Programmer's Manual

84 English Programmer Model 2740
Cannot Establish Connection to Programmer Cable
If the programmer cable status line in the screen footer always displays “searching for programmer cable”:
1. Navigate to the Start screen.
2. Ensure that the programmer cable is powered on.
3. Move tablet to within 1 m (3 ft) of the programmer cable.
4. If this does not resolve the problem, navigate to the Home screen and select the Exit button to end the
session and display the Start screen.
5. Select the Shut Down button to power off the tablet and wait for the software to complete the shutdown
process.
6. Disconnect the programmer cable.
7. Reconnect the programmer cable and press and hold the tablet power button until the power light is
illuminated.
8. Repeat steps 1–3.
9. If these steps do not resolve the problem, confirm that the programmer serial number (e.g., 101) displays
on the Programmer Settings screen.
10. If the programmer serial number does not display, use a different programmer and call Inspire Medical
Systems.
Tablet
Tablet Will Not Power On
If the tablet will not power on, the battery may be fully discharged.
1. Connect the tablet to an electrical outlet.
2. Press and hold the power button on the side of the tablet until the power light is illuminated.
If this does not resolve the problem, contact Inspire Medical Systems.
Tablet is Slow to Respond or Freezes
If the programmer is not responsive to touchscreen input for more than 2 minutes:
1. Press and hold the power button until the tablet shuts off.
2. Disconnect and reconnect the programmer cable from power.
3. Power on the tablet and proceed from where you left off.
Note: Never let a patient leave after a forced programmer shut-off until you reconnect to the generator
and confirm the generator settings.
If the tablet is slow or appears to freeze during connection (progress bar stops for 30 seconds on the
communication screen, the light on the programmer head is not flashing, and you have waited for 30 seconds),
take these steps:
Storage Full Notification
A storage full notification displays when the tablet’s memory has reached full capacity. Session reports must be
deleted to free up space.
1. Select the Reports button from the Start screen.
2. Identify reports that may be deleted.
3. Select the Shut Down button on the Start screen and restart the programmer before the next
programming session, otherwise the next session report will not be stored.
Battery Life
If the length of the battery life is poor (e.g., lasts for less than 45 minutes) even when the battery is fully charged,
contact Inspire Medical Systems.