Owner's Manual

146
Troubleshooting—Continued
Can’t learn commands from another remote
controller
• When learning commands, make sure that the trans-
mitting ends of both remote controllers are pointing at
each other.
• Are you trying to learn from a remote controller that
cannot be used for learning? Some commands cannot
be learned, especially those that contain several
instructions.
There’s no sound
• Make sure your iPod is actually playing.
• Make sure your iPod is inserted properly in the Dock.
• Make sure the UP-A1 Dock is connected to the UNI-
VERSAL PORT jack on the AV controller.
• Make sure the AV controller is turned on, the correct
input source is selected, and the volume is turned up.
• Make sure the plugs are pushed in all the way.
• Try resetting your iPod.
There’s no video
• Make sure that your iPod’s TV OUT setting is set to
On.
• Make sure the correct input is selected on your TV or
the AV controller.
• Some versions of the iPod do not output video.
The AV controller’s remote controller doesn’t
control your iPod
• Make sure your iPod is properly inserted in the Dock.
If your iPod is in a case, it may not connect properly
to the Dock. Always remove your iPod from the case
before inserting it into the Dock.
• The iPod cannot be operated while it’s displaying the
Apple logo.
• Make sure you’ve selected the right remote mode.
• When you use the AV controller’s remote controller,
point it toward your amp.
• If you still can’t control your iPod, start playback by
pressing your iPod’s Play button. Remote operation
should then be possible.
• Try resetting your iPod.
• Depending on your iPod, some buttons may not work
as expected.
• You can’t control your iPod if the battery is extremely
low. Use the iPod after recharging for a while.
The AV controller unexpectedly selects your
iPod as the input source
• Always pause iPod playback before selecting a differ-
ent input source. If playback is not paused, the Direct
Change function may select your iPod as the input
source by mistake during the transition between
tracks.
Can’t record
• On your recorder, make sure the correct input is
selected.
There’s no sound
• Only components connected to analog inputs can be
played in Zone 2.
Can’t access the server or Internet radio
• Check the network connection between the AV con-
troller and your router or switch.
• Make sure that your modem and router are properly
connected, and make sure they are both turned on.
• Make sure the server is up and running and compatible
with the AV controller (page 120).
• Check the “Network Settings”(page 121).
Playback stops while listening to music files on
the server
• Make sure your server is compatible with the AV con-
troller (page 120).
• If you download or copy large files on your computer,
playback may be interrupted. Try closing any unused
programs, use a more powerful computer, or use a
dedicated server.
• If the server is serving large music files to several net-
worked devices simultaneously, the network may
become overloaded and playback may be interrupted.
Reduce the number of playback devices on the net-
work, upgrade your network, or use a switch instead
of a hub.
Can’t connect to the AV controller from a Web
browser
• If you’re using DHCP, your router may not always
allocate the same IP address to the AV controller, so if
you find that you can’t connect to a server or Internet
radio station, recheck the AV controller’s IP address
on Network screen.
• Check the “Network settings” (page 121).
The sound changes when I connect my
headphones
• When a pair of headphones is connected, the listening
mode is set to Stereo, unless it’s already set to Stereo,
Mono or Direct.
How do I change the language of a multiplex
source
• Use the “Multiplex” setting on the “Audio Adjust”
menu to select “Main” or “Sub” (page 95).
Dock for iPod
Recording
Zone 2
Music Server and Internet Radio
Others