Programmer's Manual

Programmer Model 2740 English 83
Chapter 6: Troubleshooting
This chapter contains solutions to problems that may be encountered during programmer use.
Communications
For problems commonly associated with communications, see "Testing Connection Strength" on page 25. If those
steps do not resolve the problem, review the following solutions.
Electrical Interference
The presence of electrical equipment near the programmer cable or generator may interfere with
communications. When electrical interference is detected, the symbol below (Figure 6-1) is displayed on the
programmer head and on the tablet screen. When this error is encountered, remove any possible sources of
interference and reposition the programmer head over the generator.
Figure 6-1. Electrical Interference Symbol
Loss of Power to Programmer Cable
If power is disconnected from the programmer cable, reconnect to power. Normal operation resumes after power
is restored. Review generator settings by accessing the Home screen.
1. Make sure tablet is within range of the programmer cable.
2. Wait 60 seconds for the connection process to continue.
3. Tap the touchscreen. If this allows connection to proceed, continue tapping and restart the tablet at the
earliest convenience.
Programmer Cannot Find Generator
Refer to the steps described in "Testing Connection Strength" on page 25. If those measures do not resolve the
problem, the generator battery may be depleted. Try the following:
1. Use the patient’s remote to turn off the generator therapy. Try this several times if not immediately
successful.
2. If the patient’s remote is able to turn off the generator, retry communication using the programmer.
3. If the patient’s remote cannot communicate with the generator either, wait 24 hours and try using the
patient’s remote again to turn off therapy.
4. If still unsuccessful, the generator may need to be replaced. Contact Inspire Medical Systems.