User's Manual

Troubleshooting
If you experience any problem with the cooker, please DO NOT return the
product to the retail store or online merchant.
For technical assistance and product return information:
• Create a support ticket: www.instantpot.com/support/
• Email: [e-mail]

• Go to www.instantpot.com for FAQs and other cooking tips
The issues in the following tables do not always indicate a fault in the product. Please
examine the cooker carefully before contacting the Instant Pot
®
customer support team.
Smell and smoke on initial
use
Scenario
Possible Reason
Heating of protective
substance that was applied
to heating element during
manufacturing
No action required. It is
normal and harmless. This

Solution
1
2
Unable to change program
when a cooking program is
in progress
Once the selected cooking
program is started, it cannot
be switched to another
cooking program
Press “Cancel” key to cancel
the previous cooking
program and select a new
program


temperature on “Slow Cook
H”, “Slow Cook L”, and
“Steam” functions
“Slow Cook H”, “Slow Cook
L”, and “Steam” cooking
temperatures are not

Program longer / shorter
time as required by the
recipe
15