Users Manual Part 7
331
Frequently Asked Questions and Troubleshooting 2626 Frequently Asked Questions and Troubleshooting
Issue Possible Cause What you can do
Opening the
Omnipod 5
App restarts
the setup
process
You cleared
App data for the
Omnipod 5 App.
is causes you to
lose all your settings
and insulin history.
If you clear data for the Omnipod 5 App,
your current Pod will still be delivering
insulin, but you won't be able to manage
it with your Omnipod 5 App.
1. Remove the current Pod in order to
stop receiving insulin.
2. Aer removing the current Pod, you
will need to go through the setup
process again, including pairing a
new Pod and re-entering your CGM
transmitter serial number.
Tip: You can get your CGM transmitter
serial number from the Dexcom G6 app.
If you do not have a record of your
settings, contact your healthcare
provider for assistance.
Note: It may take the CGM and Pod up
to 20 minutes to connect.