User's Guide

be made available to you for collection. If you fail to collect the product, the Service Provider may dispose of
the product as it sees fit, with no liability to you.
5. Mail-In Service
Under Mail-In Service, your product will be repaired or exchanged at a designated service center after you
deliver it at your risk and expense. After the product has been repaired or exchanged, it will be returned to
you at Lenovo's risk and expense, unless the Service Provider specifies otherwise.
6. Customer Two-Way Mail-In Service
Under Customer Two-Way Mail-In Service, your product will be repaired or exchanged after you deliver it to
a designated service center at your risk and expense. After the product has been repaired or exchanged, it
will be made available to you for return shipping at your risk and expense. If you fail to arrange return
shipment, the Service Provider may dispose of the product as it sees fit, with no liability to you.
7. Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product to your location. You are
responsible for its installation and verification of its operation. The replacement product becomes your
property in exchange for the failed product, which becomes the property of Lenovo. You must pack the
failed product in the shipping carton in which you received the replacement product and return it to Lenovo.
Transportation charges, both ways, shall be at Lenovo’s expense. If you fail to use the carton in which the
replacement product was received, you may be responsible for any damage to the failed product occurring
during shipment. You may be charged for the replacement product if Lenovo does not receive the failed
product within thirty (30) days of your receipt of the replacement product.
Supplemental update to Part 2 for Australia (2017)
“Lenovo” means Lenovo (Australia & New Zealand) Pty Limited ABN 70 112 394 411. Level 4, 12 Help Street,
Chatswood NSW 2057. Telephone: [phone]. E-mail: [e-mail]
We are required by the Australian Consumer Law to include the following statement:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss
or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Use of personal information
If you obtain service under this warranty, your contact information, including name, phone numbers, address,
and e-mail address may be collected by Lenovo from you directly or from our authorized service providers
and used in connection with performing Warranty Service. We may also contact you to inquire about your
satisfaction with our warranty service or to notify you about any product recalls or safety issues. In
accomplishing these purposes, we may provide your information to a third party or related entity we use to
support us in providing the Warranty Service. These third parties and related entities may be located outside
Australia. The relevant countries change from time to time (eg, as we change our third party support
arrangements) and it is not practicable to list those countries here. We require all parties to whom we
disclose your contact information to only use that information for the purpose of supporting us to provide the
Warranty Service and to take appropriate steps to protect your contact information from unauthorized use or
disclosure. We may also disclose your contact information where required or permitted by law. Lenovo’s
privacy policy is available at
http://www.lenovo.com/privacy/au/en/. Our policy contains details about our
process for managing any queries or complaints regarding handling personal information.
Appendix C. Lenovo Limited Warranty 45