User's Guide
Table Of Contents
- Chapter 1. Important safety information
- Read this first
- Conditions that require immediate action
- Service and upgrades
- Power supply statement
- Power cords and power adapters
- Electrical current safety information
- Extension cords and related devices
- External devices
- General battery notice
- Notice for built-in rechargeable battery
- Heat and product ventilation
- Liquid crystal display (LCD) notice
- Using headphones or earphones
- Glass parts notice
- Plastic bag notice
- Chapter 2. Product overview
- Chapter 3. Basic operations
- Chapter 4. Reset and restore Windows
- Chapter 5. Accessibility, ergonomic, and maintenance information
- Appendix A. Compliance information
- Lenovo compliance information Web sites
- Environmental and recycling information
- General recycling information
- Recycling information for China
- Japan recycling statements
- Recycling information for Brazil
- Battery recycling information for the European Union
- Important WEEE information
- Restriction of Hazardous Substances (RoHS) Directive of countries and regions
- ENERGY STAR model information
- Export classification notice
- Electromagnetic emission notices
- Federal Communications Commission (FCC) Supplier’s Declaration of Conformity
- Industry Canada Class B emission compliance statement
- European Union conformity
- German Class B compliance statement
- Japan VCCI Class B compliance statement
- Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase
- Japan notice for ac power cord
- Lenovo product service information for Taiwan
- Taiwan precautionary vision statement
- Brazil audio notice
- Eurasian compliance mark
- Appendix B. Getting support
- Appendix C. Lenovo Limited Warranty
- Trademarks
Appendix B. Getting support
This chapter provides information about getting help and support from Lenovo.
Before you contact Lenovo
Ensure that you have downloaded the most current drivers and system updates and recorded information
about your computer before you call. When calling for technical assistance, have the following information
available.
• Machine type and model
• Serial number of your computer
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information
Getting help and service
If you need help, service, technical assistance, or more information about Lenovo products, you will find a
wide variety of sources available from Lenovo to assist you.
Information about your computer and preinstalled software, if any, is available in the documentation that
comes with your computer or on the Lenovo Support Web site at
https://support.lenovo.com.
Lenovo support Web site
Technical support information is available on the Lenovo Support Web site at https://support.lenovo.com.
Calling Lenovo
If you have tried to correct the problem yourself and still need help, during the warranty period, you can get
help and information by telephone through the Customer Support Center. The following services are
available during the warranty period:
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) that apply to your hardware available.
The following items are not covered:
• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
• Identification of software problem sources
• Configuration of UEFI BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of programs
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