User's Manual

CamPac2
M13-0003-00A
4
Technical Support Information
Technical Support personnel are available to extend technical assistance to customers while installing,
operating, or troubleshooting Nucomm brand equipment. Please have your model number and serial
number available.
Telephone
During business hours, 8:30am – 5:30pm EST (-5 Hours, GMT), call:
US ................................................ 908-852-3700
International ................................. 001-1-908-852-3700
After hours, call:
US or International ...................... 888-531-3892
Email
Email address ............................................ [e-mail]
Internet
Web address .............................................. www.imt-solutions.com
Equipment Returns
If equipment cannot be successfully restored through telephone consultation, return to the factory may be
required. Loaner items may be available until the repaired items are returned.
For out-of-warranty equipment only: We evaluate all returned units, and then confer with the client on
corrective action. If no fault is found, or no corrective action is authorized, a diagnostic fee may be
charged.
Prior to returning a product to the factory, please obtain a return material authorization (RMA) number and
shipping instructions.
When returning equipment, it is very helpful to enclose a note containing the following:
RMA number.
Serial number.
A detailed description of the problem.
Name of an engineer or technician we may contact regarding problems encountered.
A “ship to” and “bill to” address.
Ship all returns to:
Nucomm / IMT, LLC
Attn: RMA# (your RMA number)
101 Bilby Rd
Hackettstown, NJ 07840, USA
[phone]
For International returns:
In addition to the instructions above, when shipping internationally we recommend the use of a courier such
as Federal Express, UPS, etc, and that the goods be shipped DOOR-TO-DOOR PRE-PAID. This will
reduce Customs costs, handling charges and delays. Enclose all the information above, plus a statement
that the equipment was manufactured in the United States (the latter is needed to expedite customs
processing).