User Manual

Revision 1.03
iv ChannelMaster TX7 Transmitter
Technical Support Information
Technical Support personnel are available to extend technical assistance to customers while
installing, operating, or troubleshooting Nucomm equipment. Please have your model number and
serial number available.
Telephone
During Nucomm business hours, 8:30am - 5:30pm EST (-5 Hours, GMT), call:
US ......................................................908-852-3700
International........................................001-1-908-852-3700
After hours, call:
US or International..............................888-531-3892
Email
Email [e-mail]
Internet
Web address ..................................................www.nucomm.com
Equipment Returns
If equipment cannot be successfully restored through telephone consultation, return to the factory
may be required. Loaner items may be available until the repaired items are returned.
For out-of-warranty equipment only: Nucomm evaluates all returned units, and then confers with
the client on corrective action. If no fault is found, or no corrective action is authorized, a
diagnostic fee may be charged.
Prior to returning a Nucomm product to the factory, please obtain a return material authorization
(RMA) number and shipping instructions from Nucomm.
When returning equipment to Nucomm, it is very helpful to enclose a note containing the
following:
• RMA number.
• Serial number.
• A detailed description of the problem.
• Name of an engineer or technician we may contact regarding problems encountered.
• A “ship to” and “bill to” address.
Ship all returns to:
Nucomm, Inc
Attn: RMA# (your RMA number)
101 Bilby Rd
Hackettstown, NJ 07840, USA
[phone]
For International returns:
In addition to the instructions above, when shipping internationally Nucomm recommends the use
of a courier such as Federal Express, UPS, etc, and that the goods be shipped DOOR-TO-DOOR
PRE-PAID. This will reduce Customs costs, handling charges and delays. Enclose all the
information above, plus a statement that the equipment was manufactured in the United States
(the latter is needed to expedite customs processing).