User's Manual

21
The topics covered in the following table do not always indicate a faulty cooker. Please examine the
cooker carefully. If you should any further inquiries about the cooker, need technical assistance, or
require product return information, contact the Customer Care Team using the methods below:
• Open a New Ticket Online: www.support.instantpot.com
• Live Chat with us: www.instantpot.com/#Chat
• Email us: [e-mail]
• Call: 1-800-828-7280
Register your Instant Brands™ appliance here: www.instantpot.com/support/register
Scenario Possible Reason Possible Solution
Smell and minimal smoke on
initial use
First heating of protective non-toxic
substance that was applied to element
during manufacturing
No action needed; this can occur on rst
use It is normal and is harmless
Packing material still present in
cooker base
Ensure all packing material has
been removed from in and around
the cooker
Unable to change Smart Program during
cooking
Once the Smart Program has
started, it cannot be switched to another
program
Press Cancel to stop the Smart program,
then select a new cooking program
Unable to adjust temperature on Slow
Cook and Steam Smart Programs
Slow Cook and Steam cooking
temperatures are not adjustable
Choose a longer or shorter cooking time,
as required by the recipe
The Stew temperature is lower than
boiling temperature
The Stew program will preheat to boiling
for 10 minutes, and then reduce the
temperature for the remainder of the
cooking time
Any customization will only be
applied to the second phase of the
Stew cooking process
Error Code on Screen
E01 – Sensor is disconnected
E02 – Sensor is short-circuited
Unplug the multicooker from electrical
outlet, wait 30 seconds, then re-plug
power cord to outlet
If the error code remains, contact the
Customer Care Team
No sound Sound may be turned OFF
Press and hold + under Time for 5
seconds—note the icons for “Sound ON”
and “Sound OFF”.
Plug does not t fully into outlet
Prong may have become misshapen
Outlet may not have a grounding socket
Ensure outlet has a grounding socket
Plug the cooker into a different outlet—if
the issue persists, consult a qualied
electrician and contact the Customer
Care Team
Troubleshooting