Users Manual
197
AppendixAppendix
Customer's Bill of Rights
Mission Statement
Insulet Corporation is dedicated to designing, developing, and distributing
products that provide superior treatment options and lifelong health benets for
people with diabetes.
Scope of Services
Insulet Corporation’s scope of services is limited to providing the Omnipod
DASH™ Insulin Management System. e Omnipod DASH™ System consists of
the Pod and the handheld, wireless Personal Diabetes Manager (PDM), which
programs the Pod with insulin delivery instructions.
Compliance
e Omnipod DASH™ Insulin Management System is manufactured and
distributed by Insulet Corporation. e company is committed to complying with
all federal and state regulations. If you have any questions or concerns regarding
any of our activities, please contact us at 1-800-591-3455 (from outside the United
States, 1-978-600-7850).
Inquiries
Representatives are available to answer product-related inquiries 24 hours per day
at our toll free number, 1-800-591-3455 (from outside the United States, 1-978-
600-7850). For all other questions, concerns, or complaints, please contact us
between the hours of 8:30am and 6:00pm Eastern Time, Monday through Friday,
at 1-800-591-3455 (from outside the United States, 1-978-600-7850). We will
respond immediately whenever possible; some issues may take up to 14 days to
resolve.
CHAP Accredited
Insulet Corporation has been accredited by the Community Health Accreditation
Program (CHAP) since 2007. To learn more about CHAP or to communicate
concerns that you have been unable to resolve directly with the company, please
visit www.chapinc.org or call CHAP at 1-800-656-9656.
Customer's Bill of Rights and Responsibilities
You have the right to:
1. Receive considerate and respectful service.
2. Receive service without regard to race, creed, national origin, sex, age,
disability, sexual orientation, illness, or religious aliation.
3. Expect condentiality of all information pertaining to you, your medical care
and service. Please review our HIPAA Privacy Notice later in this section.
4. Receive a timely response to your request for service.