User's Manual

Errors, Advisories, and Hazard Alarms
125
10
Meter Error 3
See user manual for
further instructions.
• Incorrect test procedure.
For example, putting blood
on the test strip before
inserting the test strip into
the meter, or applying
blood before the Blood
Drop and Test Strip symbols
display.
• Problem with the test strip.
• Problem with the meter.
1. Be sure you see the Blood Drop and Test Strip symbols on the display
screen before you apply blood or control solution.
2. Conduct a control solution test using a new test strip. If the results of
the control solution test are within the range printed on the side of the
test strip vial, retest using blood and a new test strip.
3. If the control solution test does not work or the error persists, call
Customer Support at 800-591-3455 (from outside the United States,
781-457-5098).
Meter Error 4
See user manual for
further instructions.
• Problem with the test strip.
• Problem with the meter.
1. Conduct a control solution test using a new test strip. If the results of
the control solution test are within the range printed on the side of the
test strip vial, retest using blood and a new test strip.
2. If the control solution test does not work or the error persists, call
Customer Support at 800-591-3455 (from outside the United States,
781-457-5098).
Meter Error 6
See user manual for
further instructions.
• Blood sample was applied
while the code number was
being changed.
1. Retest using a new test strip. Do not press any buttons or soft keys while
applying blood or control solution to the test strip.
2. If the error persists, call Customer Support at 800-591-3455 (from out-
side the United States, 781-457-5098).
Error message Possible causes Action