect the water hoses
on page 15.
• Disconnect the hoses and clean the screens. The hose filter screens may be clogged.
Load is too wet at the
end of the cycle
• Use a high-efficiency detergent to reduce over-sudsing. See Selecting a detergent on page 22.
• The load may be too small. Very small loads (one or two items) may become unbalanced and not
spin out completely.
Water leaks
• Make sure that all hose connections are tight. See Step 2: Connect the water hoses on page 15
and Step 3: Connect the drain hose
on page 18.
• Make sure that the end of the drain hose is correctly inserted and secured to the drainage
system. See Step 3: Connect the drain hose
on page 18.
• Avoid overloading.
• Use a high-efficiency detergent to reduce over-sudsing. See Selecting a detergent
on page 22.
Load has too many
suds
• Use a high-efficiency detergent to reduce over-sudsing. See Selecting a detergent on page 22.
• If you have “soft” water, reduce the amount of detergent.
• For small or lightly soiled loads, reduce the amount of detergent.
Washer has an odor
• Periodically run a Tub Clean cycle to clean the tub. See Cleaning the tub on page 26.
• Use a high-efficiency detergent to reduce over-sudsing. Excessive suds collect in nooks and
crannies and cause odor. See Selecting a detergent
on page 22.
• Dry the interior of your washer after the total cycle has finished.
PROBLEM SOLUTION
ERROR
CODE
POSSIBLE CAUSE SOLUTIONS
E1
Your washer takes more
than 30 minutes to fill
with water at low water
level, 45 minutes at
medium water level, or
60 minutes at high
water level. After water
finishes entering your
washer, the water level
has not changed in 10
minutes.
• Make sure that the lid
is not open.
•Make sure that water
is not leaking. See No
water or not enough
water on page 27.
•Contact Insignia
Customer Care.
E2
The unit takes more
than 10 minutes to
drain.
• See Washer does not
drain or spin on
page 28.
E3
The lid is open.
• Close the lid.
• The door lock or PCB
has failed. Contact
Insignia Customer
Care.
E4
Your washer is out of
balance more than
three times in spin
operation.
• See Washer vibrates
or is too noisy on
page 27
.
•Contact Insignia
Customer Care.
E5
Impact switch failed,
your washer is not
leveled.
• Level your washer.
See Step 4: Level your
washer on page 20.
• Contact Insignia
Customer Care.
F2
The EEPROM failed.
• Contact Insignia
Customer Care.
F5
Load sensing failed.
• Contact Insignia
Customer Care.
F8
Water level sensor
failed.
• Contact Insignia
Customer Care.
Fd
Lid lock failed.
• Contact Insignia
Customer Care.
C9
The PCB failed.
• Contact Insignia
Customer Care.
CL
The lid has been open
for over 20 seconds
with the Child Lock
function activated.
• Press the /Power
button to turn off
your washer.
• Turn off the Child
Lock function. See
Setting the child lock
on page 25
.
• Contact Insignia
Customer Care.
ERROR
CODE
POSSIBLE CAUSE SOLUTIONS