Product Info
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21Troubleshooting
21.9. About Keeping Your Apps Nearby
Once you activate a Pod, you will start receiving insulin indicated by your active
Basal Program. Once you enter the CGM transmitter serial number into the
Omnipod 5 app, you can switch from Manual Mode to Automated Mode. In
Automated Mode, the Pod will directly receive CGM values wirelessly and
automate insulin delivery depending on your needs. If your CGM trend is starting
to rise, the system will give more insulin and if your CGM trend is starting to fall,
the system will give less or pause insulin delivery.
Although you do not have to keep your Omnipod 5 or
Dexcom G6 app close to
remain in Automated Mode, both apps provide important information including
recent insulin delivery, alerts and alarms; so it is recommended that you keep
these apps nearby.
21.10. "Try Again" - Pod Communication Issues
If an error in communication occurs, you see a "No Pod communication" message
on the POD INFO tab. Follow the on-screen instructions to resolve the issue.
Tip: When there is a communication issue, the Omnipod 5 app oers you options
to help you resolve it. It is in your best interest to leave any options to DISCARD or
DEACTIVATE POD as a last choice aer trying the other option(s).
Warning: If you are unable to deactivate a Pod, it continues to pump insulin.
Be sure to remove the failed Pod before you activate a new Pod to prevent
hypoglycemia.
Warning: If your controller is damaged or not working as expected, call
Customer Care for assistance. Be sure to check your blood glucose frequently.
Remove your Pod and contact your healthcare provider for treatment
guidelines.
Error When Sending Insulin Instructions to the Pod
A communication error may occur when the Omnipod 5 app attempts to send
insulin delivery instructions to the Pod.
If a communication error occurs when the Omnipod 5 app attempts to send an
insulin delivery instruction, the Omnipod 5 app oers you dierent options.
e options oered depend on whether the Omnipod 5 app has sent the Pod the
instruction and hasn't received conrmation that it was carried out, or whether
the Omnipod 5 app hasn't sent the instruction.
If the Omnipod 5 app has sent the Pod the instruction and hasn't received
conrmation that it was carried out, the Omnipod 5 app oers these options:
Trouble-
shooting
Effective Date: 22DEC2020, PCO-000267