User's Guide
Table Of Contents
- Getting started
- Getting to know your computer
- Connecting to a network
- Enjoying entertainment features
- Navigating the screen
- Using TouchPad and touch screen gestures
- Tap
- Two-finger pinch zoom
- Two-finger slide (TouchPad and Precision TouchPad)
- Two-finger tap (TouchPad and Precision TouchPad)
- Three-finger tap (TouchPad and Precision TouchPad)
- Four-finger tap (TouchPad and Precision TouchPad)
- Three-finger swipe (TouchPad and Precision TouchPad)
- Four-finger swipe (Precision TouchPad)
- One-finger slide (touch screen)
- Using an optional keyboard or mouse
- Using an on-screen keyboard (select products only)
- Using TouchPad and touch screen gestures
- Managing power
- Using Sleep and Hibernation
- Shutting down (turning off) the computer
- Using the Power icon and Power Options
- Running on battery power
- Running on external power
- Maintaining your computer
- Securing your computer and information
- Using passwords
- Using Windows Hello (select products only)
- Using Internet security software
- Installing software updates
- Using HP Device as a Service (select products only)
- Securing your wireless network
- Backing up your software applications and information
- Using an optional security cable (select products only)
- Using Setup Utility (BIOS)
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Electrostatic discharge
- Accessibility
- Index
10 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 44.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.
Downloading HP PC Hardware Diagnostics Windows
●
The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
●
You must use a Windows computer to download this tool because only .exe les are provided.
44 Chapter 10 Using HP PC Hardware Diagnostics