User Manual
34
Troubleshooting
The connected light turned on by itself
There must be a device in your Insteon network that is unexpectedly linked to the Wall Outlet.
Try this:
• Use software to examine the Wall Outlet’s links. If you can identify the stray controller, remove the link.
• If you are unable to identify the unexpected controller, perform a factory reset on the Wall Outlet. This will
remove all links from the module’s database but will also require that you recongure the device’s scenes
and properties.
Using a controller, the Wall Outlet will turn o but not turn on
Most likely, the Wall Outlet was linked to the controller with the load set to O
Try this:
• Make sure the Wall Outlet’s connected load is on and then re-link the device to your Insteon controller. This
link will overwrite the previous “o” link.
The Wall Outlet does not respond to button taps or controller links
A power surge or excessive powerline noise may have caused the outlet to unexpectedly stop responding.
Try this:
• Temporarily disconnect your outlet from power by turning power o at the electrical service panel. Wait
about 10 seconds and then restore power. Test the outlet to see if the load will turn on or o.
• While unusual, the Wall Outlet may require a factory reset to restore normal operation. Follow the procedure
outlined in Local Programming to reset the device to factory settings. You will be required to recongure the
device’s scenes and properties after the reset.
After installing the Wall Outlet, the switch produces a long, continuous beep
Your Wall Outlet has been wired incorrectly and will not function.
Try this:
• Turn o power and verify the wire connections in the junction box are secure, not showing any bare wire
and labeled correctly. The color of wire in your junction box may dier from the installation diagrams and
it is possible that the function of the wire is incorrect for its color. Use a voltage detector or multi-meter to
properly identify line and neutral. If you are unable to do so, contact an electrician.