Y550P UG V1.0_en.book Page 41 Monday, July 13, 2009 11:36 AM Chapter 4. OneKey Rescue System OneKey Rescue System ----------------------------------------------------------- Introduction The Lenovo OneKey Rescue System is an easy-to-use application that can be used to back up the data on your system partition (C drive) for easy restore when required. You can run Lenovo OneKey Rescue under a Windows operating system, and the OneKey Rescue System without starting the Windows operating system.
Y550P UG V1.0_en.book Page 42 Monday, July 13, 2009 11:36 AM Chapter 4. OneKey Rescue System Using Lenovo OneKey Recovery in Windows In Windows, you can create a backup of an entire system partition, saving it on your local hard disk. You can back up your data to a CD, DVD, or other removable disk. In addition, you can also create Windows recovery disc(s) to boot and recover your system.
Y550P UG V1.0_en.book Page 43 Monday, July 13, 2009 11:36 AM Chapter 4. OneKey Rescue System Using Lenovo OneKey Recovery System without the main Windows operating system In the event that the operating system cannot be loaded, you need to recover your system with the OneKey Rescue System, which includes several applications to help you detect and remove viruses, and recover Windows system and data.
Y550P UG V1.0_en.book Page 44 Monday, July 13, 2009 11:36 AM Chapter 5. Troubleshooting Frequently Asked Questions ------------------------------------------------This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with your computer, see Lenovo IdeaPad Y550P Setup Poster. What safety precautions should I follow when using my computer? See “Chapter 7.
Y550P UG V1.0_en.book Page 45 Monday, July 13, 2009 11:36 AM Chapter 5. Troubleshooting Where are the recovery discs? Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see OneKey Rescue System User Guide. How can I contact the Customer Support Center? See “Chapter 6. Getting Help and Service” on page 55 of this Guide.
Y550P UG V1.0_en.book Page 46 Monday, July 13, 2009 11:36 AM Chapter 5. Troubleshooting Troubleshooting ---------------------------------------------------------------------------If you do not find your problem here, see Chapter 2. The following section only describes problems that might prevent you from accessing the comprehensive information in Chapter 2. Display problems When I turn on the computer, nothing appears on the screen.
Y550P UG V1.0_en.book Page 47 Monday, July 13, 2009 11:36 AM Chapter 5. Troubleshooting When I turn on the computer, only a white cursor appears on a blank screen. Restore backed-up files to your Windows environment or the entire contents of your hard disk to the original factory contents using OneKey Recovery. If you still see only the cursor on the screen, have the computer serviced. My screen goes blank while the computer is on. Your screen saver or power management may be enabled.
Y550P UG V1.0_en.book Page 48 Monday, July 13, 2009 11:36 AM Chapter 5. Troubleshooting A Password problem I forgot my password. If you forgot your user password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled. If you forgot your HDD password, a Lenovo authorized servicer cannot reset your password or recover data from the hard disk.
Y550P UG V1.0_en.book Page 49 Monday, July 13, 2009 11:36 AM Chapter 5. Troubleshooting Sleep or hibernation problems The computer enters sleep mode unexpectedly. If the processor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the processor and other internal components. Check the settings for sleep mode. The computer enters sleep mode immediately after Power-on self-test (POST). Make sure that: The battery is charged.
Y550P UG V1.0_en.book Page 50 Monday, July 13, 2009 11:36 AM Chapter 5. Troubleshooting If your computer is in sleep mode connect the AC adapter to the computer, then press any key or the power button. If your computer is in hibernation mode or power-off state. Connect the AC adapter to the computer, then press the power button to resume operation. If the system still does not return from sleep mode, your system has stopped responding, and you cannot turn off the computer; reset the computer.
Y550P UG V1.0_en.book Page 51 Monday, July 13, 2009 11:36 AM Chapter 5. Troubleshooting The screen is unreadable or distorted. Make sure that: The display device driver is installed correctly. The screen resolution and color quality are correctly set. The monitor type is correct. Incorrect characters appear on the screen. Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced.
Y550P UG V1.0_en.book Page 52 Monday, July 13, 2009 11:36 AM Chapter 5. Troubleshooting Sound problems No sound can be heard from the speaker even when the volume is turned up. Make sure that: The Mute function is off. The headphone jack is not used. Speakers is selected as a playback device. Battery problems Your computer shuts down before the battery status indicator shows empty. -orYour computer operates after the battery status indicator shows empty. Discharge and recharge the battery.
Y550P UG V1.0_en.book Page 53 Monday, July 13, 2009 11:36 AM Chapter 5. Troubleshooting The battery does not charge. For details, see “Handling the battery” in Chapter 2. A hard disk drive problem The hard disk drive does not work. In the Boot menu in BIOS Setup Utility, make sure that the hard disk drive is included in the “Boot priority order” correctly. A startup problem The Microsoft® Windows operating system does not start. Use the OneKey Recovery to help solve or identify your problem.
Y550P UG V1.0_en.book Page 54 Monday, July 13, 2009 11:36 AM Chapter 5. Troubleshooting The computer does not start from a device you want. See the Boot menu of the BIOS Setup Utility. Make sure that the “Boot priority order” in the BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device from which the computer starts is enabled. In the Boot menu in the BIOS Setup Utility, make sure that the device is included in the “Boot priority order” list.
Y550P UG V1.0_en.book Page 55 Monday, July 13, 2009 11:36 AM Chapter 6. Getting Help and Service Getting help and service ---------------------------------------------------------If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you.
Y550P UG V1.0_en.book Page 56 Monday, July 13, 2009 11:36 AM Chapter 6. Getting Help and Service Getting help on the Web ----------------------------------------------------------The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://consumersupport.lenovo.com. You can find support information for your Lenovo IdeaPad™ computer at http://consumersupport.lenovo.com.
Y550P UG V1.0_en.book Page 57 Monday, July 13, 2009 11:36 AM Chapter 6. Getting Help and Service Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.
Y550P UG V1.0_en.book Page 58 Monday, July 13, 2009 11:36 AM Chapter 6. Getting Help and Service Machine Type and Model Serial numbers of your computer, monitor, and other components, or your proof of purchase Description of the problem Hardware and software configuration information for your system The telephone numbers for your Customer Support Center location are located in “Appendix A. Lenovo Limited Warranty” on page 92. Note: Telephone numbers are subject to change without notice.
Y550P UG V1.0_en.book Page 59 Monday, July 13, 2009 11:36 AM Chapter 6. Getting Help and Service Getting help around the world ---------------------------------------------If you travel with your computer or relocate it to a country where your Lenovo machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.
Y550P UG V1.0_en.book Page 60 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Important safety information ----------------------------------------This information can help you safely use your notebook personal computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo Limited Warranty. For more information, see “Appendix A. Lenovo Limited Warranty” on page 92.
Y550P UG V1.0_en.book Page 61 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on.
Y550P UG V1.0_en.book Page 62 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Damage to a battery (such as cracks, dents, or creases), discharge from a battery, or a buildup of foreign substances on the battery. A cracking, hissing, or popping sound, or strong odor that comes from the product. Signs that liquid has been spilled or an object has fallen onto the computer product, the power cord, or power adapter.
Y550P UG V1.0_en.book Page 63 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Service and upgrades Attention: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation. Only use a service provider who is approved to repair your particular product. Note: Some computer parts can be upgraded or replaced by the customer. Upgrades typically are referred to as options.
Y550P UG V1.0_en.book Page 64 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Danger: Hazardous moving parts. Keep fingers and other body parts away. Attention: Before replacing any CRUs, turn off the computer and wait three to five minutes to let the computer cool before opening the cover. Power cords and power adapters Danger: Use only the power cords and power adapters supplied by the product manufacturer.
Y550P UG V1.0_en.book Page 65 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Protect power cords and power adapters from liquids. For instance, do not leave your power cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the power cord or power adapter has been stressed by misuse.
Y550P UG V1.0_en.book Page 66 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Extension cords and related devices Danger: Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating.
Y550P UG V1.0_en.book Page 67 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information outlet. If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system load should not exceed 80 percent of the branch circuit rating.
Y550P UG V1.0_en.book Page 68 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Lithium coin cell battery notice Danger: Danger of explosion if battery is incorrectly replaced.
Y550P UG V1.0_en.book Page 69 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate. Perchlorate Material — special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate. Heat and product ventilation Danger: Computers, AC adapters, and many accessories can generate heat when turned on and when batteries are charging.
Y550P UG V1.0_en.book Page 70 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These areas might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features. When the AC adapter is connected to an electrical outlet and your computer, it generates heat.
Y550P UG V1.0_en.book Page 71 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information CD and DVD drive safety Danger: CD and DVD drives spin discs at a high speed. If a CD or DVD is cracked or otherwise physically damaged, it is possible for the disc to break apart or even shatter when the CD drive is in use.
Y550P UG V1.0_en.book Page 72 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Electrical current safety information Danger: Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: Do not use your computer during a lightning storm. Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.
Y550P UG V1.0_en.book Page 73 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices. To connect: 1. Turn everything OFF. 2. First, attach all cables to devices. 3. Attach signal cables to connectors. 4. Attach power cords to outlets. 5. Turn devices ON. To disconnect: 1. Turn everything OFF. 2. First, remove power cords from outlets. 3.
Y550P UG V1.0_en.book Page 74 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Laser compliance statement Some personal computer models are equipped from the factory with a CD or DVD drive. CD and DVD drives are also sold separately as options. CD and DVD drives are laser products. The drive’s classification label (shown below) is on the surface of the drive.
Y550P UG V1.0_en.book Page 75 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information These drives are certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, these drives are certified to conform to the requirements of the International Electrotechnical Commission (IEC) 60825-1 and CENELEC EN 60825-1 for Class 1 laser products.
Y550P UG V1.0_en.book Page 76 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Danger: Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Liquid crystal display (LCD) notice Attention: Mercury Information (does not apply to LED backlit models): The fluorescent lamp in the liquid crystal display contains mercury; dispose according to local, state or federal laws.
Y550P UG V1.0_en.book Page 77 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Caring your computer ---------------------------------------------------------------Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
Y550P UG V1.0_en.book Page 78 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Place liquids away from your computer to avoid spills, and keep your computer away from water (to avoid the danger of electrical shock). Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage. Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.
Y550P UG V1.0_en.book Page 79 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information - Wherever possible, ground your computer to facilitate safe electrostatic discharge. Note: Not all such appliances cause a significant electrostatic charge. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: - Limit your movement. Movement can cause static electricity to build up around you.
Y550P UG V1.0_en.book Page 80 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Be gentle with your computer Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices. Avoid turning the display beyond 127°.
Y550P UG V1.0_en.book Page 81 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information When you leave the computer in your car, place it on the back seat to avoid being insolated. Carry the AC adapter and power cord with the computer. Handle storage media and drives properly If your computer comes with an optical drive, do not touch the surface of a disc or the lens on the tray.
Y550P UG V1.0_en.book Page 82 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Take care in setting passwords Remember your passwords. If you forget a supervisor or hard disk password, Lenovo authorized service providers will not reset it, and you might have to replace your system board or hard disk drive. Other important tips Your computer might have both an Ethernet connector and a modem connector.
Y550P UG V1.0_en.book Page 83 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. - ExpressCard - Memory Card, such as SD Card, Memory Stick, MultiMedia Card, xD-Picture Card, and Memory Stick Pro card.
Y550P UG V1.0_en.book Page 84 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information 7 Wipe the cover with the clean sponge. 8 Wipe the surface again with a dry, soft lint-free cloth. 9 Wait for the surface to dry completely and remove any cloth fibers from the computer surface. Note: Shut down the computer and then disconnect the power cord before cleaning the computer. Cleaning your computer keyboard 1 Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.
Y550P UG V1.0_en.book Page 85 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Cleaning your computer display 1 Gently wipe the display with a dry, soft lint-free cloth. If you see a scratchlike mark on your display, it might be a stain transferred from the keyboard when the cover was pressed from the outside. 2 Wipe or dust the stain gently with a soft, dry cloth.
Y550P UG V1.0_en.book Page 86 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information Ergonomic information Working in the virtual office may mean adapting to frequent changes in your environment. Following some simple rules will make things easier and bring you the maximum benefits of your computer. Keeping in mind such basics as good lighting and proper seating, for example, can help you improve your performance and achieve greater comfort.
Y550P UG V1.0_en.book Page 87 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information General Posture: Below are some general recommendations for assuming a healthy working posture. It is best to periodically make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position. Frequent, short breaks from your work will also help to prevent any minor discomfort associated with your working posture.
Y550P UG V1.0_en.book Page 88 Monday, July 13, 2009 11:36 AM Chapter 7. Safety, Use and Care Information What if you are traveling? It may not be possible to observe the best ergonomic practices when you are using your computer while on the move or in a casual setting. Regardless of the setting, try to observe as many of the tips as possible. Sitting properly and using adequate lighting, for example, will help you maintain desirable levels of comfort and performance.