Owners manual

33
Troubleshooting
The LED lights on the Wall Outlet are not illuminated
It is possible that your outlet is not getting power or that the status LEDs have been disabled.
Try this:
• Check to make sure power is owing to your Insteon Wall Outlet. If your outlet was just installed, make
sure the circuit breaker controlling the switch has been turned on. It is also advisable to verify the wire
connections in the junction box are secure and not showing any bare wire.
• If the outlet works and the connected device can be controlled, use software or the Local Programming
Flowchart to change the behavior of the status LED. The status LED brightness can be dimmed to the
point that it appears o. The Insteon Hub and other central controller software allow setting of this device
property.
Unable to add the Wall Outlet to a scene as a controller or a responder
If the device has power, something is likely interfering with the Insteon signal. Large appliances, power strips and
some electronic devices may generate powerline noise.
Try this:
• Check to see if you have connected your Wall Outlet downstream of a GFCI outlet. GFCI outlets often
unintentionally lter out the Insteon powerline signal. If testing the GFCI outlet disconnects power to your
Wall Outlet, investigate alternative wiring options.
• Large appliances like refrigerators or air conditioners may be generating powerline noise that is disrupting
the Insteon signal. If the issue only appears to happen when one of these large appliances is running, install
a noise lter at that device. If you are uncertain of the device generating the noise, disconnect the potentially
oending devices from power and test your Wall Outlet again. If the issue is resolved, install noise lters at
each oending appliance.
• Some small electronics devices that include an AC/DC power supply can generate substantial electrical
noise, in some cases, enough to disrupt an entire house of Insteon devices. Search your home for speaker
docks, small stereos, etc. and disconnect them from power to perform testing. If removing these devices
from your powerline resolves the Insteon issue, install a noise lter at each oending small electronic
appliance.
• Your Wall Outlet may be too far from another Insteon device to receive a signal. Try locating a Range
Extender or other Dual-Band Insteon device between the location of your Wall Outlet and the next nearest
Insteon device.
The Wall Outlet is slow to respond to commands from a controller
This issue most likely lies with the controller, not the Wall Outlet; the controller is most likely repeating commands
not acknowledged by an Insteon device that has been removed from the network. The repeated commands are
slowing down the Insteon network, resulting in a delayed response from the Wall Outlet.
Try this:
• Consider if you have removed any Insteon devices from you network that were part of the slow-to-respond
scene. If so, the links to these devices need to be removed from the controller. Use software to examine the
database of the controller or if you know the modules that were removed, manually remove their links using
the standard unlinking procedure.
• If you are unable to identify the missing devices, perform a factory reset on the controller. This will remove
all links from the controller’s database but will also require that you recongure the device’s scenes and
properties.