Product Info

225
Troubleshooting21
21.2. Controller or Smartphone Issues
Issue Possible Cause What to do
Cannot run the
Omnipod 5 app
on a particular
smartphone
e Omnipod 5
app will work
only on selected
smartphones.
Review the list of the latest compatible
smartphones at https://omnipod.com/
compatibility.
Screen is black
and unresponsive
Device error Try restarting the controller by
holding down the Power button for
10 seconds. e controller should
restart and regain communication
successfully. If the issue does not
resolve, call Insulet Customer Care at
1-800-591-3455.
It is important to keep your settings
recorded or written down in a
safe place so that you can start a
replacement system without delay.
Insulet does not keep your insulin
delivery settings.
Screen turns black
(times out) too
soon
Screen Time-Out
setting needs
adjustment.
You can change the screen setting so
that the screen stays on for longer. Go
to: Menu icon (
) > Settings >
PDM Device >
Screen Time-Out.
is can be set to 30 seconds, 1
minute or 2 minutes.
Trouble-
shooting
Effective Date: 22DEC2020, PCO-000267